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Starred by 3 users

Issue metadata

Status: Duplicate
Merged: issue 674395
Owner: ----
Closed: Dec 2016
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: ----
Type: ----



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Cloud print driver: not converting to PDF

Reported by ca...@wepaythemax.com, Dec 15 2016

Issue description

Chrome Version       : Version 55.0.2883.87 m
URLs (if applicable) :
Other browsers tested:  CHROME


What steps will reproduce the problem?
(1)Choose Google Cloud Printer Driver when printing from within a 3rd party application
(2)Chrome will blink and pop up to select your Printer
(3) Choose a remote printer (not local)

What is the expected result?

create the job and adds it successfully so that the Print Job is added. Then the printer will print the job.


What happens instead?

error: COULD NOT CONVERT TO PDF


Please provide any additional information below. Attach a screenshot if
possible.


This has been working fine for the past 6 months and the error "COULD NOT CONVERT TO PDF" is occurring for printers at remote sites. However, we are able to convert the PDF on a printer at a local location successfully.  Please see attached screenshots.




 
Remote_Miami_LexmarkXM3150.png
65.0 KB View Download
Remote_Melbourne_LexmarkXM3150.png
75.7 KB View Download
Remote_Stuart_HPLaserJet.png
78.2 KB View Download
Local_is_sucessful_WestPalmBeach_Lexmark654de.png
77.2 KB View Download
Remote_Margate_LexmarkX654de.png
52.8 KB View Download
Mergedinto: 674395
Status: Duplicate (was: Unconfirmed)

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