Issue metadata
Sign in to add a comment
|
Open Link in New Tab constantly creates "Aw, Snap" crashes on Mac
Reported by
zhangk...@gmail.com,
Dec 13 2016
|
||||||||||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36 Steps to reproduce the problem: 1. Search for something on Google 2. Right-click a link and open it in new tab 3. The Aw, Snap page appears Open New Tab(chrome://newtab) , History(chrome://history) , Settings(chrome://settings) and other chrome urls creates the same Aw,Snap page sometimes What is the expected behavior? What went wrong? Opening links in New Tab will display the "Aw, Snap" page, and afterwards opening a new tab will also get the same crash. This sometimes happens together when inputing an URL and hit ENTER, but the browser doesn't respond. Pressing reload button simply clears the URL Bar. I'll have to hit Enter for 3-5 times before the webpage loads, and after it loads, when I click on the link and open in New Tab, I encounter the aforementioned issue. Crashed report ID: How much crashed? Just one tab Is it a problem with a plugin? No Did this work before? Yes 54.x Chrome version: 55.0.2883.87 Channel: stable OS Version: OS X 10.12.1 Flash Version: Shockwave Flash 24.0 r0 I didn't install any plugin.
,
Dec 13 2016
Can you please attach the report id from chrome://crashes ? Thanks.
,
Dec 14 2016
,
Dec 16 2016
,
Dec 26 2016
No crashes was detected in chrome://crashes A ton of other Mac users are also affected by the same issue! https://productforums.google.com/forum/#!topicsearchin/chrome/Aw$20Snap$20mac%7Csort:date
,
Jan 2 2017
Thank you for providing more feedback. Adding requester "karandeepb@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Jan 3 2017
+mark for bpoop issues -- is there a way that the renderer could crash at some early point, where we can't get a crash report?
,
Jan 3 2017
Negative. Not on Mac, anyway.
,
Jan 4 2017
We're seeing this pretty widespread on osx 10.11.5. Nothing in chrome://crashes. happy to help troubleshoot if we can provide any information.
,
Jan 4 2017
Can you check ~/Library/Application Support/Google/Chrome/Crashpad/completed and attach any .dmp files from when this occurs?
,
Jan 4 2017
@rsesek - we have a few dozen users reporting the issue. I suspect it's many more users, and they're just working around it. So far, the machines in question the crashpad/completed folder is empty.
,
Jan 4 2017
Anything in ~/Library/Logs/DiagnosticReports for Google Chrome, Google Chrome Helper, or crashpad_handler, at around the times of the Aw, Snaps?
,
Jan 4 2017
nothing for google in DiagnosticReports - only thing dated today is related to com.apple.webkit
,
Jan 5 2017
just FYI I don't know if it's coincidence or just a temporary fix, but so far techs have found that doing the following has helped users -- 1. Have Chrome open and running 2. Export bookmarks 3. Go to the chrome menu and choose preferences 4. Scroll down to where it says people 5. Click on “Add person” this will create a person 2 profile 6. Then you can remove the person 1 profile because you will be on as person 2 7. Import bookmarks back in.
,
Jan 13 2017
FYI I encouraged our staff to start reporting the issue as it happens via help - report a problem and mentioning Issue 651989 per link below https://productforums.google.com/forum/#!topic/chromebook-central/e2MAzw-AgMs;context-place=topicsearchin/chromebook-central/aw$2C$20snap One of our PC users also reported it, but I haven't been able to reproduce.
,
Jan 13 2017
Thanks. If you can also check the root /Library/Logs/DiagnosticReports for anything interesting, that could help. There’s a chance that a breadcrumb may have wound up in there.
,
Jan 13 2017
,
Jan 25 2017
,
Jan 26 2017
I confirmed there's nothing Google/Chrome related in /Library/Logs/DiagnosticReports upgrading our mac users to v56 today
,
Mar 5 2017
[mac triage] |
|||||||||||||||||||
►
Sign in to add a comment |
|||||||||||||||||||
Comment 1 by zhangk...@gmail.com
, Dec 13 2016