Chrome freezes when try to change the extension settings if the hardware acceleration is enabled
Reported by
oleksand...@gmail.com,
Dec 6 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.75 Safari/537.36 Steps to reproduce the problem: 1. Start the browser 2. Make sure the "Use hardware acceleration when available" is enabled 3. Go to Settings -> Extensions and try to remove the extension What is the expected behavior? Extension is successfully removed What went wrong? The Chrome browser is freezed WebStore page: Did this work before? N/A Chrome version: 55.0.2883.75 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 23.0 r0 CPU Type: Mobile DualCore Intel Core i3-380M, 2533 MHz (19 x 133) Motherboard Chipset: Intel Ibex Peak-M HM55, Intel Ironlake-M System Memory: 3893 MB (DDR3-1333 DDR3 SDRAM) Video Adapter: Intel(R) HD Graphics (1764088 KB)
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Dec 9 2016
Unable to reproduce this issue on Windows-10 using chrome latest stable #55.0.2883.75 by following steps mentioned in the original comment. Observed no issues in removing the extensions from chrome. oleksandr.syrotin@ Are you able to reproduce this issue consistently? Could you please confirm is the browser getting crashed while removing extensions or it just goes unresponsive? If crash is observed could you please provide sample crash ID's from chrome://crashes for further investigation. Thanks!
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Dec 9 2016
Hello Brajkumar, browser goes unresponsive, not crashed. This might be some driver or hardware depended issue. If so, what I need to attach or add some additional info? Regards, Oleksandr.
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Dec 9 2016
Could you please provide your gpu details from chrome://gpu, It will be helpful to know few hardware information. Thanks!
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Dec 11 2016
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Dec 14 2016
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Dec 21 2016
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jan 20 2017
Could any one from GPU team look in to this issue?
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Mar 13 2017
Cleaning up "Needs-Review" label as we are not using this label for triage. Ref bug 684919
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Mar 13 2017
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Mar 24 2017
Could you attach a cellphone video of this happening? That way we can see exactly the sequence of steps that we need to reproduce this. Thanks!
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Jun 26 2017
Closing due to lack of feedback over 31 days. Please re-open if issue still occurs and more information can be added. |
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Comment 1 by ranjitkan@chromium.org
, Dec 8 2016