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Chrome Help Center links should not use answer IDs |
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Issue descriptionsee bug 678400 See ~43 places we use answer IDs: https://cs.chromium.org/search/?q=%22support.google.com/chrome/answer%22&sq=package:chromium&type=cs And a few more: https://cs.chromium.org/search/?q=%22support.google.com/chrome/a/answer%22&sq=package:chromium&type=cs note it's also likely that our uses of hl=en are wrong, like here https://cs.chromium.org/chromium/src/chrome/android/java/src/org/chromium/chrome/browser/payments/ui/EditorView.java?rcl=0&l=60
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Jan 9 2017
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Jan 9 2017
creating ~50 screenshots is going to be very difficult because no one individual knows how to trigger each feature that uses one of these links (or has the proper setup to do so, i.e. some may be unique to setups like supervised users on ChromeOS). Would a description not suffice? e.g. "this link is shown in an autofill dropdown to explain why Autofill is disabled when a site is not using valid https"
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Jan 9 2017
Sure, if screenshots aren't available, then a description would be helpful! Thank you :)
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Jan 9 2017
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Jan 10 2017
+the ConOps hotlist
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Jan 12 2017
Taking care of a) finding all the links that need updating b) gathering enough product context (screenshots, descriptions, etc.) to get new links
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Jan 12 2017
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Jan 12 2017
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/e17314a0eeb014ead59c49754ee6bb2e301dfb2b commit e17314a0eeb014ead59c49754ee6bb2e301dfb2b Author: estade <estade@chromium.org> Date: Thu Jan 12 16:22:16 2017 Add presubmit check for Google support URL format. See bug for details. tl;dr: we should not use direct links like support.google.com/chrome/answer/123456 For now this is an ignoreable upload-only prompt. BUG=679462 Review-Url: https://codereview.chromium.org/2627023003 Cr-Commit-Position: refs/heads/master@{#443255} [modify] https://crrev.com/e17314a0eeb014ead59c49754ee6bb2e301dfb2b/PRESUBMIT.py [modify] https://crrev.com/e17314a0eeb014ead59c49754ee6bb2e301dfb2b/PRESUBMIT_test.py
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Jan 12 2017
(that presubmit check should help avoid adding new mis-formatted URLs)
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Jan 17 2017
Quick Summary of P-Links P-Links is a source of analytics for Online Help Center team who use it to track traffic coming to a particular page from within the product. This is used to track impact of UI changes or bugs on consumers. No PII is collected when user clicks on an in-product link. Link location in code, new P-Links (TBD) with names of product owners can be found in this trix https://goto.google.com/drtno Code at the moment has 69 unique help center links for following products Accounts Chromebook, Chrome, Chrome web store, Enterprise (G-Suite), Drive, Websearch, Chromecast, Youtube, Picasa (Google Photos), Calendar, webmasters, Google Plus, Adwords and Adsense Met Meggyn and we agreed to add description or screenshot to this trix to request a P-Link.
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Apr 14 2017
Can we please give instructions on what we should do when we encounter this presubmit check? I ran into this presubmit check and am happy to do what is needed to fix it in my patch, however I have no idea what I should do to help correct this issue. For now I am bypassing hooks because there are no details on what should be done to these cases.
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Apr 14 2017
P-Links are a way to symlink help articles in Chrome. This is better than linking direct articles which are deprecated as part of optimization and cleanup. Can you provide me with Help center article you are trying to add and I can help you get a P-Link ?
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May 8 2017
@jainabhishek would it be possible for you to help get a P link for: https://support.google.com/chrome/answer/99020 Or let me know the process for doing so. I see it's listed in the spreadsheet already. I'm currently refactoring the safe browsing interstitials and need to have it ready for feature freeze - chrome://interstitials/safebrowsing?type=malware https://cs.chromium.org/chromium/src/components/security_interstitials/core/safe_browsing_error_ui.cc
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May 15 2017
Can I have a P link for this help article please? https://support.google.com/chrome/answer/142893
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May 15 2017
Hey Rouslan – I emailed you :) To all others who come across this bug in the future: (1) Please file a bug at go/chromehcrequest (2) Include what platform you're working on. This is important for me to know, because Android uses OTA contexts instead of p-links (more info: go/open-to-article) (3) Include a screenshot of where the p-link will live. This is good hygiene for tracking traffic :) It also helps me find out if a relevant p-link already exists so I can give you that one! Cheers, Megg
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May 31 2017
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/cc7fa859a420eeafb1b6050f0084f6765ee996ac commit cc7fa859a420eeafb1b6050f0084f6765ee996ac Author: Rouslan Solomakhin <rouslan@chromium.org> Date: Wed May 31 16:03:01 2017 [Payments] Use HelpAndFeedback instead of opening the help URL directly. Before this patch, clicking on the question mark in the card editor on Android web payment UI would open a Chrome custom tab with the hard-coded URL of the help page. Chrome should be using Help articles throughout, however. This patch switches from opening the hard-coded URL directly to opening HelpAndFeedback for android_autofill_ota, which is controlled server-side. After this patch, Chrome is launching Help article for autofill instead of a Chrome custom tab. The URL is of the article remains the same. Bug: 679462 Change-Id: Ie5f511d964090d93c9f7f7814b1d9b120f9efdd2 Reviewed-on: https://chromium-review.googlesource.com/506747 Reviewed-by: Theresa Wellington <twellington@chromium.org> Reviewed-by: Tommy Nyquist <nyquist@chromium.org> Commit-Queue: Rouslan Solomakhin <rouslan@chromium.org> Cr-Commit-Position: refs/heads/master@{#475931} [modify] https://crrev.com/cc7fa859a420eeafb1b6050f0084f6765ee996ac/chrome/android/java/res/values/values.xml [modify] https://crrev.com/cc7fa859a420eeafb1b6050f0084f6765ee996ac/chrome/android/java/src/org/chromium/chrome/browser/payments/ui/EditorDialog.java
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Jun 28 2018
At a glance, there are a few URLs which look like this: https://support.google.com/chrome/answer/114836?p=settings_privacy Should they instead be: https://support.google.com/chrome/?p=settings_privacy"
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Aug 22
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Oct 30
Yes, p links should look like "https://support.google.com/chrome/?p=settings_privacy" The answer/ID should not be included in the URL.
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Oct 30
On iOS per https://bugs.chromium.org/p/chromium/issues/detail?id=863927#c21 using the id was the only way to display only iOS content. Removing the id displays the Android/Desktop tab as well, which could cause the App to get rejected by Apple. (Our PM brought up these concerns and thats why we're keeping the ID for now) |
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Comment 1 by meggynwatkins@chromium.org
, Jan 9 2017