Chromebook freezing
Reported by
jfleming...@gmail.com,
Jan 16 2017
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Issue descriptionGoogle Inc. Copyright 2017 Google Inc. All rights reserved. Google Chrome 56.0.2924.58 (Official Build) beta (32-bit) Revision 0 Platform 9000.58.0 (Official Build) beta-channel nyan_big JavaScript V8 5.6.326.33 Flash 24.0.0.194 /opt/google/chrome/pepper/libpepflashplayer.so User Agent Mozilla/5.0 (X11; CrOS armv7l 9000.58.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.58 Safari/537.36 Command Line /opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=24.0.0.194 --ppapi-flash-args=enable_hw_video_decode=0,enable_hw_video_decode_ave=0 --ui-prioritize-in-gpu-process --use-gl=egl --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --enable-prefixed-encrypted-media --enable-consumer-kiosk --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --vmodule=screen_locker=2,webui_screen_locker=2,lock_state_controller=2,webui_login_view=2,power_button_observer=2,*ui/display/chromeos*=1,*ash/display*=1,*ui/ozone*=1,*zygote*=1,*plugin*=2,auto_enrollment_controller=1,*chromeos/login/*=1 --login-manager --first-exec-after-boot Executable Path /opt/google/chrome/chrome Profile Path /home/chronos/u-f18d6964ed416701f0a4b6fbb45382cf860edd09 Variations 6a89113b-a7aa8ed 68ebfce2-babc1d7f 90757ebb-3f4a17df 1e528f0f-ca7d8d80 6345b824-3d47f4f4 38eb801c-3f4a17df 8364a5c2-a684e2b8 7c1bc906-8122a015 2a33b90e-eb524a27 ba3f87da-a6404135 58aac55e-3f4a17df 31362330-ca7d8d80 811bc6bc-d93a0620 98be3390-d93a0620 9e201a2b-3f4a17df 5274eb09-3f4a17df 684d1cdf-f23d1dea 9e5c75f1-efb39c19 6b121ae7-ca7d8d80 f79cb77b-3f4a17df b7786474-d93a0620 23a898eb-ca7d8d80 74df3f1-3f4a17df 4ea303a6-3f4a17df 9736de91-ca7d8d80 64005e71-80deee2a 3326cd71-3f4a17df ca314179-ca7d8d80 69bf80fa-f23d1dea b2f0086-93053e47 7fc902e8-3f4a17df adda5502-ca7d8d80 3ac60855-486e2a9c f296190c-610f13e6 4442aae2-6e597ede ed1d377-e1cc0f14 75f0f0a0-a5822863 e2b18481-3a9ae350 e7e71889-4ad60575 828a5926-8f2c913 I have not yet been able to determine the triggering event. It seems arbitrary where there can be minutes/hours between a freeze and reboot or days between.
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Jan 17 2017
Log Analyzer found "NOTREACHED()" and "TPM error 0x21".
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Jan 27 2017
Does it ever crash after a freeze? Can you supply some crash ids from chrome://crashes
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Jan 27 2017
I think that's how I'd (better) describe the issue. I'll just be doing whatever and the everything on the screen will freeze and the mouse will stop responding. If there is any audio then the last sound produced before the freeze will continue being produced until the computer finally reboots. So maybe the best way to describe it would be a full system freeze followed shortly be a reboot. I've included crash IDs below (and attached). After following the Provide additional details link I decided not to create a new issue but I thought I'd include the version from there: Chrome Version: 56.0.2924.67Operating System: Linux 3.10.18 Crashes Start uploading crashes Crashes (3) Crash ID Chrome (Server ID: a8f9a14680000000) Automatically reported Wednesday, January 25, 2017 at 5:59:36 AM Provide additional details <https://code.google.com/p/chromium/issues/entry?template=Crash%20Report&comment=IMPORTANT%3A%20Your%20crash%20has%20already%20been%20automatically%20reported%20to%20our%20crash%20system.%20Please%20file%20this%20bug%20only%20if%20you%20can%20provide%20more%20information%20about%20it.%0A%0A%0AChrome%20Version%3A%2056.0.2924.67%0AOperating%20System%3A%20Linux%203.10.18%0A%0AURL%20(if%20applicable)%20where%20crash%20occurred%3A%0A%0ACan%20you%20reproduce%20this%20crash%3F%0A%0AWhat%20steps%20will%20reproduce%20this%20crash%3F%20(If%20it%27s%20not%20reproducible%2C%20what%20were%20you%20doing%20just%20before%20the%20crash%3F)%0A1.