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Sites fail to load with ERR_CONNECTION_RESET error and a message "This site can’t be reached. The connection was reset." while these same sites load in Firefox
Reported by
pod...@gmail.com,
Feb 16 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 Example URLs: http://del.icio.us http://megafon.ru Steps to reproduce the problem: 1. Run Chrome 2. Enter the URL in address line (e.g. http://del.icio.us or megafon.ru) - or go to these URLs in any other manner 3. Observe the error page What is the expected behavior? Site contents would load What went wrong? Error shows instead of the site Did this work before? Yes don't remember Chrome version: 56.0.2924.87 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 24.0 r0 When I open these URLs in Mozilla Firefox, the sites load with no problems.
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Feb 17 2017
Tested on windows 7 using chrome M56 #56.0.2924.87 and issue is not reproduced. Able to access the contents of the given url's "http://del.icio.us ,http://megafon.ru". Attached screencast for reference. @podlec-- Could you please check in a fresh chrome profile without any extensions and flags , and if you can still reproduce the issue , please send us the screencast of the steps of the issue, that would help us in traiging the issue better. Thanks!
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Feb 17 2017
Could you give us a net-internals log as described here? https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details That will help us figure out what's going on.
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Mar 9 2017
Network bug triager here. Followup on comment #4. Confirm that firefox loads https://northeastquadrant.com.au/ but chrome gives "This site can't be reached." page. Attaching net-internals. There are events with deprecatedciphers in the description, so I suspect this is something to do with problematic certs.
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Mar 9 2017
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Mar 9 2017
..."problematic certs" is probably off. Something in SSL going wrong though, site is probably bad, but "This site can't be reached." is probably not what we should show the user.
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Mar 9 2017
ckrasic: For future triage reference, deprecated ciphers are almost always a red herring and indeed are in this case. That is an artifact of the mess of fallbacks needed to probe things. Comment #4, please file a *separate* bug here. We are still waiting on net-internals from the original bug reporter who is seeing a different issue. Mixing the two will only cause confusion.
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Mar 9 2017
Restoring Needs-Feedback, since Comments #4/5/6 are something else.
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Mar 9 2017
No need to file a separate bug for comment #4. I know what's wrong with northeastquadrant.com.au. That's the old Microsoft AES-GCM bug. Haven't seen one of those in a while! They must be ABSURDLY behind on updates. The advice I got from Microsoft way back was that you want to install KB3042058 (https://support.microsoft.com/en-us/kb/3042058) and its prerequisites. Note that KB3042058 describes important prerequisites that must be installed prior to installing KB3042058. I'll pass that note along to the product forum post which seems to have the owner of the site.
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Mar 14 2017
@podle...: Just a reminder that we're hoping for more information from you as mentioned in c#3. Could you upload a network internals dump (see https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details ) taken while reproducing this problem? Without that information we'll be unable to make progress on this and need to close the bug.
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Mar 23 2017
If this is still happening, please file a new bug and include a chrome net-internals log. |
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Comment 1 by ligim...@chromium.org
, Feb 16 2017