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Issue metadata

Status: WontFix
Owner: ----
Closed: Feb 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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0x80004002

Reported by anvar106...@gmail.com, Feb 19 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce the problem:
1.При проверке обновлений произошла ошибка: Не удалось выполнить проверку обновлений (код ошибки: 3: 0x80004002 -- system level). 
2. 
3. 

What is the expected behavior?

What went wrong?
 0x80004002

Did this work before? N/A 

Chrome version: 56.0.2924.87  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 24.0 r0

 
Labels: Needs-Triage-M56
Cc: msrchandra@chromium.org
Labels: Needs-Feedback
@anvar1061offiser -- Thank You for the report.
Could you please uninstall Chrome and also delete the AppData completely and do a fresh install of Chrome and let us know whether the issue is still reproducible.

Thanks in Advance.

Comment 3 by grt@chromium.org, Feb 20 2017

Status: WontFix (was: Unconfirmed)
3 is GOOGLE_UPDATE_ONDEMAND_CLASS_NOT_FOUND
0x80004002 is E_NOINTERFACE

This means that Chrome was unable to create the GoogleUpdate3WebMachineClass COM class and get an IGoogleUpdate3Web interface from it. This likely means that either Google Update is not installed or that it has been broken somehow. You can try to repair this yourself in one of a few ways:

1) Re-install Chrome from http://www.google.com/chrome. There is no need to uninstall Chrome first. This should repair Google Update and Chrome.
2) From an elevated cmd prompt, run:
  "C:\Program Files (x86)\Google\Update\W.X.Y.Z\GoogleUpdate.exe" /regserver
This will cause Google Update to re-register its components on your machine.

Please re-open with more info if neither of these helps. Thanks.

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