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Issue 693616 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Feb 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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PDFs displaying as a black screen today but not yesterday

Reported by docbf...@gmail.com, Feb 17 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36

Example URL:
http://www.judiciary.state.nj.us/forms/10200_records_req.pdf   http://www.uclahawaii.com/UCLA_2017_brochure.pdf

Steps to reproduce the problem:
1. Go to uclahawaii.com and activate the pdf hyperlink
2. Go to http://www.judiciary.state.nj.us/superior/copies_court_rec.html and activate the hyperlink for  records request form
3. 

What is the expected behavior?
The PDF should be displayed

What went wrong?
No pdf only a black screen where the pdf content should be

Does it occur on multiple sites: Yes

Is it a problem with a plugin? Yes Chrome PDF Viewer

Did this work before? Yes ???

Does this work in other browsers? Yes

Chrome version: 56.0.2924.76  Channel: n/a
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

The pdf viewer worked yesterday but today it doesn't on Chrome.  I don't like the other browsers but the pdfs do display correctly

 
Labels: Needs-Triage-M56
Cc: kavvaru@chromium.org
Components: -Blink Internals>Plugins>PDF
Labels: Needs-Feedback
Unable to reproduce the issue on windows 7, Ubuntu 14.04 and Mac 10.12.3 using chrome version 56.0.2924.87.
Able to open both pdfs without any issues.
Please find the attached screen cast for the same.

Request you once please try the issue by upgrading chrome to latest stable and update the thread if the issue still persists.

Thanks,
693616.mp4
2.4 MB View Download

Comment 3 by docbf...@gmail.com, Feb 20 2017

Thank you for your help.  The problem seems to have resolved itself!???!
Project Member

Comment 4 by sheriffbot@chromium.org, Feb 27 2017

Labels: -Needs-Feedback Needs-Review
Owner: kavvaru@chromium.org
Thank you for providing more feedback. Adding requester "kavvaru@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by npm@chromium.org, Feb 27 2017

Cc: npm@chromium.org
Did this happen after having Chrome open for a long time without closing it? Did it get fixed after restarting Chrome? This seems to be a problem that happens rarely and gets fixed just by restarting the browser. But I got this problem yesterday on my personal computer. When it happened to me, only a blank (grey) screen would show up when trying to open any PDF. There were no crash logs. It would be nice if we can figure out a way to more reliably reproduce this, and bisect.

Comment 6 by docbf...@gmail.com, Feb 27 2017

The problem seems to have resolved itself on its own.
Status: WontFix (was: Unconfirmed)
Based on comment 3 and comment 6, it sounds like there's no interest in further exploring this issue. So I'll close it.

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