New issue
Advanced search Search tips

Issue 678928 link

Starred by 2 users
Status: WontFix
Owner:
borisv@chromium.org
Closed: Jan 2017
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug-Regression



Sign in to add a comment

Error 12 - Chrome updates haven't been working for months, if not longer

Reported by clifford...@gmail.com, Jan 6 2017 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.98 Safari/537.36

Steps to reproduce the problem:
I don't know if it's been summer 2015 (that's a long time ago), but I know my issue has been at least months...

I'm currently on OS X Sierra 10.12.2 and Chrome 54.0.2840.98 after doing a Time Machine backup and a manual re-install of Chrome several months back.

I installed https://www.google.com/dl/release2/5b/auto/GoogleSoftwareUpdate-1.2.6.1370.dmg and ejected the virtual disk after completing the install.

I didn't find anything in Applications but I visited chrome://help/ and got the same error 12 and same error message:

2017-01-05 09:50:22.865 GoogleSoftwareUpdateAgent[2773/0x700001aaa000] [lvl=3] -[KSAgentApp(KeystoneThread) runKeystonesInThreadWithArg:] Failed to connect to system update engine from the system agent.
2017-01-05 09:50:22.867 GoogleSoftwareUpdateAgent[2773/0x700001aaa000] [lvl=3] -[KSUpdateEngine updateProductID:] KSUpdateEngine no ticket to update for the specified product ID. (productID: com.google.Chrome) [com.google.UpdateEngine.CoreErrorDomain:3003]

I'll try closing Chrome and possibly restarting my iMac and report back...

Neither restarting Chrome nor restarting iMac did the trick.

FYI: I understand I have error 12 and not error 11, but I got here from https://productforums.google.com/forum/#!topic/chrome/kE6kmXOgfjU

The issue's been persisting for so many months that I thought I'd give this a try.

:(

What is the expected behavior?

What went wrong?
Cannot update

Did this work before? Yes Unknown

Chrome version: 54.0.2840.98  Channel: n/a
OS Version: OS X 10.12.2
Flash Version: Shockwave Flash 24.0 r0

From https://bugs.chromium.org/p/chromium/issues/detail?id=520135#c215

Comment 1 by borisv@chromium.org, Jan 6 2017 

Thank you for filing this bug, Clifford. In general, this issue happens when the updater is not properly installed. E.g. maybe the machine was restored after it was installed, but the restoring didn't update all files. Let us try this:
1. Install super-fresh (still under test) version of the updater: https://www.google.com/dl/release2/5b/auto/GoogleSoftwareUpdate-1.2.7.38.dmg
Please download the DMG and open it, then open the application inside, going through the dialogs until you get to "Installation was successful." message.
2. Restart Chrome. Chrome may show a message that "Chrome" cannot update itself. If it does, please press the button to fix it.
3. Chrome will most likely start updating itself in the background. Wait for a few minutes and then go to chrome://help - hopefully at this point everything should work fine.

If you still see errors, please report them back in this bug.

Comment 2 by borisv@chromium.org, Jan 6 2017

Owner: borisv@chromium.org

Comment 3 by borisv@chromium.org, Jan 11 2017 

Clifford, have you got chance to try the suggestion above?

Comment 4 by clifford...@gmail.com, Jan 11 2017 

Hey, great, thanks!

Version 55.0.2883.95 (64-bit)

Google Chrome is up to date.

I’m so appreciative!!!
ᐧ

Comment 5 by borisv@chromium.org, Jan 12 2017 

Thank you, Clifford. Hopefully, your follow ups will help other who get into this situation and if we see more cases, we may add a help page.

Comment 6 by borisv@chromium.org, Jan 12 2017

Status: WontFix (was: Unconfirmed)
I am resolving as "won't fix", as the issue seem to arose either from incomplete machine restore or older updater installed - the new one seem to work.
►

Sign in to add a comment