[Chell]Sound crackling / breaking on HP Chromebook 13 on GVC / FB messenger video calls |
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Issue descriptionThis happens for a user when the device is under severe stress. (20-30 windows in this case) Version 54.0.2840.101 (64-bit) Platform 8743.85.0 (Official Build) stable-channel chell Firmware Google_Chell.7820.158.0 16 GB RAM Here is the report: http://feedback/#/Report/18574983061 Not sure if this is an audio issue or caused by the stress.
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Dec 14 2016
Sure, will do.
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Dec 18
Many users related problems with sound only on HP chromebook 13 G1. The workaround is a wipe, but the problem always back. I'm using the same hardware to reproduce the error and now I'm facing the same issue. There's no sound coming from the laptop and if you plug the headphones a strange sound, like a modem connection, start. I still using the laptop, I can get all the logs that you need.
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Dec 18
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Dec 18
After reproducing, file feedback using Shift+Alt+i, and mention this bug id (672220) in the text box.
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Dec 18
Done
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Dec 18
feedback URL: https://listnr.corp.google.com/product/208/report/85854381947 11021.56.0 (Official Build) stable-channel chell 70.0.3538.76 Feedback URL: https://listnr.corp.google.com/product/208/report/85854381947 Few more questions: - are the headphones connected with 3.5mm audiojack? - does the noise stay when you unplug the headphones? - does it happens with different audiojack headphones? - how about USB headset? - is the chromebook under stress when starts this noise(like the initial comment). - when did this issue started?
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Dec 19
- are the headphones connected with 3.5mm audiojack? yes - does the noise stay when you unplug the headphones? no, the noise is only on headphones, if you unplug, on laptop built-in speakers there's no audio. - does it happens with different audiojack headphones? I have tested with a Bluetooth headphone and works fine. :-) - how about USB headset? Unfortunately I don't have one to test now, but I'll. - is the chromebook under stress when starts this noise(like the initial comment). No, I just using browser with some static pages. But a interesting thing is that I'm using Youtube.com to play the audio to test and video is not running smoothly. - when did this issue started? I can't got the trigger that started this issue, but everyday I tested the audio in the morning and the issue started around one week ago. |
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Comment 1 by dgreid@chromium.org
, Dec 14 2016