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Issue 693059 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Feb 2017
Cc:
vasi...@chromium.org
mastiz@chromium.org
█ tschumann@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome doesn’t remember sign-in details (and passwords)

Reported by artpolik...@gmail.com, Feb 16 2017 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce the problem:
Problem #1
1. Sign in to some site
2. Chrome ask to save password — chose YES
3. After that click on key icon and see that no passwords saved

# Problem 2
1. Sign in to Chrom itself
2. Quit the browser
3. Open it again — Sign-in details out of date
4. Repeat from 1

What is the expected behavior?

What went wrong?
Problem #1: Chrome suggests to save passwords, but doesn’t save it actually.

Problem #2: Chrome drops my auth every time I restart it.

Did this work before? N/A 

Chrome version: 56.0.2924.87  Channel: stable
OS Version: OS X 10.11.6
Flash Version: 

May be it a Mac OS bug, or something with keychain I don’t know. I have no idea how to fix it, you have no fine error message or instructions to fix. After googling it looks like I am only one with such a problem :(

Comment 1 by artpolik...@gmail.com, Feb 16 2017 

Not sure screenshot attached to the issue, so I duplicate them here.
Screen Shot 2017-02-13 at 12.36.38.png
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Screen Shot 2017-02-13 at 12.36.45.png
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Screen Shot 2017-02-16 at 15.15.26.png
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Screen Shot 2017-02-16 at 15.15.33.png
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Screen Shot 2017-02-16 at 16.56.07.png
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Comment 2 by nyerramilli@chromium.org, Feb 16 2017

Labels: Needs-Triage-M56

Comment 3 by s...@chromium.org, Feb 16 2017

Cc: vasi...@chromium.org
Components: Services>SignIn
+vasilii, who is more familiar with Mac and keychain issues.

Symptoms look near identical to  issue 689759  but we didn't find a root cause for that one.

Comment 4 by vasi...@chromium.org, Feb 21 2017

Labels: Needs-Feedback
This is a definitive problem with the Keychain.
- What are your settings? Is the Keychain locked automatically.
- Open the Keychain and find "Chrome Safe Storage" there. Open "access control". Do you see Chrome as the only app in the "Always allow access" list?

Comment 5 by artpolik...@gmail.com, Feb 21 2017 

Keychain "login" was not blocked. In "Access control" was - "Allow all applications...".

Comment 6 by artpolik...@gmail.com, Feb 21 2017 

I deleted Chrome Safe Storage, and then reinstalled Chrome. It helped.

Comment 7 by vasi...@chromium.org, Feb 22 2017

Status: WontFix (was: Unconfirmed)
It's a pity that we won't know why Chrome Safe Storage was unreadable. Reinstalling Chrome was not necessary.
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