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Issue metadata

Status: WontFix
Owner: ----
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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WebGL Unavailable

Reported by cartd...@gmail.com, Feb 7 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Example URL:
Any example located here: https://www.chromeexperiments.com/webgl

Steps to reproduce the problem:
1. My WebGL would not work in Chromium, latest release, so I called my manufacturer's tech support. They walked me through a bunch of obvious possibilities (which I'd been working on for the last 24hrs), and finally advised me to either RMA the device, or restore the factory image. I chose the later.
2. After reinstalling the factory image, I reinstalled Chrome and tried again. Everything worked.
3. Windows update ran at some point, and when I came back this morning, WebGL was again not operable.
4. I rolled back as many windows updates as I could and tried again. Nothing. 
5. I ensured that:
chrome://settings/ Use hardware acceleration is ENABLED.
chrome://flags/ Override software rendering list is ENABLED.
chrome://flags/ WebGL Draft Extensions is ENABLED
chrome://flags/ WebGL 2.0 is ENABLED

What is the expected behavior?
WebGL works on any page upon which it it is implemented.

What went wrong?
All pages report that my browser does not support WebGL. Chrome reports that my processors do not support WebGL.

Both statements are incorrect.

Does it occur on multiple sites: Yes

Is it a problem with a plugin? No 

Did this work before? N/A 

Does this work in other browsers? Yes

Chrome version: 56.0.2924.87  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

I have attached my about://gpu and chrome://flags current configurations.
 
webgl-gpu.txt
14.2 KB View Download
chrome-flags.txt
39.2 KB View Download

Comment 1 by ajha@chromium.org, Feb 8 2017

Components: -Blink Blink>WebGL
Labels: Needs-Triage-M56
Labels: -Needs-Triage-M56 Needs-Feedback
Looks like it could be a crash caused by an update to either the Intel or NVIDIA driver, or some other portion of the OS.

Your GPU log shows that the GPU process is crashing. Do you have any recent entries in chrome://crashes ? If so, please send the "Server ID" for a few of them (you may have to upload reports first).

Comment 3 by kbr@chromium.org, Feb 8 2017

Cc: yunchao...@intel.com qiankun....@intel.com
Components: Internals>GPU>ANGLE
Notifying ANGLE and Intel folks about this. The driver's from 2015; maybe should be upgraded.

What exact machine model is this? It looks like a dual-GPU laptop.

Comment 4 by vmi...@chromium.org, Jun 26 2017

Status: WontFix (was: Unconfirmed)
Closing due to lack of feedback over 31 days.  Please re-open if issue still occurs and more information can be added.

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