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Issue 674453 link

Starred by 3 users

Issue metadata

Status: WontFix
Owner:
Closed: Dec 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows , Mac
Pri: 2
Type: Bug



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Unable to sign in to chrome with enterprise managed bookmark credentials.

Reported by vku...@etouch.net, Dec 15 2016

Issue description

Chrome Version:57.0.2952.0 (Official Build)199daadb512fd39c2c8c3e56f536acb7eb941fb4-refs/heads/master@{#438707} (32/64-bit) 
OS:Windows(7,8,8.1,10),Linux (14.04 LTS),Mac OS X(10.11.6, 10.12.1)

What steps will reproduce the problem?
(1)Launch chrome and click on avatar icon > click on sign into chrome button.
(2)Login with "Enterprise managed bookmark" credentials (user id: bookmarks@managedchrome.com)
(3)Observe the page after clicking on next button.

Actual: Unable to sign in to chrome with enterprise managed bookmark credentials 

Expected: Should be able to sign in to chrome with enterprise managed bookmark credentials.

Note:
Issue is seen in 'M50','M40' series builds i.e after entering email id field it doesn't ask for password instead navigates to google.com

This is a Non-regression issue seen from 'M30' series i.e. 30.0.1549.1




 
Actual_Enterprise.mp4
465 KB View Download
Owner: atwilson@chromium.org
Labels: Restrict-View-Google
adding Restrict-view label, please change if not required.
Cc: blumberg@chromium.org ew...@chromium.org
Owner: pastarmovj@chromium.org
It's likely one of two things:

1) We've managed to break enterprise signin to Chrome through some Gaia-side change.
2) bookmarks@managedchrome.com has some weird SAML config setup for its OU (shouldn't be possible, since I don't think you can setup SAML signin for just a portion of your domain)

I'm traveling with a chromebook today so can't easily test this myself - Julian, do you have cycles to try this out (I don't have the credentials for bookmarks@managedchrome.com, but you can probably just put your own managedchrome.com acct in the same OU).
Hmmm, this looks an awful lot like https://bugs.chromium.org/p/chromium/issues/detail?id=673725, but that doesn't jibe with the bug reporter's claim that this was happening all the way back to M30.
Labels: -Restrict-View-Google
I am not sure I will have much time to check it out this week. But at least there are a few things that will help us investigate this.

Can you please restart chrome with --enable-logging and send us the log file chrome_debug.log generated next to the chrome executable or in the chrome profile in case of system installation.

Another way to investiage what happens is through chrome://net-internals please follow the instructions on https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details for that. It captures all the network trafic.

Lastly I see that the Chrome icon is an yellow exclamation mark. Is this due to an old Chrome version or is it covering some other error message?

For now I don't see a reason to restrict this bug. I will make it public as it is not a security issue.

Comment 6 by ew...@chromium.org, Dec 15 2016

Cc: rogerta@chromium.org anthonyvd@chromium.org msarda@chromium.org
Adding some desktop Chrome signin folks
Cc: -rogerta@chromium.org pastarmovj@chromium.org
Owner: rogerta@chromium.org
Roger would you have some time to look into this please?

I am knee-deep in GCP and roaming profiles fun until XMas.

Comment 8 by msarda@chromium.org, Dec 16 2016

I do not know this piece of code as well as Roger, but I'll take a look and see if I can reproduce this.

Comment 9 by msarda@chromium.org, Dec 16 2016

I have an even more weird behavior here. On the chrome://chrome-signin tab I enter the username "bookmarks@managedchrome.com" and then I get redirected to www.google.com (see attached screenshot). Note that I see this behavior both on M54 stable and on ToT.
What is even worse, is that the URL in the bar is chrome://chrome-signin. Doing a Google search from this page keeps the same chrome://chrome-signin URL.

However, I cannot reproduce this issue with a @google.com account.

signin_enterprise_broken.PNG
39.1 KB View Download
I checked again and I see the same behavior when signing in for gmail. I expect there is a problem on the server-side for these accounts. I'll follow-up with the concerned team.
Status: ExternalDependency (was: Assigned)
Internal bug b/33687102
Status: WontFix (was: ExternalDependency)
somebody has messed up the SSO settings for this domain. I cleared the broken settings it should be all good now. Sorry for the confusion and involving people from so many teams for something that should have been caught early. 

WontFix-ing as there is nothing to be fixed in Chrome.

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