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Chrome remote desktop works on share using access code but not my computers
Reported by
farcorfe...@gmail.com,
Feb 15 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0.1 Safari/602.2.14 Example URL: Steps to reproduce the problem: try to connect via my computers, it will show bandwidth and frames for about 0.1 seconds and then drops to 0 where the screen will freeze, please read what went wrong for more details What is the expected behavior? it connects and responds What went wrong? it used to work fine. I can connect but not do anything i am getting 0fps and 0 bandwidth, it will connect but not respond to anything, the mouse is actually doing something in the background but it does not show up. i have reinstalled google chrome, the extension , the host software, disabled all other extensions, cleared all cache and temp files using CC cleaner. i have also tried different devices to connect to and connected to other devices. so now i tried as a last ditch attempt to connect as if it were someone else's computer so i connected and it worked! but for issues relating to a VPN i need to be able to connect via my computers not the access code. i have even tried other accounts to no use. Thanks Did this work before? Yes it worked january Chrome version: Version 56.0.2924.87 (64-bit) Channel: n/a OS Version: OS X 10.12.1 Flash Version: If you could respond with help this would be appreciated, Farcorfe.chas@gmail.com
,
Feb 17 2017
Could you send us the client-side logs? Do do this: * With the app running, visit chrome://extensions * Ensure that the "Developer Mode" checkbox at the top right of the page is checked. * Scroll down to the Chrome Remote Desktop extension. * Click the main.html link. * Select the Console tab. Please copy/paste these logs into this bug.
,
Feb 20 2017
This looks like out of scope for TE, hence adding the respective label for it to triage further.
,
Feb 22 2017
[0222/175904:INFO:chromoting_instance.cc(609)] Connecting to 81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chr... client_session.js:415 [2017-02-22T17:59:04.772Z]Sending Iq: <iq xmlns="jabber:client" type="set" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA" id="18442649892217659759"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="session-initiate" initiator="com.plexshaqui@gmail.com/chromoting4A75C712"><content name="chromoting" creator="initiator"><description xmlns="google:remoting"><standard-ice/><control transport="mux-stream" version="3"/><event transport="mux-stream" version="2"/><video transport="stream" version="2" codec="vp9"/><video transport="stream" version="2" codec="vp8"/><audio transport="mux-stream" version="2" codec="opus"/><audio transport="none"/><authentication supported-methods="third_party_spake2_curve25519,third_party,pair_spake2_curve25519,spake2_pair,spake2_curve25519,spake2_hmac,spake2_plain"/></description></content></jingle></iq> client_session.js:415 [2017-02-22T17:59:04.779Z]iq send id=6599960265345015639 get google:jingleinfo client_session.js:633 Connecting as com.plexshaqui@gmail.com client_session.js:448 [2017-02-22T17:59:04.811Z]iq receive id=6599960265345015639 result google:jingleinfo stun 'stun.l.google.com' udp:19302; 'alt3.stun.l.google.com' udp:19302; 'alt1.stun.l.google.com' udp:19302; 'alt2.stun.l.google.com' udp:19302; 'alt4.stun.l.google.com' udp:19302; relay 'relay.google.com' udp:19305 tcp:19305 tcpssl:443; token: CAESIQoYY29tLnBsZXhzaGFxdWlAZ21haWwuY29tEOvi8cWmKxoQmnxx2F97qNNrgMsdhBVKkg== client_session.js:448 [2017-02-22T17:59:05.143Z]Receiving Iq: <iq xmlns="jabber:client" id="18442649892217659759" type="result" to="com.plexshaqui@gmail.com/chromoting4A75C712" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:05.177Z]Receiving Iq: <iq xmlns="jabber:client" type="set" to="com.plexshaqui@gmail.com/chromoting4A75C712" id="1307595006377942055_1" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="session-accept"><content name="chromoting" creator="initiator"><description xmlns="google:remoting"><standard-ice/><control transport="mux-stream" version="3"/><event transport="mux-stream" version="2"/><video transport="stream" version="2" codec="vp8"/><audio transport="none"/><authentication method="spake2_curve25519"><certificate>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</certificate><spake-message>wl32gMNxTMkTOq7fXHFc/FLO5C52CW4ISa61GjM5ZtU=</spake-message></authentication></description></content></jingle></iq> client_session.js:415 [2017-02-22T17:59:05.182Z]Sending Iq: <iq xmlns="jabber:client" id="1307595006377942055_1" type="result" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> ui_mode.js:122 App mode: home.client.pin-prompt ui_mode.js:122 App mode: home.client.connecting client_session.js:415 [2017-02-22T17:59:08.383Z]Sending Iq: <iq xmlns="jabber:client" type="set" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA" id="3324913585633483479"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="session-info"><rem:authentication method="spake2_curve25519" xmlns:rem="google:remoting"><rem:spake-message>pKI5hak0mklryvJkZn9bwPoLoO1VfLAanIshqbHDjQ0=</rem:spake-message><rem:verification-hash>C874oBq6rPYQ0vgdIHqn8Q6qZXR06wDmo4il8opKuXo=</rem:verification-hash></rem:authentication></jingle></iq> client_session.js:448 [2017-02-22T17:59:08.728Z]Receiving Iq: <iq xmlns="jabber:client" id="3324913585633483479" type="result" to="com.plexshaqui@gmail.com/chromoting4A75C712" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:08.770Z]Receiving Iq: <iq xmlns="jabber:client" type="set" to="com.plexshaqui@gmail.com/chromoting4A75C712" id="1307595006377942055_2" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="session-info"><rem:authentication xmlns:rem="google:remoting" method="spake2_curve25519"><rem:verification-hash>Guor+C4mjJlwg0pxVvk5snCD1h0BiRF/F+/sAOOQCdc=</rem:verification-hash></rem:authentication></jingle></iq> client_session.js:415 [2017-02-22T17:59:08.785Z]Sending Iq: <iq xmlns="jabber:client" id="1307595006377942055_2" type="result" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:638 Connection authenticated. 2main.html:1 [0222/175908:ERROR:pepper_packet_socket_factory.cc(243)] Failed to bind UDP socket to [fe80::a0b2:2eff:fee1:4b23]:0, error: -108... 2main.html:1 [0222/175908:ERROR:pepper_packet_socket_factory.cc(243)] Failed to bind UDP socket to [fe80::3dce:40e9:a48b:215d]:0, error: -108... 2main.html:1 [0222/175908:ERROR:pepper_packet_socket_factory.cc(243)] Failed to bind UDP socket to [fe80::a0b2:2eff:fee1:4b23]:0, error: -108... 2main.html:1 [0222/175908:ERROR:pepper_packet_socket_factory.cc(243)] Failed to bind UDP socket to [fe80::3dce:40e9:a48b:215d]:0, error: -108... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfeecf520::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe681120::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe682b10::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe684458::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe685e38::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe689528::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68bec0::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68d800::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68f148::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe5a0270::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... client_session.js:415 [2017-02-22T17:59:08.823Z]Sending Iq: <iq xmlns="jabber:client" type="set" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA" id="4583246652583625880"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><credentials channel="mux" ufrag="V1Ctam4yhjSzi02C" password="d+ucAsUU4ZZOefusaUcirn0T"/><credentials channel="video" ufrag="uUHre+8G8LGIYIK+" password="I2nzYUQxgjs5sFTdAOs4q7cA"/></transport></content></jingle></iq> main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfeecf520::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe681120::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe682b10::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe684458::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe685e38::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe689528::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68bec0::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68d800::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68f148::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe5a0270::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... client_session.js:415 [2017-02-22T17:59:08.829Z]Sending Iq: <iq xmlns="jabber:client" type="set" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA" id="307161747653506074"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><candidate