This could also be a Google Sheets issue. From a quick inspection in devtools of the Google Sheets page, it looks like the thing that wasn't loading properly is a <canvas>, so tentatively tagging this Blink>Canvas. The screenshot also shows Google Sheets saying "Working..." at the top, so perhaps it just wasn't finished loading properly? Does this happen every time you refresh the page?

It happens all the time. The working message does go away, I just happened to take a screenshot at that moment. When the message goes away, the worksheet is still not rendered.

When you say "previous to Chrome 55" Do you mean that the problem only happens on versions of Chrome older than 55, and that the issue is fixed in newer versions?

I believe this started with Chrome 55 as I never experienced this before. I also noticed that if I clear the cache and restart Chrome, I can see and use the spreadsheet as normal, but the problem comes back eventually. In short, this started with Chrome 55 and it appears to be cache related, from the user's perspective.

Yup, I just verified this. I cleaned the cache, restarted Chrome and the sheet worked. I then closed the tab and opened the sheet in a new tab. From the attachment you can see the sheet is unusable, as it is not rendered.

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I didn't try cache clearing, but disabling hardware acceleration in Chrome settings fixed it on OS X.

Just chiming in, I've experienced this issue too in Chrome 55 and 56, on all my spreadsheets — but it's probably important to note that this only occurs for me on 10.11.x or lower. My 10.12.x machine does not experience this issue on any spreadsheets. I also can't reproduce the issue on other browsers on any OS X version I've tried (10.10.x – 10.12.x).

Like commenter #7, I can work around the issue by disabling hardware.

This sounds graphics related as it's hardware dependent and fixed by disabling hardware, changing components.

Argh, wrong component. Not sure what the right one is though.

This is only seen on Mac, right? A driver bug?

Could those seeing it on Mac please provide information from "About this Mac"?

I've never looked on Windows or Linux, but seeing as this doesn't even occur on every version of OS X, I doubt it's an issue there.

I did misspeak earlier: I have not tested this on OS X 10.10.x; don't have a machine with that version.

However, I can confirm I do NOT see the issue in a fully-updated Chrome 56 on 10.9.5, nor 10.12.x as mentioned above.

The only machine where I see the issue is on El Capitan, 10.11.6.

It's a 2.93 GHz Intel Core 2 Duo, and the graphics card is the NVIDIA GeForce GT 120 256 MB.

Need more details?

rob.lifford@, are you able to paste the contents of "about:gpu" from the machine that shows the issue? Thanks!

Google Sheets uses a canvas to draw, so I'm guessing this is a Canvas2D issue - junov@, do you have any ideas on this?

I think it's an issue with hardware acceleration. My Mac is very old and
this only occurs with hardware acceleration enabled, from what I can tell.
I read this somewhere else and it appears that's the case.

Getting same problem on multiple sheets for me for about the last 10 days.

I'm on a brand new MacBook Pro (13-inch, Late 2016, Four Thunderbolt 3 Ports) running 10.12.4 Beta (16E154a). I believe I had same problem previous to latest MacOS Beta update as well.

