Issue metadata
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Crash after link data
Reported by
p...@hurunuicollege.school.nz,
Jan 26 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36 Steps to reproduce the problem: 1. setting and sign in 2. click link data 3. What is the expected behavior? it should connect to my personal settings with my tabs. What went wrong? After I sign in and click Link Data the browser closes. Did this work before? Yes Chrome version: 56.0.2924.76 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 24.0 r0
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Jan 26 2017
68e3e18a-633c-4d2b-beff-fa9a3d72164e (Server ID: b32a52c680000000)
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Jan 26 2017
crash ID 68e3e18a-633c-4d2b-beff-fa9a3d72164e (Server ID: b32a52c680000000)
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Jan 28 2017
Seems like a duplicate of issue 685996
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Jan 28 2017
is there anyway to resolve the issue?
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Jan 29 2017
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Jan 30 2017
The stack trace of crash id :b32a52c680000000 is as follows: Thread 0 CRASHED [EXCEPTION_ACCESS_VIOLATION_WRITE @ 0x00000000 ] MAGIC SIGNATURE THREAD Stack Quality100%Show frame trust levels 0x00007ffe2900dcfa (chrome.dll -cloud_policy_manager.cc:127 ) policy::CloudPolicyManager::CreateComponentCloudPolicyService(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,base::FilePath const &,scoped_refptr<net::URLRequestContextGetter> const &,policy::CloudPolicyClient *,policy::SchemaRegistry *) 0x00007ffe2901d5fa (chrome.dll -user_cloud_policy_manager.cc:59 ) policy::UserCloudPolicyManager::Connect(PrefService *,scoped_refptr<net::URLRequestContextGetter>,std::unique_ptr<policy::CloudPolicyClient,std::default_delete<policy::CloudPolicyClient> >) 0x00007ffe2aa54d6d (chrome.dll -user_policy_signin_service_base.cc:236 ) policy::UserPolicySigninServiceBase::InitializeUserCloudPolicyManager(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,std::unique_ptr<policy::CloudPolicyClient,std::default_delete<policy::CloudPolicyClient> >) 0x00007ffe2aa556ca (chrome.dll -user_policy_signin_service.cc:140 ) policy::UserPolicySigninService::InitializeUserCloudPolicyManager(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,std::unique_ptr<policy::CloudPolicyClient,std::default_delete<policy::CloudPolicyClient> >) 0x00007ffe2a8b04b5 (chrome.dll -one_click_signin_sync_starter.cc:246 ) OneClickSigninSyncStarter::LoadPolicyWithCachedCredentials() 0x00007ffe2a8b014e (chrome.dll -one_click_signin_sync_starter.cc:191 ) OneClickSigninSyncStarter::SigninDialogDelegate::OnContinueSignin() 0x00007ffe2b0dc4a4 (chrome.dll -profile_signin_confirmation_dialog_views.cc:248 ) ProfileSigninConfirmationDialogViews::ButtonPressed(views::Button *,ui::Event const &) 0x00007ffe2abaf8b5 (chrome.dll -custom_button.cc:465 ) views::CustomButton::NotifyClick(ui::Event const &) 0x00007ffe2abaf068 (chrome.dll -custom_button.cc:198 ) views::CustomButton::OnMouseReleased(ui::MouseEvent const &) 0x00007ffe2ab9302d (chrome.dll -view.cc:1021 ) views::View::OnMouseEvent(ui::MouseEvent *) 0x00007ffe29e43a0d (chrome.dll -event_handler.cc:27 ) ui::EventHandler::OnEvent(ui::Event *) 0x00007ffe29e44144 (chrome.dll -event_dispatcher.cc:191 ) ui::EventDispatcher::DispatchEvent(ui::EventHandler *,ui::Event *) 0x00007ffe29e43c22 (chrome.dll -event_dispatcher.cc:86 ) ui::EventDispatcherDelegate::DispatchEventToTarget(ui::EventTarget *,ui::Event *) 0x00007ffe29e43aac (chrome.dll -event_dispatcher.cc:58 ) ui::EventDispatcherDelegate::DispatchEvent(ui::EventTarget *,ui::Event *) 0x00007ffe2abc12fd (chrome.dll -root_view.cc:447 ) views::internal::RootView::OnMouseReleased(ui::MouseEvent const &) 0x00007ffe2ab98746 (chrome.dll -widget.cc:1211 ) views::Widget::OnMouseEvent(ui::MouseEvent *) 0x00007ffe29e43a0d (chrome.dll -event_handler.cc:27 ) ui::EventHandler::OnEvent(ui::Event *) 0x00007ffe29e44144 (chrome.dll -event_dispatcher.cc:191 ) ui::EventDispatcher::DispatchEvent(ui::EventHandler *,ui::Event *) 0x00007ffe29e43c22 (chrome.dll -event_dispatcher.cc:86 ) ui::EventDispatcherDelegate::DispatchEventToTarget(ui::EventTarget *,ui::Event *) 0x00007ffe29e43aac (chrome.dll -event_dispatcher.cc:58 ) ui::EventDispatcherDelegate::DispatchEvent(ui::EventTarget *,ui::Event *) 0x00007ffe2ac7c4c2 (chrome.dll -event_processor.cc:35 ) ui::EventProcessor::OnEventFromSource(ui::Event *) 0x00007ffe2ac7c759 (chrome.dll -event_source.cc:51 ) ui::EventSource::SendEventToProcessor(ui::Event *) 0x00007ffe2abdb91c (chrome.dll -desktop_window_tree_host_win.cc:829 ) views::DesktopWindowTreeHostWin::HandleScrollEvent(ui::ScrollEvent const &) 0x00007ffe2abf30ec (chrome.dll -hwnd_message_handler.cc:2526 ) views::HWNDMessageHandler::HandleMouseEventInternal(unsigned int,unsigned __int64,__int64,bool) 0x00007ffe2abed8fd (chrome.dll -hwnd_message_handler.h:335 ) views::HWNDMessageHandler::_ProcessWindowMessage(HWND__ *,unsigned int,unsigned __int64,__int64,__int64 &,unsigned long) 0x00007ffe2abef6c2 (chrome.dll -hwnd_message_handler.cc:911 ) views::HWNDMessageHandler::OnWndProc(unsigned int,unsigned __int64,__int64) 0x00007ffe29b0f125 (chrome.dll -window_impl.cc:302 ) gfx::WindowImpl::WndProc(HWND__ *,unsigned int,unsigned __int64,__int64) 0x00007ffe29b0f14e (chrome.dll -wrapped_window_proc.h:76 ) base::win::WrappedWindowProc<&gfx::WindowImpl::WndProc(HWND__ *,unsigned int,unsigned __int64,__int64)>(HWND__ *,unsigned int,unsigned __int64,__int64) 0x00007ffe58311168 (USER32.dll + 0x00011168 ) UserCallWinProcCheckWow 0x00007ffe58310c96 (USER32.dll + 0x00010c96 ) DispatchMessageWorker 0x00007ffe29775c19 (chrome.dll -message_pump_win.cc:363 ) base::MessagePumpForUI::ProcessMessageHelper(tagMSG const &) 0x00007ffe297757e1 (chrome.dll -message_pump_win.cc:169 ) base::MessagePumpForUI::DoRunLoop() 0x00007ffe29775413 (chrome.dll -message_pump_win.cc:56 ) base::MessagePumpWin::Run(base::MessagePump::Delegate *) 0x00007ffe2974cb72 (chrome.dll -run_loop.cc:35 ) base::RunLoop::Run() 0x00007ffe29658dd6 (chrome.dll -chrome_browser_main.cc:2010 ) ChromeBrowserMainParts::MainMessageLoopRun(int *) 0x00007ffe2911788c (chrome.dll -browser_main_runner.cc:141 ) content::BrowserMainRunnerImpl::Run() 0x00007ffe2911054e (chrome.dll -browser_main.cc:46 ) content::BrowserMain(content::MainFunctionParams const &) 0x00007ffe29607046 (chrome.dll -content_main_runner.cc:774 ) content::ContentMainRunnerImpl::Run() 0x00007ffe2870fd24 (chrome.dll -chrome_main.cc:108 ) ChromeMain 0x00007ff730a475e9 (chrome.exe -main_dll_loader_win.cc:174 ) MainDllLoader::Launch(HINSTANCE__ *,base::TimeTicks) 0x00007ff730a420d0 (chrome.exe -chrome_exe_main_win.cc:248 ) wWinMain 0x00007ff730ad1a42 (chrome.exe -exe_common.inl:253 ) __scrt_common_main_seh 0x00007ffe57ca8101 (KERNEL32.DLL + 0x00018101 ) BaseThreadInitThunk 0x00007ffe58fec5b3 (ntdll.dll + 0x0005c5b3 ) RtlUserThreadStart The above stack trace looks similar to the issue id: 685996. Hence, merging into the issue id: 685996. Thanks...!!
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Jan 31 2017
pb@hurunuicollege.school.nz: Could you please provide additional details for reproducing the issue? Is it happening for you reliably on each attempt to sign in? Do you switch between multiple Google accounts on the same machine, or the issue happens even when using a single account?
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Jan 31 2017
It happens on the same machine using a single account.
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Jan 31 2017
Are there any platform policies enforced on this machine (can you attach a screenshot of the about://policy page before signing in)? Does it only happen if you click "Link Data", or will it also happen if you click "Create new profile"? Thanks for your help here - we've seen this crash a few times before but we've never been able to reproduce it ourselves. It's also useful to know if it happens on different machines, and if it happens with every account you sign in with (example: a random gmail account) or just with your school.nz acct? |
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Comment 1 by woxxom@gmail.com
, Jan 26 2017