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Starred by 4 users

Issue metadata

Status: Assigned
Owner:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Feature


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ExternalMedia-Mounting


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Chrome OS lacks capacity to safely disconnect external USB hard drives

Reported by ethan.y...@gmail.com, Feb 7 2017

Issue description

Chrome Version       : 55.0.2883.105
OS Version: 8872.76.0
URLs (if applicable) : https://productforums.google.com/d/msg/chromebook-central/u6kxXlLKsKs/NiQ5EsWFDgAJ

What steps will reproduce the problem?
1.Attach external HDD to full desktop OS (i'm using Ubuntu 14.04), assess SMART #192 count
2. Power off, remove and re-attach using correct procedures to confirm that #192 does not increase
3. Attach external HDD to Chromebook, eject and remove; Reattach HDD to full desktop OS and assess SMART 192 count to confirm whether #192 increases

What is the expected result?
Parameter #192 should never increase upon following OS procedures for disconnecting an external drive.

What happens instead of that?
Parameter #192 increases by a count of one, indicating some hard drives undergo an emergency shut down and head park procedure instead of a safe planned shut down procedure.

Please provide any additional information below. Attach a screenshot if possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 8872.76.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.105 Safari/537.36
 
https://bugs.launchpad.net/elementaryos/+bug/1367371  is a similar bug.  The difference is at least a full OS allows installation of third party software as a workaround (in this case, gnome-disk-utility).  This is basic functionality that should be included in the core, default Chrome OS install, as long as it is reasonable to expect users to connect and disconnect external disk-based drives with moving parts.
I could reproduce this bug with a Seagate but not with a WD hard drive.  I can safely remove any hard drive using gnome-disk-utility, by clicking the "turn over power to external drive" option.

This is a bug that can cause potential loss of data.
Components: Platform IO>USB
Components: -IO>USB -Platform Platform>Apps>FileManager OS>Kernel
Adding Platform>Apps>FileManager to get this in front of the people responsible for the "eject" button in the Files app.
Labels: -Type-Bug CrOS-FilesApp-LowStorage Type-Feature
Status: Untriaged (was: Unconfirmed)
<files-triage>

Comment 6 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-LowStorage CrOSFilesFeature-LowStorage

Comment 7 by loyso@chromium.org, Mar 28 2018

Labels: -CrOSFilesFeature-LowStorage CrOSFilesCategory-UI
We need to review that "Eject" button.

Comment 8 by loyso@chromium.org, Mar 28 2018

Labels: CrOSFilesFeature-ExternalMedia

Comment 9 by sashab@chromium.org, Apr 12 2018

Labels: -CrOSFilesCategory-UI
Status: Available (was: Untriaged)
Cc: amistry@chromium.org
 Issue 818421  has been merged into this issue.
Cc: -amistry@chromium.org
Owner: amistry@chromium.org
Status: Assigned (was: Available)

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