Google Cloud Print printer driver fails to install on Windows in Spanish |
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Issue descriptionTwo different reports of the driver failing to install with the following error code: [0123/141427.083:WARNING:setup.cc(245)] Unable to open printer [0123/141427.236:ERROR:setup.cc(185)] Installing the printer driver failed. [0123/141427.236:ERROR:setup.cc(275)] Unable to install driver. [0123/141427.236:ERROR:install_utils.cc(100)] No se conoce el controlador de impresora. [0123/141427.238:INFO:setup.cc(426)] No se conoce el controlador de impresora. HRESULT=0x80070705
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Jan 24 2017
Could someone from dev team look into the issue please.
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Jan 24 2017
Don't worry tkonchada, I am from the dev team and am going to look into this next week when I am back from a business trip :) I keep the status at unconfirmed because I am not sure yet exactly what is going on there. It can also be a coincidence that both reports are from a Spanish version (provided this is one of the most common languages on Earth :) ) and the problem might be something else.
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Jan 25 2017
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Jan 26 2017
Here is my debug log: [1226/193855.164:WARNING:setup.cc(245)] Unable to open printer [1226/193900.190:WARNING:setup.cc(165)] Uploading the printer driver package to the driver cache silently failed. Will retry with user UI. HRESULT=0x800f0242 [1226/193911.822:ERROR:setup.cc(185)] Installing the printer driver failed. [1226/193911.822:ERROR:setup.cc(275)] Unable to install driver. [1226/193911.822:ERROR:install_utils.cc(100)] The printer driver is unknown. [1226/193912.089:INFO:setup.cc(426)] The printer driver is unknown. HRESULT=0x80070705 [0105/183400.842:WARNING:setup.cc(245)] Unable to open printer [0105/183402.247:ERROR:setup.cc(185)] Installing the printer driver failed. [0105/183402.247:ERROR:setup.cc(275)] Unable to install driver. [0105/183402.248:ERROR:install_utils.cc(100)] The printer driver is unknown. [0105/183402.269:INFO:setup.cc(426)] The printer driver is unknown. HRESULT=0x80070705 [0110/165100.972:WARNING:setup.cc(245)] Unable to open printer [0110/165102.116:ERROR:setup.cc(185)] Installing the printer driver failed. [0110/165102.116:ERROR:setup.cc(275)] Unable to install driver. [0110/165102.116:ERROR:install_utils.cc(100)] The printer driver is unknown. [0110/165102.116:INFO:setup.cc(426)] The printer driver is unknown. HRESULT=0x80070705 [0115/083230.857:WARNING:setup.cc(245)] Unable to open printer [0115/083232.618:ERROR:setup.cc(185)] Installing the printer driver failed. [0115/083232.618:ERROR:setup.cc(275)] Unable to install driver. [0115/083232.619:ERROR:install_utils.cc(100)] The printer driver is unknown. [0115/083232.619:INFO:setup.cc(426)] The printer driver is unknown. HRESULT=0x80070705 [0126/182029.170:WARNING:setup.cc(245)] Unable to open printer [0126/182032.825:ERROR:setup.cc(185)] Installing the printer driver failed. [0126/182032.825:ERROR:setup.cc(275)] Unable to install driver. [0126/182032.825:ERROR:install_utils.cc(100)] The printer driver is unknown. [0126/182032.849:INFO:setup.cc(426)] The printer driver is unknown. HRESULT=0x80070705
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Feb 17 2017
Good news guys I could reproduce the issue on a Fresh Spanish installation of Windows 10 with all upgrades. I hope we will be able to progress fast on this now. I guess it has to do with some localization gimmick.
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Feb 17 2017
Excellent!!
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Feb 20 2017
@carlos: Can you please tell me which windows locale do you use? The errors are in English but we have not had issues with the English version of the driver so I assume you are using a language which the driver doesn't recognize well. In general I tracked down the problem to a mismatch between the language ids for the Spanish locale but in the process discovered that other locales might exhibit the same issue so I will track and fix all locales.
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Feb 21 2017
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/f384edd5ac54a0f81cd1f4be3bb271d6502c85cf commit f384edd5ac54a0f81cd1f4be3bb271d6502c85cf Author: pastarmovj <pastarmovj@chromium.org> Date: Tue Feb 21 09:54:31 2017 Fix locale ids for a few languages in the GCP printer inf file. The difference is the most probable cause for installation errors on locales other than English. BUG= 684102 TEST=manual in a VM with spanish Windows. Review-Url: https://codereview.chromium.org/2705153003 Cr-Commit-Position: refs/heads/master@{#451718} [modify] https://crrev.com/f384edd5ac54a0f81cd1f4be3bb271d6502c85cf/cloud_print/virtual_driver/win/install/inf/gcp_driver.inf
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Feb 22 2017
The bug is fixed - going through the publishing pipeline now. I will close the bug once it is ready for download.
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Feb 24 2017
Hi there, We are ready to make the new version available on the download page but I would like you to try it out first and tell us if it works fine for you. http://dl.google.com/dl/cloudprint/58.0.3020.0/virtual_printer_install.exe This is the official download location and not a special build. If this works for you we will simply make it the publicly downloadable link instead of the one with version 57. Thanks for the patience! Julian
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Feb 24 2017
It works for me!!!!! in Windows 10 and Windows 7!!! Thank you very much!!! Pablo
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Feb 24 2017
Happy to hear that! Enjoy cloud printing but also think about the trees please! :-)
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Feb 24 2017
I am closing this bug now. The new version is now publicly available. Fyi there will be no autoupdate to this version happening because the driver itself has not changed internally only its installation package had to be corrected for some locales. Whoever have the older version(s) installed they can continue using them and this new version will only allow people who could not previously install the driver to do so now.
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Jan 11 2018
Same problem with the latest version of Cloud Printer driver. I use English (UK) system locale with a bunch of non-standard locale customizations (comma as a decimal separator etc.), location set to Russia, and locale for non-Unicode programs also set to Russian.
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Jan 11 2018
The driver version is 58.0.3020.0. The error log looks exactly the same as the topic starter's. |
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Comment 1 by pable...@gmail.com
, Jan 23 2017