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Crashes when changing "Save as PDF" to an actual printer
Reported by
kev...@myrmsc.com,
Feb 1 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36 Steps to reproduce the problem: 1. Press Ctrl+P 2. Click Change for printer destination 3. Double click a different printer to change printer from Save as PDF to Printer What is the expected behavior? The destination printer would change to the appropriate printer, and continue on printing. What went wrong? Chrome crashes and needs to be restarted. Crashed report ID: 36d72e9c-bcac-473b-92ae-2ad522904f59 How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? Yes previous version Chrome version: 56.0.2924.76 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 24.0 r0
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Feb 2 2017
Please open chrome://crashes and provide us with a "Server ID" for the crash report from around the time this was happening. If the page says that the crash report was "not uploaded", you can click "Send now". Reload the page in a few minutes and it should have a "Server ID".
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Feb 2 2017
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Feb 2 2017
Crash ID 36d72e9c-bcac-473b-92ae-2ad522904f59 (Server ID: 6360369580000000) Crash ID 404e0b16-4f87-4edf-9b06-f611fa506c9e (Server ID: 41edd69580000000) Crash ID c8d0c6c3-941b-4c69-8c20-b4d86701897f (Server ID: 26e0469680000000) Crash ID f9d55741-cbaa-4461-ad8b-edbb5a5f1bd7 (Server ID: 3acbd69580000000) Crash ID aae4532b-ceae-4976-a5a1-4779273b4fa4 (Server ID: d051d69580000000) Crash ID e1f77b2d-f662-4bce-9b74-c3cabd48dd85 (Server ID: ebd8369580000000) Crash ID ea31b11a-db00-4b9b-935d-61f8a7d0dcbb (Server ID: ceb5869680000000)
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Feb 3 2017
Unable to reproduce the issue on Win-10 using chrome reported version #56.0.2924.76 and latest canary #58.0.3000.4. Attached a screen cast for reference. Following are the steps followed to reproduce the issue. ------------ 1. Navigated to wikipedia.com 2. Pressed Ctrl+P 3. Clicked Change for printer destination 4. Double clicked a different printer to change printer from Save as PDF to Printer Reporter@ - Could you please check this issue on latest canary #58.0.3000.4 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not. Thanks...!!
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Feb 10 2017
Thank you for providing more feedback. Adding requester "bnc@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Feb 17 2017
Thank you for the crash IDs. I'll let the Print team investigate further.
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Feb 23 2017
It's crashing in C:\WINDOWS\SYSTEM32\AirfoilInjector_3_7.dll in at least 2 of the crashes from your list of crash reports. Can you try uninstalling the Airfoil software and see if the crashes stop?
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Feb 23 2017
Ultimately I ended up uninstalling chrome and reinstalling it. Which seems to have resolved the issue.
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Mar 1 2017
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Comment 1 by ligim...@chromium.org
, Feb 1 2017