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Issue 683941 link

Starred by 1 user
Status: Assigned
Owner:
rsorokin@chromium.org
Cc:
█ krishna...@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Chromad: "network communication problem" during enrollment

Project Member Reported by tnagel@chromium.org, Jan 23 2017 
Quoting Krishna:
1) Attempted a Domain Join with an account that is not an administrator + doesn't have permissions to' Join a computer to the domain.' The Domain Join failed as expected. (I see the generic password error on the UI.) 
2)  I then re-attempted a AD join with an admin account: I see the Domain Join message in the logs (forgot to check the AD server dashboard to see if the AD join was successfully reported.), but on the UI, I see the weird Network error message.

Comment 1 by tnagel@chromium.org, Jan 23 2017

Cc: rsorokin@chromium.org
A few things from the logs that might be interesting:

[807:807:0120/120909.054344:WARNING:device_management_service.cc(292)] DMServer sent an error response: 402
[807:807:0120/120909.054427:WARNING:enrollment_handler_chromeos.cc(551)] Enrollment failed: 2, client: 12, validation: 0, store: 0, lock: 0
[807:807:0120/120909.054462:WARNING:enterprise_enrollment_helper_impl.cc(232)] Enrollment finished
[807:807:0120/120909.054490:WARNING:enrollment_screen.cc(238)] Enrollment error occured: status=2 http status=200 DM status=12
[807:964:0120/120911.317882:VERBOSE2:ppapi_plugin_process_host.cc(472)] ppapi plugin process launched.
[807:807:0120/120911.363885:VERBOSE1:wizard_controller.cc(1084)] Wizard screen exit code: 12
[807:807:0120/120911.363926:VERBOSE1:wizard_controller.cc(589)] Showing Auto-enrollment check screen.
[807:807:0120/120911.366415:VERBOSE1:wizard_controller.cc(1084)] Wizard screen exit code: 10
[807:807:0120/120911.366472:VERBOSE1:wizard_controller.cc(1487)] Showing enrollment screen. Forcing interactive enrollment: 0.

[...]

[807:807:0120/134442.868329:WARNING:enterprise_enrollment_helper_impl.cc(286)] Network error 7

Comment 2 by tnagel@chromium.org, Jan 23 2017 

Decoding the logs a little:
status: 2 -- REGISTRATION_FAILED
client: 12 -- DM_STATUS_SERVICE_MISSING_LICENSES
DMServer: 402 -- kMissingLicenses

But so far I couldn't repro on peppy 57.0.2984.0 / 9208.0.0.

Comment 3 by tnagel@chromium.org, Jan 23 2017

Labels: -Pri-1 Pri-2
Status: Available (was: Untriaged)
Now I could repro on peppy 57.0.2984.0 / 9208.0.0:
1. Try to enroll with a non-existing AD account.
2. Wait [t] time.
3. Try again with the correct AD account.

So far for [t] I've tried ~30 minutes (does repro) and ~70 seconds (does not repro).

Reducing priority because the issue is hard to repro.

Comment 4 by tnagel@chromium.org, Jan 23 2017 

Also [t] = 5 minutes did not repro for me.

Comment 5 by tnagel@chromium.org, Jan 23 2017 

I could repro for [t] = 10 minutes (logs attached).
log.tar.gz
95.7 KB Download
Project Member

Comment 6 by sheriffbot@chromium.org, Feb 12 2018

Labels: Hotlist-Recharge-Cold
Status: Untriaged (was: Available)
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available. If you change it back, also remove the "Hotlist-Recharge-Cold" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 7 by rsorokin@chromium.org, Feb 12 2018

Cc: -rsorokin@chromium.org
Labels: -M-57
Owner: rsorokin@chromium.org
Status: Assigned (was: Untriaged)
►

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