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Issue 675340 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: 2017-01-30
OS: Mac
Pri: 2
Type: Bug



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Chrome 55.0.2883.95 on OS X shows random chunks of data in all pages and can't see nothing coherent

Reported by javier.j...@gmail.com, Dec 17 2016

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.3.12 (KHTML, like Gecko) Version/10.0.2 Safari/602.3.12

Example URL:
ALL, including private browsing mode

Steps to reproduce the problem:
1. Open the browser
2. go to any URL
3. Can't see nothing coherent

What is the expected behavior?
Pages should show coherent data

What went wrong?
I don't know.

Yesterday it worked fine, but today it doesn't work... 

I don't know if Chorme was automatically updated in background.

Does it occur on multiple sites: Yes

Is it a problem with a plugin? No 

Did this work before? N/A 

Does this work in other browsers? Yes

Chrome version: 55,0,2883,95 (64-bit)  Channel: stable
OS Version: OS X 10.10.5
Flash Version: 

I am actually opening this issue with Safari :(
 
chrome_render_error.png
183 KB View Download

Comment 1 by tkent@chromium.org, Dec 18 2016

Components: -Blink Internals>GPU

Comment 2 by ajha@chromium.org, Dec 19 2016

Labels: M-55
Components: Blink>Compositing
Cc: brajkumar@chromium.org
Labels: Needs-Feedback
Unable to reproduce this issue on MacBook-Air 10.12 using chrome latest stable M55-55.0.2883.95. Observed no rendering issues while opening webpages.

javier@ - Are you able to reproduce this issue on incognito mode as well? Could you please confirm is this issue is seen specific to MacBook-Air or MacBook-Pro? Could you please attach your chrome://gpu details for further assistance.

Thanks!
Hello again,

I uninstalled Chrome from my computer and downloaded again the .dmg file.

After install it again, seems it worked for a short period of time (about 5 or 10 minutes) but it failed again in rendering any page.

I can confirm you the issue reproduces it in incognito mode too (I attach you a screen capture).

I only can provide you results of chrome://gpu output in a .txt attached because I can't view the page results but I've discover that I can copy-all and paste it in text mode.

I've installed recently Firefox and it works well as Safari does too... the issue is only with Chrome.

My computer is not Apple, it's a Hackintosh but it worked all well in last 2 years!
My graphic card is a GeForce GT 230 with 1,5Gb VRAM and pass all tests well (attach screen capture)

I hope you can repair this issue soon.
Thanks for your efforts.
Graphics Feature Status.txt
5.3 KB View Download
chrome_render_issue_in_incognito_mode.png
139 KB View Download
Video_Memory_Display_Tests_Passed.png
247 KB View Download
Project Member

Comment 6 by sheriffbot@chromium.org, Dec 30 2016

Labels: -Needs-Feedback Needs-Review
Owner: brajkumar@chromium.org
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: ekaramad@chromium.org
Components: -Blink>Compositing
Labels: -Needs-Review Needs-Feedback
NextAction: 2017-01-30
Chrome updated to your version probably the first time you restarted the browser after Dec 13. You reported on Dec 17, so the problem may have kicked in with a browser update. The problem may also have started due to a software or hardware failure on your machine, and we appreciate you testing the GPU.

Do you have another computer to try it on? Does the Chrome Canary version have the same issues?

The only potentially meaningful change between 55.0.2883.87 and 55.0.2883.95 is this: https://chromium.googlesource.com/chromium/src/+/ce6d9b1629e62797a0ca87710a57dfeead28a84d
Owner: ----
javier@ - Still are you able to reproduce this issue on chrome latest stable M55-55.0.2883.87? 
If yes, could you please follow the suggestions provided in comment #7 and update this bug with your latest behavior.

Thanks!
Hi brajkumar@
sorry for taking time to respond you, but I've been busy in this christmas...

Sorry again, but I don't have any other Mac and I don't know where can I download any older version of Google Chrome for OS X like M55-55.0.2883.87 that you suggest me... ¿is there any official site for doing this?

However, I've searched a little and I've found this site with some older versions ready for downloading...
http://www.slimjet.com/chrome/google-chrome-old-version.php

I can give you now a little more info with my recent tests:

- I've just completely uninstalled the latest version 55.0.2883.95 with Clean-My-Mac-2 (all files, configuration .plist included)

- I've downloaded and installed the oldest version 48.0.2564.109 existing in this site. After first run, all worked fine and I could see all data in every page correctly, even after resizing the window.

- Next, I've updated Chrome to latest version (automatic update) and restarted the app... initially everything seemed work fine too... until I've resized the window and chunks appeared again!!!!

- I've repeated all sequence again one more time with identical results...

- Finally, with latest version installed again, I've run Clean-My-Mac-2 to clean and reset ONLY Chrome's configuration files... and ta-chan!!! Now all works fine, I don't see chunks and I can resize Chrome's window...

My only conclusion to all this, is that updating Chrome, corrupts some configuration o profiling file of my previous installed version...

I don't know if tomorrow it will work fine or not, but until now this is all I can tell you after this latest tests...

I hope this can help you.
Cc: ccameron@chromium.org
Bad news, guys...
It has broken again!

After that, I've reset Chrome settings with Clean-My-Mac-2 again, but didn't work this time.

I've fully uninstalled and installed again version 48.0.2564.109 and all works fine again... until next automatic update I suppose...

I've just installed the new Opera Neon Browser that uses Chromium core engine too and all works fine...

It's a bit frustrating, because I can't avoid automatic updates in Chrome!
Project Member

Comment 12 by sheriffbot@chromium.org, Jan 23 2017

Labels: -Needs-Feedback Needs-Review
Owner: schenney@chromium.org
Thank you for providing more feedback. Adding requester "schenney@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review
Owner: ----
Status: Untriaged (was: Unconfirmed)
From comment #9 sounds like it's configuration files being corrupted. Does someone on this bug know what components to add for that?
Labels: Needs-Feedback
Could you please attach a copy of the output from "chrome://gpu"?

Also, could you please try disabling "GPU Rasterization" in "chrome://flags/" and let us know if that makes a difference?

Thanks!
Hello again,
I attach you output of gpu after changing this flag, but I don't know if it works or not because I have version 48.0 installed now and seems automatic update don't ends after 30 minutes active...

If it ends, I let you know if it works or not.
Thank you again.
chrome_gpu_after_flag_change.txt
6.7 KB View Download
Labels: -Needs-Feedback
Status: WontFix (was: Untriaged)
I don't think we support hardware acceleration on non-standard Mac hardware. Try disabling acceleration by going to
about:settings -> advanced -> "Use hardware acceleration when available"

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