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Issue 679155 link

Starred by 13 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Jan 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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On startup of Chrome Canary on Windows 10x64 it fails to Launch

Reported by dg...@tucowsinc.com, Jan 7 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce the problem:
1. update to the latest Canary
2. on relaunch the browser tab appears in the Taskbar
3. the Window itself never generates
4. the tab then disappears in the Taskbar

What is the expected behavior?
1. update to the latest Canary
2. on relaunch the browser window appears

What went wrong?
the Windbg attached file seems to be VERY similar to the one I posted here when this issue first occured a few months back:
https://bugs.chromium.org/p/chromium/issues/detail?id=654193

Crashed report ID: "client_id2":"495C9CAE-1CB0-49B3-B9C0-A9F79FD009BC"

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? Yes Can't tell but this is the file folder of the current one so I presume the one before this -> C:\Users\Dan\AppData\Local\Google\Chrome SxS\Application\57.0.2975.0

Chrome version: 57.0.2975.0  Channel: canary
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

I tried downloading a fresh Canary and after installation the "frame" of the browser appeared with no content and then window and Taskbar tab disappeared.
 
Canary Crash ID.txt
163 KB View Download
WinDbg.txt
4.6 KB View Download
After the latest update to chrome canary version 57.0.2975.0 today,canary will not open.All I see is the top bar then it closes.Checking task manager after this event I see two chrome.exe entries are running. Is anyone else having this problem? How will I update canary if I cannot run canary? I am on Windows 7 32bit and have no problems using the latest chrome version.


After delving a little deeper into this problem I found a file called "chrome.7z" Obviously it is a zip file with an option to extract. Anyone think this would solve the problem before I try it? The file is located at "C:\Users\XXX\AppData\Local\Google\Chrome SxS\Application\57.0.2975.0\Installer"
I don't want to screw my system up,so what do you guys think?


Comment 3 Deleted

Nice
I am having this issue too (Windfows 10 x64) since last updating Canary. I had the same issue some time ago (see https://bugs.chromium.org/p/chromium/issues/detail?id=654193).

@https://bugs.chromium.org/u/1355695261/
To update a misbehaving Canary installation, you need to use standard Chrome or any other browser except Canary, and download the latest available Canary version from http://www.google.com/intl/en/chrome/browser/canary.html

Mind you, the problem might or might not have been fixed…

Comment 6 by sca...@gmail.com, Jan 8 2017

Same issue.  Win 10 x64. Clicked a link and Canary opened but immediately closed. Retried several times.  I downloaded latest version again and still does it.  Using regular chrome browser to get online. 
Hi crockett

Looks like they messed with the heap shim again :(
As of this post the latest Canary still won't launch after install.

Comment 8 Deleted

Canary was crashing on one of 2 computers and a crashpad error on the other. Did a full uninstall on both and reinstalled 57.0.2976.0 on both (W10x64 Build 14986).
Canary is working fine on my laptop (reinstall cleared crashpad errors) but crashes immediately on my desktop. The differences are: laptop - 8gb RAM and is AMD processor 2.70 GHz and AMD graphics. The desktop that crashes is: 4 gb RAM and is Pentium dual-core 2.60 GHz with nVidia Geforce 210 graphics.

Errors from desktop:
[0108/114620.569:ERROR:process_info.cc(608)] range at 0xf05f254400000000, size 0x178 fully unreadable
[0108/114620.586:ERROR:process_info.cc(608)] range at 0xf05f256400000000, size 0x178 fully unreadable
[0108/114620.586:ERROR:process_info.cc(608)] range at 0x0, size 0x178 fully unreadable
I am having a similar problem on WIN 7 PRO 64 Bit for a couple of updates now. I have restored back to Version 57.0.2973.0 (Official Build) canary (64-bit) and that works OK. This issue seems very similar to a few past issues on "older" HW - in my case Intel I7 990-X on an X58 chipset. Refer to  Issue 666707  - I thiunk it may be a re-occurrence of this problem.
Happening on Windows 10 x64. I got a similar error message to Comment 9. Adding my debug.log file for clarification and further inspection.
debug.log
112 KB View Download
Hey Demented

Looking forwards I suppose I have to start backing up my previous versions in case the current update fails :(
DG...

I have been nailed at least twice in the past with this issue with my "older" (but fast) HW. So as soon as I cannot restart after an update I immediately recover the "Application" sub-directory under the SXS Canary directory from my last - previous 1:00 AM backup - and then make a copy "Application Working". Saves a lot of frustration :).
Hi Demented

Awesome - thanks so much for that :thumbs-up:

Comment 15 by no...@theliel.es, Jan 10 2017

Same here, W10 x64 and 57.0.2976.0. 
Same problem

Hi no...

Yes 57.0.2976.0 also fails for me.
Same here, Canary closes within a second of opening. Two chrome.exe processes are orphaned and keep running for about a minute longer before being cleaned up. Chrome Beta still works ok.

Win10 Pro x64 with Canary 57.0.2975.0 and .1 and 57.0.2976.0.

My CPU info:
Intel i7 930
on a X58a chipset
with Nvidia GTX 570

I don't have any backup of a previous version like @Demented did, I only did the User Data folders :-(. Without that is there any way to get back to an earlier Canary build?

Comment 19 by ajha@chromium.org, Jan 10 2017

Components: Internals>Installer
Labels: Needs-Bisect Needs-Triage-M57

Comment 20 by ajha@chromium.org, Jan 10 2017

 Issue 679146  has been merged into this issue.

Comment 21 by 0821...@gmail.com, Jan 10 2017

Same thing happen on my 32bit Win10 laptop and 64bit Win10 laptop. both are on 57.0.2975.0

Comment 22 by wgha...@gmail.com, Jan 10 2017

Seems to have been corrected with 57.0.2976.3 canary SyzyASan
Hey wgha
Thats a Roger Houston - we have launch ;)
Problem solved with Version 57.0.2976.5 canary (64-bit). Available from http://www.google.com/intl/en/chrome/browser/canary.html

Comment 25 by grt@chromium.org, Jan 10 2017

Cc: sebmarchand@chromium.org
Status: WontFix (was: Unconfirmed)
I think this has been resolved. Anyone who's still having trouble, please update to the latest canary.
Yes, resolved in 'Version 57.0.2976.5 (Official Build) canary (64-bit)'
Thanks all at chromium.org!

Validated, returned to work, grateful
Just updated sucessfully to Version 57.0.2978.0 (Official Build) canary (64-bit). All is joy now. Win 7 64 Bit PRO (I7 990-X on X58 chipset).

Thanks.

Comment 29 by grt@chromium.org, Jan 11 2017

Thanks for confirming. Carry on! :-)

Comment 30 by lcape...@gmail.com, Jan 11 2017

57.0.2798.0 still won't open for me, starts to load, 4-5 secs., browser closes  . . tried incognito mode, no extensions, same issue. win 7 home 64 bit.

V55 works fine. 

Comment 31 by lcape...@gmail.com, Jan 11 2017

don't know if these file will help: see attached crash pad DMP files
1bae9a8f-5a31-416a-9b60-3eda9cc04d76.dmp
5.4 MB Download
1ccd407d-6008-490a-94ab-c838437e74e2.dmp
5.3 MB Download

Comment 32 by grt@chromium.org, Jan 19 2017

Thank you for those. They are both issue 679657, which has been fixed for a few days. If your canary hasn't auto-updated, please re-install from https://www.google.com/chrome/browser/canary.html?platform=win64 (no need to uninstall first).

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