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Issue 692812 link

Starred by 2 users

Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Kernel crash does not show on chrome://crashes page if log files have been corrupted

Project Member Reported by pgangishetty@google.com, Feb 15 2017

Issue description

Chrome Version: 57.0.2987.54 beta
Platform 9202.28.0 (Official Build) beta-channel squawks
Firmware Google_Squawks.5216.152.76

What steps will reproduce the problem?
1. Sign in to the device.
2. Open new tab and navigate to "about:crash". ( To trigger render crash)
3. Open new tab and navigate to "about:inducebrowsercrashforrealz" ( To trigger browser crash)
4. Press key combination of alt + F10 + xxx ( to generate Xorg and Kernel crashes ) 
5. Open about:crashes and click on "Start Uploading Crashes" link to upload the crash report 


What is the expected result?
All crashes (browser, render & kernel) should be displayed on chrome://crashes page

What happens instead?
Kernel crash is not displayed on chrome://crashes page.


Please use labels and text to provide additional information.
Note:  Triggered more than 2 kernel crashes on this device, but from the logs I see only the latest one being displayed. The earlier ones are not getting displayed in the logs.  

latest Kernel crash ID : e490b48a80000000 
earlier Kernel crash ID: 5996785840000000 

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

 

Comment 2 by ka...@chromium.org, Feb 15 2017

Cc: keta...@chromium.org
Components: Internals>CrashReporting
Labels: -Pri-3 Pri-2

Comment 3 by ka...@chromium.org, Feb 16 2017

Labels: ReleaseBlock-Stable

Comment 4 Deleted

Snanda@/Dianders@ how should we approach this issue? The crashes are currently no rendering on chrome://crashes page and this is currently a stable blocker for M57. Do we know who should be looking at this?

Comment 6 by ka...@chromium.org, Mar 6 2017

Summary: [Squawks] Kernel crash does not show on chrome://crashes page (was: [Squawks] Kernal crash does not show on chrome://crashes page)
is this the only system it's happening on ?  or is it all kevins ?

looking at that tarball, some of the log files seem like they've been corrupted by a crash.  Chrome's UI might not handle that nicely.  in which case i don't think this is a regression, so it's not a blocker either.
also, if you look at /var/log/messages, you'll see that the chrome & kernel crashes were detected/queued/uploaded properly.

Comment 9 by ketakid@google.com, Mar 6 2017

Labels: -ReleaseBlock-Stable
thanks vapier@ for confirming. removing RBS.
Labels: -M-57
Owner: ----
Status: Available (was: Untriaged)
Summary: Kernel crash does not show on chrome://crashes page if log files have been corrupted (was: [Squawks] Kernel crash does not show on chrome://crashes page)
Seems like a general case where we can improve crash reporting.  Not an area I'm owning at the moment (though I'm certainly very interested in it!), so removing myself as owner.
Project Member

Comment 11 by sheriffbot@chromium.org, Jul 26 2017

Labels: Hotlist-Google
Project Member

Comment 12 by sheriffbot@chromium.org, Jul 26

Labels: Hotlist-Recharge-Cold
Status: Untriaged (was: Available)
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: -Internals>CrashReporting OS>Systems>CrashReporting

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