name="mux" foundation="1633204872" address="fdd0:e78e:b884:ef57:3dce:40e9:a48b:215d" port="60554" type="local" protocol="udp" priority="2122265344" generation="0"/><candidate name="mux" foundation="1633204872" address="fdd0:e78e:b884:ef57:3dce:40e9:a48b:215d" port="60555" type="local" protocol="udp" priority="2122265344" generation="0"/><candidate name="mux" foundation="3729428316" address="fdaa:bbcc:ddee:0:d0f1:a419:75e2:9007" port="60557" type="local" protocol="udp" priority="2122199808" generation="0"/><candidate name="mux" foundation="3729428316" address="fdaa:bbcc:ddee:0:d0f1:a419:75e2:9007" port="60558" type="local" protocol="udp" priority="2122199808" generation="0"/><candidate name="mux" foundation="1645622799" address="fdaa:bbcc:ddee:0:14f9:b690:77bb:70b9" port="60559" type="local" protocol="udp" priority="2122134272" generation="0"/><candidate name="mux" foundation="1645622799" address="fdaa:bbcc:ddee:0:14f9:b690:77bb:70b9" port="60560" type="local" protocol="udp" priority="2122134272" generation="0"/><candidate name="mux" foundation="1613033416" address="192.168.1.233" port="54807" type="local" protocol="udp" priority="2121670400" generation="0"/><candidate name="mux" foundation="1613033416" address="192.168.1.233" port="53684" type="local" protocol="udp" priority="2121670400" generation="0"/><candidate name="video" foundation="1633204872" address="fdd0:e78e:b884:ef57:3dce:40e9:a48b:215d" port="53685" type="local" protocol="udp" priority="2122265344" generation="0"/><candidate name="video" foundation="1633204872" address="fdd0:e78e:b884:ef57:3dce:40e9:a48b:215d" port="53686" type="local" protocol="udp" priority="2122265344" generation="0"/><candidate name="video" foundation="3729428316" address="fdaa:bbcc:ddee:0:d0f1:a419:75e2:9007" port="53687" type="local" protocol="udp" priority="2122199808" generation="0"/><candidate name="video" foundation="3729428316" address="fdaa:bbcc:ddee:0:d0f1:a419:75e2:9007" port="53688" type="local" protocol="udp" priority="2122199808" generation="0"/><candidate name="video" foundation="1645622799" address="fdaa:bbcc:ddee:0:14f9:b690:77bb:70b9" port="53689" type="local" protocol="udp" priority="2122134272" generation="0"/><candidate name="video" foundation="1645622799" address="fdaa:bbcc:ddee:0:14f9:b690:77bb:70b9" port="53690" type="local" protocol="udp" priority="2122134272" generation="0"/><candidate name="video" foundation="1613033416" address="192.168.1.233" port="57371" type="local" protocol="udp" priority="2121670400" generation="0"/><candidate name="video" foundation="1613033416" address="192.168.1.233" port="63427" type="local" protocol="udp" priority="2121670400" generation="0"/></transport></content></jingle></iq> main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfeecf520::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe681120::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe682b10::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe684458::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe685e38::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe689528::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68bec0::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68d800::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68f148::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe5a0270::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... client_session.js:448 [2017-02-22T17:59:08.842Z]Receiving Iq: <iq xmlns="jabber:client" type="set" to="com.plexshaqui@gmail.com/chromoting4A75C712" id="1307595006377942055_3" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><credentials channel="mux" ufrag="IH9L1tI4W2SLJ5bs" password="aulunxw4zOJzH7NrZ9WMMOm3"/><credentials channel="video" ufrag="YbCIZM4DSg06ainB" password="AGNEFO8TLAWxZ2tmHJPXwMDj"/></transport></content></jingle></iq> main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfeecf520::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe681120::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe682b10::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe684458::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe685e38::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe689528::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68bec0::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68d800::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68f148::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe5a0270::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfeecf520::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe681120::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe682b10::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe684458::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe685e38::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe689528::0:0:stun:Net[en0:fdd0:e78e:b884:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68bec0::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68d800::0:0:stun:Net[en0:fdaa:bbcc:ddee:x:x:x:x:x/0:Unknown]]: StunPort: ... