Security Certificate / Privacy Error ERR_CERT_AUTHORITY_INVALID
Reported by
persepsi...@gmail.com,
Dec 7 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.75 Safari/537.36 Steps to reproduce the problem: 1. Go to any web address with the Symantec Symantec Class 3 Secure Server CA - G4 Security Certificate 2. 3. What is the expected behavior? Page to load What went wrong? Page does not load. Chrome displays a "Your connection is not private / ERR_CERT_AUTHORITY_INVALID" error. Did this work before? N/A Chrome version: 55.0.2883.75 Channel: stable OS Version: OS X 10.9.5 Flash Version: Shockwave Flash 23.0 r0
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Dec 8 2016
Per comment https://bugs.chromium.org/p/chromium/issues/detail?id=664177#c75, I believe the problem was your removal of the Symantec G5 root. This means not just Chrome is impacted, but other browser on the system too (is that correct?) To verify that the certificate is missing, open up Keychain: On the left select "System Roots"; then under "Categories" select "All Items". In the search box type G5. On a default setup Mac you should get a result for: VeriSign Class 3 Public Primary Certification Authority - G5 My expectation is that on your system there is nothing. If this is the case, the resolution is to add back G5 as a trusted certificate. I am not a Mac expert, but I believe the best approach is to restore /System/Library/Keychains/ from a backup. This is the safest approach, and doesn't require trusting me. If you don't have a backup, you can try adding the certificate to your keychain manually. I have attached the certificate to this bug thread, it should be sufficient to download and open it. That said, installing a root certificate is a very security sensitive action, so I wouldn't advise users to follow such instructions (of randomly downloading and installing a certificate). So consider the certificate a template for what to look for. But ideally you should obtain it from a verified source (if you have another computer you can copy it out of its keychain for instance). Hope that helps, Cheers
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Dec 8 2016
Here is the root certificate I believe you deleted, and are now missing.
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Dec 8 2016
Success! You, my friend, are both a genius and supremely appreciated. Glad I have jussst enough tech savvy to ask for help in the right place. Thank you. <3
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Dec 8 2016
Great, glad to hear it!
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Dec 8 2016
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Dec 13 2016
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Mar 16 2017
This bug has been closed for more than 14 weeks. Removing security view restrictions. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by awhalley@google.com
, Dec 8 2016