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Videos stop playing suddenly
Reported by
guilherm...@gmail.com,
Jan 23 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36 Example URL: Steps to reproduce the problem: 1. I don't know. It is sudden. 2. 3. What is the expected behavior? What went wrong? Ater a while, Youtube videos don't work and this error appears! Did this work before? Yes Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 55.0.2883.87 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 24.0 r0 Contents of chrome://gpu: Graphics Feature Status Canvas: Software only, hardware acceleration unavailable Flash: Software only, hardware acceleration unavailable Flash Stage3D: Software only, hardware acceleration unavailable Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable Compositing: Software only, hardware acceleration unavailable Multiple Raster Threads: Unavailable Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only, hardware acceleration unavailable Video Decode: Software only, hardware acceleration unavailable Video Encode: Software only, hardware acceleration unavailable VPx Video Decode: Software only, hardware acceleration unavailable WebGL: Unavailable Driver Bug Workarounds clear_uniforms_before_first_program_use disable_d3d11 disable_discard_framebuffer disable_framebuffer_cmaa exit_on_context_lost force_cube_complete msaa_is_slow scalarize_vec_and_mat_constructor_args texsubimage_faster_than_teximage Problems Detected GPU process was unable to boot: Features are disabled upon full but not preliminary GPU info. Disabled Features: all GPU rasterization should only be enabled on NVIDIA Pascal and Maxwell, Intel Broadwell+, and AMD RX-R5 GPUs for now.: 643850 Disabled Features: gpu_rasterization Accelerated VPx decoding is hanging on some videos.: 654111 Disabled Features: accelerated_vpx_decode Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost TexSubImage is faster for full uploads on ANGLE Applied Workarounds: texsubimage_faster_than_teximage Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args Disable Direct3D11 on systems with AMD switchable graphics: 451420 Applied Workarounds: disable_d3d11 ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Version Information Data exported 23/01/2017 16:05:26 Chrome version Chrome/55.0.2883.87 Operating system Windows NT 10.0.14393 Software rendering list version 11.17 Driver bug list version 9.15 ANGLE commit id 4d208abb1926 2D graphics backend Skia/55 d1740f81c843c65acd58d1b571ce94b90fee99d0 Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5 --flag-switches-begin --flag-switches-end Driver Information Initialization time 50734 In-process GPU false Sandboxed true GPU0 VENDOR = 0x1002, DEVICE= 0x6821 GPU1 VENDOR = 0x8086, DEVICE= 0x0166 *ACTIVE* Optimus false AMD switchable true Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 7.2" Diagonal Monitor Size of \\.\DISPLAY2 7.2" Diagonal Monitor Size of \\.\DISPLAY3 7.2" Driver vendor Advanced Micro Devices, Inc. Driver version 21.19.407.0 Driver date 12-23-2016 Pixel shader version 3.0 Vertex shader version 3.0 Max. MSAA samples 8 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.0.4d208abb1926) GL_EXTENSIONS GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object Disabled Extensions Window system binding vendor Google Inc. (adapter LUID: 00000000000079d0) Window system binding version 1.4 (ANGLE 2.1.0.4d208abb1926) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics ... loading ... Log Messages WARNING: Hardware acceleration is unavailable. [1836:6440:0120/105837:ERROR:interface_registry.cc(99)] : Capability spec prevented service service:content_browser from binding interface: mojom::ResourceUsageReporter [1836:6440:0121/191454:ERROR:interface_registry.cc(99)] : Capability spec prevented service service:content_browser from binding interface: mojom::ResourceUsageReporter [1836:6440:0121/200738:ERROR:interface_registry.cc(99)] : Capability spec prevented service service:content_browser from binding interface: mojom::ResourceUsageReporter
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Jan 24 2017
Could you please help if its a consistent repro and the url of the video, and duration of the video where you get the error, to help further investigate it. The error is "An error has occurred. Please try again"(from google translate).
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Jan 24 2017
It's more like a general crash. When this occurs, every video I try to play crashes like that, wherever it is on Youtube site or embbedded elsewhere, and is not an specific video, it's everyone I try.
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Jan 25 2017
can you go to chrome://crashes to find out crashid (server id)?
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Jan 25 2017
So, I tried to go to Chrome://crashes. It showed past crashes and I proceeded to activate it as shown here (https://support.google.com/chrome/answer/96817). It asked to restart chrome and them it gave me....profile error. Let be me more clear. I was saying that is crashed, but I was wrong. See, Chrome doesn't crash. It continues normally. The things is that suddenly, out of nowhere, Youtube videos simply stop playing and it changes the error it gives to me on the player. So, since Chrome doesn't crash, I don't have a crashid to give to you. I attached a print showing the Profile Error and the missing icons on the favorites bar. Let me be very clear: The Profile Error and the Youtube error I'm saying are unrelated, they are two different problems happening to me.
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Jan 25 2017
Please include the contents of chrome://media-internals for the player in question, that will help figure out the playback error.
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Feb 2 2017
Thank you for providing more feedback. Adding requester "durga.behera@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Feb 8 2017
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Feb 23 2017
no update from bug opener for > 2 weeks. close it.
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Feb 23 2017
Issue never happened again. Thank you very much. Em qui, 23 de fev de 2017 às 20:54, yini… via monorail < monorail+v2.1273159690@chromium.org> escreveu:
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Mar 10 2017
as per c#10, not repro. |
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Comment 1 by nyerramilli@chromium.org
, Jan 24 2017