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Issue 692294 link

Starred by 3 users

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Nov 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android
Pri: 2
Type: Bug



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Users unable to play video from site only on Chrome

Project Member Reported by jainabhi...@chromium.org, Feb 15 2017

Issue description

Chrome Version: M56 - M57 - M58
OS: Android

What steps will reproduce the problem?
(1) Navigate to http://kissasian.com/Drama/Cinderella-and-the-Four-Knights
(2) Click on any episode

What is the expected result?
Video should start playing

What happens instead?
Video continues to load but never plays on Chrome.
However video plays on UC Browser or Firefox

Net-Internal logs attached
We see server sent HTTP status code 503 to get request to play the video. (Line 11356)
This does not happen on other browsers on same network and same device.

gFeedback : http://feedback/#/Report/53242052461
 
chrome-net-export-log.json
2.8 MB View Download
Description: Show this description
User Screenshot
Can't repro with m56 on N5, was able to play episode 1 just fine.
Owner: dalecur...@chromium.org
We repro'd it on N5X and N6P both on GoogleGuest, We have attached net-Internals for one of the session, is there something in network that was preventing us from loading that video ?

Is there a way to know why we got status code 503 for Chrome but not other browsers on same phone and network ?

It feels this is a compatibility issue but if investing effort does not make sense we can close the bug.

Comment 5 by w...@chromium.org, Feb 15 2017

How sure are you that it's Chrome only? 503 should be expected to be transient:

503 Service Unavailable. The server is currently unable to handle the request due to a temporary overloading or maintenance of the server. The implication is that this is a temporary condition which will be alleviated after some delay
I can reproduce it on my Nexus 5X + Android 7.1.1
In the video (https://youtu.be/Y6QuqW2sXrg):

screen on the top is FireFox 51.0.3
screen on the bottom is Chrome 55.0.2883.91 (I have not received update to M56 yet)

Thanks 
Cc: w...@chromium.org dalecur...@chromium.org
Owner: ----
Order to play video in firefox vs Chrome doesn't matter, we cannot get to play the video in Chrome.

Again, if investing effort to find RC does not make sense we can close the bug. 

Comment 8 by w...@chromium.org, Feb 15 2017

Ok I reprod this just once on a 5X, but I've retried like 20 times and can't do it again.

Maybe it's affected by a finch trial dalecurtis@?

Comment 9 by w...@chromium.org, Feb 16 2017

Components: -Internals>Media>Network Internals>Network
Oh.. I just looked at the net capture. The request that fails with 503 is for /Mobile/GetEpisode which returns html containing the video element that they insert into the page. So this is failing way before media gets involved. The 503 response comes from cloudflare.

But since you can reliably reproduce this, and it doesn't happen with FF, maybe it's a bug in the net stack or compression proxy? I'll let them decide what to do.

Components: -Internals>Network Internals>Network>DataProxy
Status: Available (was: Untriaged)
It appears that the site was being fetched via proxy.googlezip.net, and then switched to direct HTTP for the two requests that failed with 503.

watk: I'd surmise that the site successfully loads if the data reduction proxy is disabled?

Comment 11 by w...@chromium.org, Feb 17 2017

Cc: hongchic...@chromium.org jainabhi...@chromium.org
I only reprod this issue once after trying 20 or so times. And that one time I did have data saver enabled. But I definitely can't say with any certainty, sorry.

hongchichang@ and jainabhishek@ had consistent repros though.
Videos do not play correctly in Chrome 57 for Android when Data Saver is on, even when served over HTTPS. I would consider this a bug, since the Data Saver claims it will not optimize or see videos served over HTTPS.

To reproduce
- go to Settings and Disable Data Saver
- open https://www.reigndesign.com/ - observe video playing in the background
- go to Settings and Enable Data Saver
- open https://www.reigndesign.com/

Expected: video plays
Actual: video does not play


If Data Saver is on, videos also don't play in Incognito mode, despite https://support.google.com/chrome/answer/2392284?co=GENIE.Platform%3DAndroid&hl=en asserting that "Data Saver won't work if you're on secure pages (addresses that start with https://) or if you're browsing in private with Incognito mode."
Hello mattmayer.com

I had no issues playing video https://www.reigndesign.com/assets/videos/bg-video.mp4 directly in Chrome - M57 on android with data saver on or off.

In the meanwhile, team is looking at 701060 where canvas is not rendering mp4 on M57.
Please see if this addresses your issue else please try to find affected CSS / HTML element that might be causing this issue and raise another bug so that team can look into it.

Comment 15 by bengr@chromium.org, Apr 30 2017

Cc: dah...@chromium.org tbansal@chromium.org
Superficially, this appears to be due to Data Saver disabling autoplay when enabled.

tbansal@, please confirm.
dahlke@, fyi.
Owner: dah...@chromium.org
Status: Assigned (was: Available)
Falls under the policy umbrella per c#15.

Comment 17 by bengr@chromium.org, Nov 30 2017

Status: WontFix (was: Assigned)
Seems to be working as intended.
Cc: robertogden@chromium.org
 Issue 837899  has been merged into this issue.

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