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Issue 685960 link

Starred by 9 users

Issue metadata

Status: Fixed
Owner:
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug


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Error 0x80040905 when updating to Chrome 56 via chrome://help

Project Member Reported by grt@chromium.org, Jan 27 2017

Issue description

Updates to Chrome 56 via chrome://help (so-called "on-demand" updates) fail with this message:

"An error occurred while checking for updates: Installation failed. Please try again (error code 7: 0x80040905 -- system level)."

Refreshing the page results in Chrome indicating that it needs to be relaunched to update. Clicking to relaunch yields an up-to-date Chrome 56.

The problem here is that a change was made to the way updates are delivered to Chrome. A UI glitch results in Chrome thinking that the update failed when, in fact, it succeeded. This is a one-time error for on-demand updates from pre-56 to 56 and later.
 
Error905SystemLevel.png
35.7 KB View Download
I received  (error code 7: 0x80040902: 50 -- system level). for past 3days-refreshing it nothing-what next?

Comment 2 by grt@chromium.org, Jan 30 2017

Hi. 0x80040902: 50 is being tracked in  issue 686645 . You can download and run a fresh installer from https://www.google.com/chrome/browser/desktop/index.html to fix this. We're working on resolving this so that no extra work is needed. Thanks for your patience.

Comment 3 by grt@chromium.org, Jan 30 2017

I have filed issue 686742 to improve the UX should something like this ever happen again.
Thank you for looking in this. I finaling deleted Chrome and then downloaded a
new one. All is fine!

Comment 5 by kotah@chromium.org, Jan 31 2017

Cc: kotah@chromium.org
Labels: Hotlist-Enterprise

Comment 6 by khalde...@mhs.org, Feb 6 2017

I have an enterprise environment and I'm getting multiple users with upgrade issues.  On some PCs, when I get to the computer, chrome.exe is running in the background and no browser windows will open.  If I kill all chrome.exe processes, I can usually get chrome working again.  If a normal user is on help-about and chrome gets the code 7 error, I've had to go as far as uninstalling chrome, reboot, and reinstall chrome.  This morning two users had chrome in a state where DNS was not resolving, they could get to sites by IP only.  The fix again, uninstall chrome, reboot, reinstall. These seemed to occur first last month and now again.  
I had this error, removed and ran a fresh install. Im now on version 56.0.2924.87 which has print preview issues across every system running this version.

Keep your version 55 for now.

Comment 8 by grt@chromium.org, Feb 9 2017

Commenter #7: have you filed a bug for the print preview issues you're seeing? If not, please do so we can be sure to fix them. Thanks.

Comment 9 by grt@chromium.org, Jun 8 2017

Status: Fixed (was: Assigned)
Enough time has passed to consider this fixed.

Comment 10 by grt@chromium.org, Oct 30 2017

Issue 686781 has been merged into this issue.
An error occurred while checking for updates: Unable to connect to the Internet. HTTP 403 Forbidden. Please check your proxy configuration. (error code 7: 0x80042193 -- system level).
Version 63.0.3239.132 (Official Build) (64-bit)

I'm still getting this error :( 

Comment 12 by grt@chromium.org, Jan 19 2018

Hi. We had an outage on the 12th, which has since been resolved. Are you still seeing this error?

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