Makes sense. 

Sheriffs should still be aware of them since it affects their work, but they should appear as alerts. Maybe more like warnings, similar to how we display a notice when a master is restarting. 

And if the trooper has linked a bug or commented, that should appear in the notice too. But it shouldn't render like an alert to sheriffs, with the calls-to-action etc.

Huh, Bugdroid didn't link this CL: https://chromium-review.googlesource.com/c/435481/

Anyways, this is deployed now though I think there is still more to do here. 

I think maybe leaving the full annotation capabilities for sheriffs should be fine just in case they do want to use bugs or comments to communicate? (ie: see an offline bot, request a master restart, link the master restart bug to the alert). As long as there's a note that these are the duty of troopers, I think that should be fine. 

Can you file a bug for the missing bugdroid comment? That indicates a
problem we should look into ...

(in #2 I meant "but they should *not* appear as alerts")

yeah bugdroid is being weird lately :/

How about leaving off the annotation actions, but linking to the /trooper view of the examine page for the alert, which *does* have all of the annotation actions?

Just a thought. If we show those buttons next to a thing, sheriffs may feel like they're responsible for taking action on it. 

I filed a bug for the missing Bugdroid comment: https://bugs.chromium.org/p/chromium/issues/detail?id=687696 Seems a few other people have noticed this, too. 

That makes sense. I think that would be fine, and you have a good point. Or maybe we could leave out snooze and link bug, but keep comments and maybe change the UI for comments to say something like "Add a note for the trooper" 

These are also good ideas for how to display general infra failures to sheriffs as well. 

I think offline bots have counted as trooper failures for a while now.