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Issue 676893 link

Starred by 2 users
Status: Archived
Owner: ----
Closed: Jan 2017
Components:
EstimatedDays: ----
NextAction: 2017-01-10
OS: Windows
Pri: 2
Type: Bug-Regression



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Chrome prints blank pages when black and white is selected

Reported by jacquesc...@gmail.com, Dec 24 2016 
UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce the problem:
1. From Gmail select a mail and click on print icon
2. Select color -> black and white
3. Click on print

What is the expected behavior?
Expecting a black and white print of the page

What went wrong?
A white page is quickly printed.
Print a colored page if color is selected on point 2

Did this work before? Yes unknown

Chrome version: 55.0.2883.87  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

Comment 1 by jmukthavaram@chromium.org, Dec 26 2016

Cc: jmukthavaram@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Windows 10 with chrome stable version#55.0.2883.87 as per the steps mentioned in comment#0.

A black & white page from mail (colored page) printed successfully.

Please check the issue with clean profile & let us know your observations.

Thank you.

Comment 2 by jacquesc...@gmail.com, Dec 26 2016 

Same thing with new windows 10 user and clean chrome profile.
Maybe the problem is specific to the HP DeskJet 815C ?

Thank You

Comment 3 by jmukthavaram@chromium.org, Dec 27 2016

Cc: -jmukthavaram@chromium.org
Labels: -Needs-Feedback TE-Hardware-Dependency TE-NeedsTriageFromMTV
Tested this issue with the available printer at Chrome-hyd team.Can anyone from MTV team please look into this issue.

Thank you.

Comment 4 by schenney@chromium.org, Dec 27 2016

Components: Internals>Printing
Labels: Needs-Feedback
NextAction: 2017-01-10
I presume other content from other applications prints correctly. Is that true? Does other web content print correctly? Does the gmail content from Firefox or other browsers print correctly?

Just trying to narrow down the exact nature of the problem.
Project Member

Comment 5 by sheriffbot@chromium.org, Jan 27 2017

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from reporter "jacqueschevassus@gmail.com", so archiving this. Please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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