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe68f148::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... main.html:1 [0222/175908:WARNING:stunport.cc(393)] Jingle:Port[0xfe5a0270::0:0:stun:Net[en0:fe80:0:0:x:x:x:x:x/0:Unknown]]: StunPort: stun h... client_session.js:415 [2017-02-22T17:59:08.847Z]Sending Iq: <iq xmlns="jabber:client" id="1307595006377942055_3" type="result" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:415 [2017-02-22T17:59:08.875Z]Sending Iq: <iq xmlns="jabber:client" type="set" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA" id="7209748804572634726"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><candidate name="video" foundation="3782011260" address="109.157.193.71" port="63427" type="stun" protocol="udp" priority="1685462784" generation="0"/><candidate name="mux" foundation="3782011260" address="109.157.193.71" port="53684" type="stun" protocol="udp" priority="1685462784" generation="0"/></transport></content></jingle></iq> client_session.js:448 [2017-02-22T17:59:08.955Z]Receiving Iq: <iq xmlns="jabber:client" type="set" to="com.plexshaqui@gmail.com/chromoting4A75C712" id="1307595006377942055_4" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><candidate name="mux" foundation="2437072876" address="192.168.1.2" port="55181" type="local" protocol="udp" priority="2122260224" generation="0"/><candidate name="video" foundation="2437072876" address="192.168.1.2" port="57449" type="local" protocol="udp" priority="2122260224" generation="0"/></transport></content></jingle></iq> client_session.js:415 [2017-02-22T17:59:08.958Z]Sending Iq: <iq xmlns="jabber:client" id="1307595006377942055_4" type="result" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:08.998Z]Receiving Iq: <iq xmlns="jabber:client" type="set" to="com.plexshaqui@gmail.com/chromoting4A75C712" id="1307595006377942055_5" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1" sid="14309763132933147444" action="transport-info"><content name="chromoting" creator="initiator"><transport xmlns="google:remoting:ice"><candidate name="mux" foundation="941443129" address="86.190.214.59" port="60618" type="stun" protocol="udp" priority="1686052608" generation="0"/><candidate name="video" foundation="941443129" address="86.190.214.59" port="51313" type="stun" protocol="udp" priority="1686052608" generation="0"/></transport></content></jingle></iq> client_session.js:415 [2017-02-22T17:59:09.001Z]Sending Iq: <iq xmlns="jabber:client" id="1307595006377942055_5" type="result" to="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:09.165Z]Receiving Iq: <iq xmlns="jabber:client" id="4583246652583625880" type="result" to="com.plexshaqui@gmail.com/chromoting4A75C712" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:09.219Z]Receiving Iq: <iq xmlns="jabber:client" id="7209748804572634726" type="result" to="com.plexshaqui@gmail.com/chromoting4A75C712" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> client_session.js:448 [2017-02-22T17:59:09.228Z]Receiving Iq: <iq xmlns="jabber:client" id="307161747653506074" type="result" to="com.plexshaqui@gmail.com/chromoting4A75C712" from="81450547d818166fd472f1683d1b5dc2@chromoting.gserviceaccount.com/chromoting44B5A4AA"><jingle xmlns="urn:xmpp:jingle:1"/></iq> main.html:1 [0222/175909:INFO:chromoting_client.cc(217)] Using stun connection for mux channel main.html:1 [0222/175909:INFO:chromoting_client.cc(217)] Using stun connection for video channel client_plugin_impl.js:246 plugin: setCapabilities: [rateLimitResizeRequests] client_session.js:625 Connection established. ui_mode.js:122 App mode: in-session clipboard.js:87 Got clipboard from OS, type: text/plain length: 133 new: true blocking-send: true clipboard.js:87 Got clipboard from OS, type: text/html length: 