%0A2.%0A3.%0A%0A****DO%20NOT%20CHANGE%20BELOW%20THIS%20LINE****%0ACrash%20ID%3A%20crash%2Fa8f9a14680000000&labels=Restrict-View-EditIssue%2CStability-Crash%2CUser-Submitted> Crash ID Chrome (Server ID: 82429d8880000000) Automatically reported Monday, January 23, 2017 at 9:08:50 PM Provide additional details <https://code.google.com/p/chromium/issues/entry?template=Crash%20Report&comment=IMPORTANT%3A%20Your%20crash%20has%20already%20been%20automatically%20reported%20to%20our%20crash%20system.%20Please%20file%20this%20bug%20only%20if%20you%20can%20provide%20more%20information%20about%20it.%0A%0A%0AChrome%20Version%3A%2056.0.2924.67%0AOperating%20System%3A%20Linux%203.10.18%0A%0AURL%20(if%20applicable)%20where%20crash%20occurred%3A%0A%0ACan%20you%20reproduce%20this%20crash%3F%0A%0AWhat%20steps%20will%20reproduce%20this%20crash%3F%20(If%20it%27s%20not%20reproducible%2C%20what%20were%20you%20doing%20just%20before%20the%20crash%3F)%0A1.%0A2.%0A3.%0A%0A****DO%20NOT%20CHANGE%20BELOW%20THIS%20LINE****%0ACrash%20ID%3A%20crash%2F82429d8880000000&labels=Restrict-View-EditIssue%2CStability-Crash%2CUser-Submitted> Crash ID ChromeOS (Server ID: 82fde6e580000000) Automatically reported Saturday, January 21, 2017 at 8:30:22 PM Provide additional details <https://code.google.com/p/chromium/issues/entry?template=Crash%20Report&comment=IMPORTANT%3A%20Your%20crash%20has%20already%20been%20automatically%20reported%20to%20our%20crash%20system.%20Please%20file%20this%20bug%20only%20if%20you%20can%20provide%20more%20information%20about%20it.%0A%0A%0AChrome%20Version%3A%2056.0.2924.67%0AOperating%20System%3A%20Linux%203.10.18%0A%0AURL%20(if%20applicable)%20where%20crash%20occurred%3A%0A%0ACan%20you%20reproduce%20this%20crash%3F%0A%0AWhat%20steps%20will%20reproduce%20this%20crash%3F%20(If%20it%27s%20not%20reproducible%2C%20what%20were%20you%20doing%20just%20before%20the%20crash%3F)%0A1.%0A2.%0A3.%0A%0A****DO%20NOT%20CHANGE%20BELOW%20THIS%20LINE****%0ACrash%20ID%3A%20crash%2F82fde6e580000000&labels=Restrict-View-EditIssue%2CStability-Crash%2CUser-Submitted>
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Jan 27 2017
There are just now two more. Not sure what caused them, I don't recall experiencing any issues at these times. Crash ID Chrome (Server ID: e915821580000000) Automatically reported Thursday, January 26, 2017 at 10:00:19 PM Crash ID Chrome (Server ID: 2085821580000000) Automatically reported Thursday, January 26, 2017 at 9:57:19 PM Also I'm not completely sure there is a crash report for every instance of the computer freezing and rebooting. I only enabled crash reports somewhat recently.
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Jan 28 2017
I wanted to add a couple things here. I have a more recent debug log attached. I also have a picture of the active chrome://net-internals/#events. I had khan academy up at the time. I don't know if the debug logs capture this data (and I haven't looked into it) and I thought it might be useful. Below are new Crash IDs, though there is probably one from January 28th (just a few minutes ago) that I don't have yet. Crash ID Chrome (Server ID: 62a2d61580000000) Automatically reported Friday, January 27, 2017 at 7:11:56 PM Crash ID Chrome (Server ID: 725f43c880000000) Automatically reported Friday, January 27, 2017 at 7:02:42 PM
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Nov 3 2017
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Nov 3 2017
From c#4 "So maybe the best way to describe it would be a full system freeze followed shortly be a reboot." Looks like a kernel issue
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Nov 7 2017
I was running the beta channel at the time, I switched to the production channel and the issue doesn't seem to present itself there.
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Nov 8
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by ajha@chromium.org
, Jan 17 2017