Sentry: Continuously experiencing black screens while using docking station, especially when using Hangouts. |
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Issue descriptionCustomers reporting continuous black screens while using docking station, especially when using Hangouts. https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReport=53264109310
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Feb 14 2017
That's the GPU hang in the video stack that we've been getting for a bit
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Feb 15 2017
Does this only happen when using a docking station?
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Feb 15 2017
Also, is there a possibility we could ask if this still reproduces after going to about:flags, and flipping the flags for "WebRTC hardware video decoding" and "WebRTC hardware video encoding" please?
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Feb 18 2017
@posckiak, this happen with or without a docking station.
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Feb 18 2017
@posciak I can try changing the flags: but it seems that one of them is already enabled: WebRTC hardware video decoding = Enabled WebRTC hardware video encoding = Default What should I set here?
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Feb 20 2017
@6: would you be able to try for each of the settings of "WebRTC hardware video decoding" please? The encoding flag should not have any effect in this case. Thank you.
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Mar 14 2017
The device in the feedback report from #0 is sentry.
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Mar 14 2017
is this b/35584255?
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Mar 14 2017
This is the log from #0. [22461.762359] [drm] stuck on render ring [22461.774556] [drm] GPU HANG: ecode 9:0:0xef9ffffd, in chrome [31558], reason: Ring hung, action: reset [22461.774565] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace. [22461.774571] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel [22461.774577] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue. [22461.774583] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it. [22461.774589] [drm] GPU crash dump saved to /sys/class/drm/card0/error [22461.776337] drm/i915: Resetting chip after gpu hang The fix for b/35584255 was merged in m57 (https://bugs.chromium.org/p/chromium/issues/detail?id=684656). dskaram@ Can customer try m57 tot?
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Mar 14 2017
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Mar 22 2017
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Jun 22 2018
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Aug 23
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Comment 1 by dskaram@chromium.org
, Feb 14 2017