My about:gpu is pasted below:
-------------------------------------------------------------
Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Native GpuMemoryBuffers: Hardware accelerated
Rasterization: Software only, hardware acceleration unavailable
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Unavailable
Driver Bug Workarounds
adjust_src_dst_region_for_blitframebuffer
decode_encode_srgb_for_generatemipmap
disable_framebuffer_cmaa
disable_multimonitor_multisampling
get_frag_data_info_bug
needs_offscreen_buffer_workaround
pack_parameters_workaround_with_pack_buffer
regenerate_struct_names
remove_invariant_and_centroid_for_essl3
reset_base_mipmap_level_before_texstorage
scalarize_vec_and_mat_constructor_args
set_zero_level_before_generating_mipmap
unfold_short_circuit_as_ternary_operation
unpack_alignment_workaround_with_unpack_buffer
unpack_overlapping_rows_separately_unpack_buffer
use_intermediary_for_copy_texture_image
use_shadowed_tex_level_params
use_unused_standard_shared_blocks
Problems Detected
Some GPUs on Mac can perform poorly with GPU rasterization. Disable all known NVidia GPUs other than the Geforce 6xx and 7xx series, which have been tested.: 613272, 614468
Disabled Features: gpu_rasterization
Don't allow ES3 on Mac core profile < 4.1: 295792
Disabled Features: webgl2
Work around a bug in offscreen buffers on NVIDIA GPUs on Macs: 89557
Applied Workarounds: needs_offscreen_buffer_workaround
Multisampling is buggy on OSX when multiple monitors are connected: 237931
Applied Workarounds: disable_multimonitor_multisampling
Unfold short circuit on Mac OS X: 307751
Applied Workarounds: unfold_short_circuit_as_ternary_operation
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Mac drivers handle struct scopes incorrectly: 403957
Applied Workarounds: regenerate_struct_names
glGenerateMipmap fails if the zero texture level is not set on some Mac drivers: 560499
Applied Workarounds: set_zero_level_before_generating_mipmap
Pack parameters work incorrectly with pack buffer bound: 563714
Applied Workarounds: pack_parameters_workaround_with_pack_buffer
Alignment works incorrectly with unpack buffer bound: 563714
Applied Workarounds: unpack_alignment_workaround_with_unpack_buffer
copyTexImage2D fails when reading from IOSurface on multiple GPU types.: 581777
Applied Workarounds: use_intermediary_for_copy_texture_image
Unpacking overlapping rows from unpack buffers is unstable on NVIDIA GL driver: 596774
Applied Workarounds: unpack_overlapping_rows_separately_unpack_buffer
Mac Drivers store texture level parameters on int16_t that overflow: 610153
Applied Workarounds: use_shadowed_tex_level_params
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
glGetFragData{Location|Index} works incorrectly on Max: 638340
Applied Workarounds: get_frag_data_info_bug
glTexStorage* are buggy when base mipmap level is not 0: 640506
Applied Workarounds: reset_base_mipmap_level_before_texstorage
Decode and encode before generateMipmap for srgb format textures on macosx: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Insert statements to reference all members in unused std140/shared blocks on Mac: 618464
Applied Workarounds: use_unused_standard_shared_blocks
adjust src/dst region if blitting pixels outside read framebuffer on Mac: 644740
Applied Workarounds: adjust_src_dst_region_for_blitframebuffer
Mac driver GL 4.1 requires invariant and centroid to match between shaders: 639760, 641129
Applied Workarounds: remove_invariant_and_centroid_for_essl3
Raster is using a single thread.
Disabled Features: multiple_raster_threads
Version Information
Data exported	2/15/2017, 11:52:27 PM
Chrome version	Chrome/56.0.2924.87
Operating system	Mac OS X 10.11.6
Software rendering list version	12.06
Driver bug list version	9.24
ANGLE commit id	a4aaa2de57dc
2D graphics backend	Skia/56 bf2d9e02d58ea01f1c239f7e2fc024cba140ccb1
Command Line Args	Chrome.app/Contents/MacOS/Google Chrome --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	8
In-process GPU	false
Sandboxed	true
GPU0	VENDOR = 0x10de, DEVICE= 0x0655 *ACTIVE*
Optimus	false
AMD switchable	false
Driver vendor	
Driver version	10.0.51 310.90.10.05b12
Driver date	
Pixel shader version	3.30
Vertex shader version	3.30
Max. MSAA samples	8
Machine model name	iMac
Machine model version	9.1
GL_VENDOR	NVIDIA Corporation
GL_RENDERER	NVIDIA GeForce GT 120 OpenGL Engine
GL_VERSION	3.3 NVIDIA-10.0.51 310.90.10.05b12
GL_EXTENSIONS	GL_ARB_blend_func_extended GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
Disabled Extensions	
Window system binding vendor	
Window system binding version	
Window system binding extensions	
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	Zero-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	GPU_READ, SCANOUT
BGRA_8888	GPU_READ, SCANOUT, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
YVU_420	Software only
YUV_420_BIPLANAR	GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
UYVY_422	GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
Log Messages
[2351:775:0214/002325.959407:ERROR:latency_info.cc(163)] : GpuCommandBufferStub::OnAsyncFlush, LatencyInfo vector size 122 is too big.
[2351:775:0214/190903.364810:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 1
[2351:775:0214/192410.913692:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 1
-------------------------------------------------------------

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junov@, can you take a look?

I am in a remote office and I don't have access to a machine that can repro this.

Test engineers: Would be useful to get a narrow bisect.

There is a recently added Mac-specific code path for GPU-accelerated 2D canvas. Without more info, I think that is the most likely cause of the regression.  Assigning to erikchen for further investigation.

Unable to reproduce the issue on MacOS Sierra MacBook pro(Retina)-10.12.2 and MacBook Air-10.12.2 , Windows-7 and linux-14.04 using chrome version 55.0.2883.95 ,stable version-56.0.2924.87 and canary 58.0.3026.0 with the steps mentioned in comment#0.

Thanks.

Thanks for the discussion about the issue. I've had ongoing problems with this one since January. Resetting Chrome has sometimes provided temporary relief, but even that stopped working, so I have now disabled hardware acceleration. So far Google Sheets seems slower, but it is rendering the data.

Like some other commenters here, I am working on an older Mac:

OS X El Capitan: Version 10.11.6
Chrome: Version 56.0.2924.87 (64-bit)
MacBook Pro (15-inch, Late 2008)
Processor: 2.66 GHz Intel Core 2 Duo
Memory: 8 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 9600M GT 512 MB

This is still an issue. I am able to replicate this very in both Sierra and El Capitan. One using a MBPr15 2015 w/ AMD and the other Mac Pro 2009 w/ Nvidia. 

* OS: Darwin xxxxxxxxxxx 15.6.0 Darwin Kernel Version 15.6.0: Mon Jan  9 23:07:29 PST 2017; root:xnu-3248.60.11.2.1~1/RELEASE_X86_64 x86_64

* Chrome Version: 57.0.2987.110 (64-bit)

* No custom ://flags set.

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I have the same issue.  Someone else suggested to turn on hardware acceleration in Chrome, so I went and checked to see that setting already enabled.  When I disabled it, it actually fixed the problem.  It does seem to behave like an out of memory problem as it's only on spreadsheets with our logo and big charts and lots of sheets, etc.  

Could you please provide the sample spread sheet on which you are facing the issue to triage further from TE end.

 
Thanks.

There is no valid updates happened in the last few months, closing the issue. Feel free to reopen if needed.

Same problem. Disabling hw acceleration seems to solve the issue but sheets refresh slower.

I had this problem for months. I finally stumbled on unchecking the hardware acceleration box. That fixed it for me.

thank goodness. I was going crazy using a different browser when I needed to look at a Google Sheet!

I had this problem since last Chrome update, last week. See attached file.

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Same here. Problem occurred since last update. Disabling Hardware acceleration doesn't work... In Safari it works without problems.