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Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Dec 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android , Windows
Pri: 2
Type: Bug



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Various platforms receive "Bad response from the server" or Error notification

Reported by edandkat...@gmail.com, Dec 10 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.75 Safari/537.36

Steps to reproduce the problem:
All instances use the exact same cloud print registered printer.

Can successfully print a webpage from Windows 7 Chrome.

When attempting to print an uploaded file from https://www.google.com/cloudprint#jobs (accessed via Chrome on Windows 7) you receive a "Bad response from the server" message.

When trying to print from Gmail (Android 6.0.1 and Cloud Print 4.0, the Cloud Print Service is On) you receive an error notification "Printer error Gmail - <message subject>" and you are given the option to Cancel or Restart.  Restarting results in the same error notification.

I am hoping that this is the place to report such errors.  If not, could someone please point me to the correct one?

TIA

What is the expected behavior?
Content printed

What went wrong?
Content did not print.  Received error message or error notification depending upon the platform.

Did this work before? N/A 

Chrome version: 55.0.2883.75  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 23.0 r0

I initially reported this as a google-cloud-platform bug ( https://code.google.com/p/google-cloud-platform/issues/detail?id=176 )and was told that it should be reported here.
 

Comment 1 by ajha@chromium.org, Dec 12 2016

Components: Internals>Printing
Labels: M-55
Components: Services>CloudPrint
Labels: prestable-55.0.2883.75 OS-Android
Labels: M-55
Labels: Needs-Feedback
Rechecked this using chrome version 55.0.2883.75 and 55.0.2883.87 on Windows 10. Navigated to Above URL and Clicked on Print button, Added a file and selected a cloud printer. Gave the print and it it printed the text file.

@ edandkathyreeder: Request you to please try this again and let us know with your observations. Please let us know if I have missed out any steps here.

Thanks.!
Text file printed.  Win 7, same version of Chrome as yours.  Android & Gmail successfully printed.

Both reported problems now fixed!

Thanks!
Project Member

Comment 6 by sheriffbot@chromium.org, Dec 21 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: ranjitkan@chromium.org
Labels: -Needs-Review
Owner: ----
Status: WontFix (was: Unconfirmed)
Thanks for the update, closing the issue as per comment#5.!

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