New issue
Advanced search Search tips

Issue 684102 link

Starred by 3 users

Issue metadata

Status: Verified
Owner:
Closed: Feb 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



Sign in to add a comment

Google Cloud Print printer driver fails to install on Windows in Spanish

Project Member Reported by pastarmovj@chromium.org, Jan 23 2017

Issue description

Two different reports of the driver failing to install with the following error code:

[0123/141427.083:WARNING:setup.cc(245)] Unable to open printer
[0123/141427.236:ERROR:setup.cc(185)] Installing the printer driver failed.
[0123/141427.236:ERROR:setup.cc(275)] Unable to install driver.
[0123/141427.236:ERROR:install_utils.cc(100)] No se conoce el controlador de impresora.

[0123/141427.238:INFO:setup.cc(426)] No se conoce el controlador de impresora.
 HRESULT=0x80070705


 

Comment 1 by pable...@gmail.com, Jan 23 2017

Thanks! I still have this problem. Good luck 
Cc: vitalyb...@chromium.org
Components: Services>CloudPrint>Driver
Could someone from dev team look into the issue please.
Don't worry tkonchada, I am from the dev team and am going to look into this next week when I am back from a business trip :)

I keep the status at unconfirmed because I am not sure yet exactly what is going on there. It can also be a coincidence that both reports are from a Spanish version (provided this is one of the most common languages on Earth :) ) and the problem might be something else.
Cc: ligim...@chromium.org
Here is my debug log:

[1226/193855.164:WARNING:setup.cc(245)] Unable to open printer
[1226/193900.190:WARNING:setup.cc(165)] Uploading the printer driver package to the driver cache silently failed. Will retry with user UI. HRESULT=0x800f0242
[1226/193911.822:ERROR:setup.cc(185)] Installing the printer driver failed.
[1226/193911.822:ERROR:setup.cc(275)] Unable to install driver.
[1226/193911.822:ERROR:install_utils.cc(100)] The printer driver is unknown.

[1226/193912.089:INFO:setup.cc(426)] The printer driver is unknown.
 HRESULT=0x80070705
[0105/183400.842:WARNING:setup.cc(245)] Unable to open printer
[0105/183402.247:ERROR:setup.cc(185)] Installing the printer driver failed.
[0105/183402.247:ERROR:setup.cc(275)] Unable to install driver.
[0105/183402.248:ERROR:install_utils.cc(100)] The printer driver is unknown.

[0105/183402.269:INFO:setup.cc(426)] The printer driver is unknown.
 HRESULT=0x80070705
[0110/165100.972:WARNING:setup.cc(245)] Unable to open printer
[0110/165102.116:ERROR:setup.cc(185)] Installing the printer driver failed.
[0110/165102.116:ERROR:setup.cc(275)] Unable to install driver.
[0110/165102.116:ERROR:install_utils.cc(100)] The printer driver is unknown.

[0110/165102.116:INFO:setup.cc(426)] The printer driver is unknown.
 HRESULT=0x80070705
[0115/083230.857:WARNING:setup.cc(245)] Unable to open printer
[0115/083232.618:ERROR:setup.cc(185)] Installing the printer driver failed.
[0115/083232.618:ERROR:setup.cc(275)] Unable to install driver.
[0115/083232.619:ERROR:install_utils.cc(100)] The printer driver is unknown.

[0115/083232.619:INFO:setup.cc(426)] The printer driver is unknown.
 HRESULT=0x80070705
[0126/182029.170:WARNING:setup.cc(245)] Unable to open printer
[0126/182032.825:ERROR:setup.cc(185)] Installing the printer driver failed.
[0126/182032.825:ERROR:setup.cc(275)] Unable to install driver.
[0126/182032.825:ERROR:install_utils.cc(100)] The printer driver is unknown.

[0126/182032.849:INFO:setup.cc(426)] The printer driver is unknown.
 HRESULT=0x80070705



Status: Assigned (was: Unconfirmed)
Good news guys I could reproduce the issue on a Fresh Spanish installation of Windows 10 with all upgrades.

I hope we will be able to progress fast on this now. I guess it has to do with some localization gimmick. 


Comment 7 by pable...@gmail.com, Feb 17 2017

Excellent!!
@carlos: Can you please tell me which windows locale do you use? The errors are in English but we have not had issues with the English version of the driver so I assume you are using a language which the driver doesn't recognize well.

In general I tracked down the problem to a mismatch between the language ids for the Spanish locale but in the process discovered that other locales might exhibit the same issue so I will track and fix all locales.
Project Member

Comment 9 by bugdroid1@chromium.org, Feb 21 2017

The following revision refers to this bug:
  https://chromium.googlesource.com/chromium/src.git/+/f384edd5ac54a0f81cd1f4be3bb271d6502c85cf

commit f384edd5ac54a0f81cd1f4be3bb271d6502c85cf
Author: pastarmovj <pastarmovj@chromium.org>
Date: Tue Feb 21 09:54:31 2017

Fix locale ids for a few languages in the GCP printer inf file.

The difference is the most probable cause for installation errors
on locales other than English.

BUG= 684102 
TEST=manual in a VM with spanish Windows.

Review-Url: https://codereview.chromium.org/2705153003
Cr-Commit-Position: refs/heads/master@{#451718}

[modify] https://crrev.com/f384edd5ac54a0f81cd1f4be3bb271d6502c85cf/cloud_print/virtual_driver/win/install/inf/gcp_driver.inf

The bug is fixed - going through the publishing pipeline now. I will close the bug once it is ready for download.
Hi there,

We are ready to make the new version available on the download page but I would like you to try it out first and tell us if it works fine for you.

http://dl.google.com/dl/cloudprint/58.0.3020.0/virtual_printer_install.exe

This is the official download location and not a special build. If this works for you we will simply make it the publicly downloadable link instead of the one with version 57.

Thanks for the patience!

Julian

Comment 12 by pable...@gmail.com, Feb 24 2017

It works for me!!!!! in Windows 10 and Windows 7!!! Thank you very much!!!

Pablo
Happy to hear that! 

Enjoy cloud printing but also think about the trees please! :-)
Status: Verified (was: Assigned)
I am closing this bug now. The new version is now publicly available.

Fyi there will be no autoupdate to this version happening because the driver itself has not changed internally only its installation package had to be corrected for some locales. 

Whoever have the older version(s) installed they can continue using them and this new version will only allow people who could not previously install the driver to do so now.

Comment 15 by i...@dsent.ru, Jan 11 2018

Same problem with the latest version of Cloud Printer driver.
I use English (UK) system locale with a bunch of non-standard locale customizations (comma as a decimal separator etc.), location set to Russia, and locale for non-Unicode programs also set to Russian.

Comment 16 by i...@dsent.ru, Jan 11 2018

The driver version is 58.0.3020.0. The error log looks exactly the same as the topic starter's.

Sign in to add a comment