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Issue 693196 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Mar 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Sites fail to load with ERR_CONNECTION_RESET error and a message "This site can’t be reached. The connection was reset." while these same sites load in Firefox

Reported by pod...@gmail.com, Feb 16 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Example URLs:
http://del.icio.us
http://megafon.ru

Steps to reproduce the problem:
1. Run Chrome
2. Enter the URL in address line (e.g. http://del.icio.us or megafon.ru) - or go to these URLs in any other manner
3. Observe the error page

What is the expected behavior?
Site contents would load

What went wrong?
Error shows instead of the site

Did this work before? Yes don't remember

Chrome version: 56.0.2924.87  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 24.0 r0

When I open these URLs in Mozilla Firefox, the sites load with no problems.

 
Labels: Needs-Bisect Needs-Triage-M56

Comment 2 by hdodda@chromium.org, Feb 17 2017

Cc: hdodda@chromium.org
Labels: Needs-Feedback
Tested on windows 7 using chrome M56 #56.0.2924.87 and issue is not reproduced.

Able to access the contents of the given url's "http://del.icio.us ,http://megafon.ru".

Attached screencast for reference.

@podlec-- Could you please check in a fresh chrome profile without any extensions and flags , and if you can still reproduce the issue , please send us the screencast of the steps of the issue, that would help us in traiging the issue better.

Thanks!
693196.mp4
1.2 MB View Download

Comment 3 by asanka@chromium.org, Feb 17 2017

Could you give us a net-internals log as described here? https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details

That will help us figure out what's going on.
Components: -Internals>Network Internals>Network>SSL
Status: Untriaged (was: Unconfirmed)
Network bug triager here.   Followup on comment #4.   Confirm that firefox loads https://northeastquadrant.com.au/ but chrome gives "This site can't be reached." page.   Attaching net-internals.  There are events with deprecatedciphers in the description, so I suspect this is something to do with problematic certs.



crbug69319.json
173 KB View Download
Labels: -Needs-Feedback
..."problematic certs" is probably off.  Something in SSL going wrong though, site is probably bad, but "This site can't be reached." is probably not what we should show the user.
ckrasic: For future triage reference, deprecated ciphers are almost always a red herring and indeed are in this case. That is an artifact of the mess of fallbacks needed to probe things.

Comment #4, please file a *separate* bug here. We are still waiting on net-internals from the original bug reporter who is seeing a different issue. Mixing the two will only cause confusion.
Labels: Needs-Feedback
Restoring Needs-Feedback, since Comments #4/5/6 are something else.
No need to file a separate bug for comment #4. I know what's wrong with northeastquadrant.com.au. That's the old Microsoft AES-GCM bug. Haven't seen one of those in a while! They must be ABSURDLY behind on updates.

The advice I got from Microsoft way back was that you want to install KB3042058 (https://support.microsoft.com/en-us/kb/3042058) and its prerequisites. Note that KB3042058 describes important prerequisites that must be installed prior to installing KB3042058.

I'll pass that note along to the product forum post which seems to have the owner of the site.
@podle...: Just a reminder that we're hoping for more information from you as mentioned in c#3.  Could you upload a network internals dump (see https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details ) taken while reproducing this problem?  Without that information we'll be unable to make progress on this and need to close the bug.

Comment 12 by rch@chromium.org, Mar 23 2017

Status: Archived (was: Untriaged)
If this is still happening, please file a new bug and include a chrome net-internals log.

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