1364 new: true blocking-send: true clipboard.js:87 Got clipboard from OS, type: text/rtf length: 1171 new: true blocking-send: true clipboard.js:87 Got clipboard from OS, type: text/plain length: 133 new: false blocking-send: false clipboard.js:87 Got clipboard from OS, type: text/html length: 1364 new: true blocking-send: false clipboard.js:87 Got clipboard from OS, type: text/rtf length: 1171 new: true blocking-send: false desktop_viewport.js:280 desktop size changed: 1920x1080 @ 96x96 DPI desktop_viewport.js:340 plugin dimensions:798x449 client_session.js:526 Video channel ready. desktop_viewport.js:280 desktop size changed: 800x600 @ 96x96 DPI desktop_viewport.js:340 plugin dimensions:798x599 clipboard.js:87 Got clipboard from OS, type: text/plain length: 133 new: false blocking-send: false clipboard.js:87 Got clipboard from OS, type: text/html length: 1364 new: true blocking-send: false clipboard.js:87 Got clipboard from OS, type: text/rtf length: 1171 new: true blocking-send: false client_session.js:415 [2017-02-22T17:59:20.509Z]iq send id=session-terminate set session-terminate sid=14309763132933147444 reason=success client_session.js:646 Connection closed. ui_mode.js:122 App mode: home.client.session-finished.me2me desktop_remoting_activity.js:84 Disconnected. ui_mode.js:122 App mode: home
,
Feb 23 2017
Is it a Windows host you're connecting to? One thing I notice is that it looks like the desktop is being resized shortly after connecting. Can you try disabling "Resize to client" via the hamburger menu in the top-left of the window, then connecting again? It will help us rule out that a source of the problem.
,
Feb 23 2017
No mac to mac. what do you mean by hamburger menu. the application with the join options only has new window help feedback and credits on it
,
Feb 23 2017
Once you're connected, that menu has other options, including "Resize desktop to fit". If you're not able to connect for long enough to be able to change that option, please let me know.
,
Feb 23 2017
unticked both of then resize options and tried reconnecting, but still not success
,
Feb 23 2017
Can you send us the host logs as well? For a Mac host: * Open a terminal: Press [Command] + [Space], type Terminal, and press Enter Copy the host log to a file: * Run the following command:sudo syslog -k Facility org.chromium.chromoting > chromoting.log Note: If the 'sudo' is omitted, log messages generated while remoting in the login window will be discarded, which is probably not relevant for your scenario. * Attach the chromoting.log file to this bug along with an idea of when the failed connection occurred so we know where to look.
,
Feb 23 2017
where should i find the chromatin.log file after i used the Sudo command terminal went "NOTE: Most system logs have moved to a new logging system. See log(1) for more information." i tried connecting and nothing was generated in terminal. i checked console and couldn't find any relevant logs on there either.
,
Feb 23 2017
i had a look at the chrome console again earlier i referred to console meaning the application on mac. and it doesnt work after video channel ready. before that it goes desktop size changed: 0x0 @ 96x96 DPI desktop_viewport.js:280 desktop size changed: 800x600 @ 96x96 DPI desktop_viewport.js:340 plugin dimensions:800x600 client_session.js:526 Video channel ready. so maybe its still trying to resize ?
,
Feb 23 2017
It will be in whatever directory you ran the syslog command from. If you can't find it, you can replace chromoting.log with a path such as ~/Documents to put it in your Documents folder.
,
Feb 28 2017
From the logs, all we can tell is that something is failing in your network. Whether it's the client or the host network is difficult to say because we don't have matching logs from the client and the host for the same connection. If you still want to try to debug this, please send client and host logs showing a failed connection, including the time you attempted the connection. Please don't disconnect the session or close the client before capturing the logs, as it's possible that the errors we're seeing are simply the host logging that the client has gone away. What device is the host? Is it a laptop or a desktop model, and is it running in a retina display mode?
,
Mar 9 2017
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Comment 1 by asanka@chromium.org
, Feb 17 2017