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Issue 679166 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Closed: Apr 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: ----
Pri: 3
Type: Bug



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No audio from SiriusXM online player.

Reported by jyoung...@zoominternet.net, Jan 7 2017

Issue description

Chrome Version       : 57.0.2976.0 (Developer Build) (32-bit)
URLs (if applicable) : https://player.siriusxm.com/#/player/live (requires account)
Other browsers tested:
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
     Safari: N/A
    Firefox: OK
     Chrome: OK
         IE: OK

What steps will reproduce the problem?
(1) Login to siriusXM account @ http://siriusxm.com
(2) Click the link for 'Online Player' (top right)

What is the expected result?
Audio should play.

What happens instead?
Audio does not play.  Multiple errors appear in the console.

Please provide any additional information below. Attach a screenshot if
possible.

Windows 7 SP 1
Screenshot attached.

 
chromium57_console_siriusxm.png
470 KB View Download

Comment 1 Deleted

Sorry, forgot to mention build numbers.

IE - 11.0.9600.18537
FF - 50.1
Chrome - 55.0.2883.87 m
Cc: kkaluri@chromium.org
Labels: TE-NeedsTriageHelp
Unable to register with  http://siriusxm.com, request got blocked for security reasons.
Adding TE-NeedsTriageHelp label for further triage.
Issue 679166.PNG
27.3 KB View Download
Components: Blink>Media>Audio
Components: -Blink>Media>Audio Blink>WebAudio
Owner: rtoy@chromium.org
Assigning to rtoy@ for triage at the "unable to decode audio data" error in the console in a Web Audio error.

Comment 6 by rtoy@chromium.org, Feb 6 2017

Labels: Needs-Feedback
Comment #2 version of chrome is inconsistent with the reported chrome version.  Is it chrome 55 or chrome 57?

Does it work with Chrome 56?  My guess is that it stopped working with 57 because that's when the prefixed AudioContext was removed (after being deprecated for several years).

Getting all of the console log from Chrome 56 (or earlier) and 57 would be helpful to determine if the removal is the problem.
Chrome Version : 57.0.2976.0 (Developer Build) (32-bit) is the version of Chromium I was using from which I generated the screenshot.  I upgraded to version 57 of Chromium after experiencing the same issue in version 56.

The version of Chrome that was reported in the comment was referring to Google Chrome. My apologies for the confusion.

If needed I can install Chromium 56 and take another screenshot, though I'm almost certain the behavior and reported errors were identical.

Comment 8 by rtoy@chromium.org, Feb 8 2017

Hmm. If you had this problem in Chrome 56 too, then it's not the removal of the prefixed AudioContext as I guessed.  The screenshot indicates that webaudio cannot decode the audio for some reason.

If you have the time and desire, it would be great if you could try Chrome 56 (and 55) and capture the console log.
Pardon a stupid question, but when you say Chrome 56 (and 55), do you mean Chromium 55/56 or Google Chrome 55/56?  If you mean the former, where can I find older versions of Chromium for x86?
Nevermind, I found the old versions.  It never fails that you only find something immediately after you ask someone.

Looking in the Win folder I see a lot of 5 digit numbers (99646,99621) . So I guess the more appropriate question is how do I know which builds are version 55 and 56?

Comment 11 by rtoy@chromium.org, Feb 10 2017

I mean Chrome 55/56, not Chromium.  To find the version, go to chrome://help and you'll see a version number like 57.0.2987.37 (for Chrome 57 beta that I'm running right now).
SiriusXM audio plays as expected in Google Chrome 55 and 56.  However, there are still a few console errors.  Attached screenshots for each.

56.0.2924.87 (Official Build) (32-bit).png
493 KB View Download
55.0.2883.75 (Official Build) (32-bit).png
618 KB View Download
These error messages are not from WebAudio. You will have to contact the Sirius XM developer to fix them.
I figured as much, but didn't want to come back with nothing.  The main issue still persists in Chromium.
That's because Chromium does not include the support for proprietary codec. Thus the codec like MP3 or AAC won't be played. I am assuming Sirius player is using one of those codecs.
Correct, Sirius uses AAC.

Comment 17 by rtoy@chromium.org, Feb 13 2017

Yes, instead of using Chromium, please try Chrome which has these codecs enabled.

I suspect this will be fixed by using Chrome.
Project Member

Comment 18 by sheriffbot@chromium.org, Feb 21 2017

Labels: -Needs-Feedback Needs-Review
Thank you for providing more feedback. Adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cleaning up "Needs-Review" label as we are not using this label for triage. Ref  bug 684919 
Labels: -Needs-Review

Comment 21 by rtoy@chromium.org, Apr 10 2017

Status: WontFix (was: Unconfirmed)
Closing (WontFix, working as intended). Per c#16 and the fact that Chromium by default doesn't include any proprietary codecs, this is working as intended.

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