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New version crashing on startup/installation
Reported by
harry.el...@gmail.com,
Dec 2 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 Steps to reproduce the problem: 1. Install 2. Start 3. Crash 4. Repeat three times - still crashes What is the expected behavior? The browser starts What went wrong? Here is the crash report: Problem Event Name: APPCRASH Application Name: chrome.exe Application Version: 55.0.2883.75 Application Timestamp: 583f4d64 Fault Module Name: chrome_elf.dll Fault Module Version: 55.0.2883.75 Fault Module Timestamp: 583f3644 Exception Code: c0000005 Exception Offset: 0000000000027d5c OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: d8f9 Additional Information 2: d8f9a73772ae5e57b8b813b4b4e958dd Additional Information 3: 5d1b Additional Information 4: 5d1b9d9d5d0c7db679464094e2a5e3af Crashed report ID: No. Chrome has been uninstalled How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? Yes Version previous to 12/1/16 update worked throughout the day. Chrome autoupdated and then crashed. Uninstalled, reinstalled three times, continued to crash each time Chrome version: 55.0.2883.75 Channel: n/a OS Version: 7 Home Premium Flash Version: Shockwave Flash 23.0 r0 My entire business is chrome-oriented. All of my work-tabs are saved in Google Dashboard. Need Chrome back ASAP. Previous version would be OK, but I cannot locate how to get that version back.
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Dec 2 2016
harry.elston@ if possible can you please provide the crash_id's which can be found at "chrome://crashes" to further debugg.
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Dec 2 2016
No. I cannot. Chrome crashes before it starts. chrome://crashes does not work in Firefox. CHROME WILL NOT EVEN START before it is crashed.
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Dec 2 2016
No, I cannot. Chrome crashes even before it starts with a big "Chrome has stopped working" immediately on install.
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Dec 2 2016
Sorry to ask so many checks if possible can you please try steps from our Help center article(Fix problems if Chrome won't open at all) which can be found here and let us know if that helps, I am trying to reproduce at my end but so far no luck :
https://support.google.com/chrome/answer/142063?hl=en&vid=0-209591623252-1476724903873
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Dec 2 2016
Thanks for trying to debug it with us, and sorry for the hassle. Normally, if you'd opted in to sharing crash data, it would be uploaded so I could investigate, but because it's crashing so early, it's not doing that in this case. I've attached a .reg file that will add a key to your registry. If you could try this: - Download and double click the attached .reg file (it'll add a key that makes Windows save a dump file) - Run chrome 55 again (it'll still crash) - Win+R and enter %LOCALAPPDATA%\CrashDumps Then there should be a .dmp file in that directory. If you could attach that .dmp file here or email it to scottmg@chromium.org, that would be very helpful. Thanks again.
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Dec 2 2016
Oh, shoot, sorry! You might have to first make that directory, if you open %LOCALAPPDATA% and then create a new folder there called "CrashDumps" (no space) and then try again? (This is why we try to automate this normally, very tedious to do manually!)
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Dec 2 2016
Please send me the complete path if you can Harry Sent from my mobile device.
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Dec 2 2016
Sorry, I'm not sure what you're asking. You mean the path to %LOCALAPPDATA%? It depends on your user name. For me it's "C:\Users\scott\AppData\Local" but the "scott" part depends on your Windows user name.
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Dec 2 2016
I'm away from the computer for the rest of the day. Will attend to this tomorrow. Harry Sent from my mobile device.
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Dec 2 2016
No problem, thanks for looking. One suspicion we have is anti-virus. You might want to try updating or temporarily disabling your anti-virus (Avast?).
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Dec 2 2016
I run Avast. I disabled it and still got the crash. I did not uninstall it, nor will I. I'll have to switch to Mozilla permanently if that is the case. Sent from my mobile device.
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Dec 2 2016
OK, thanks for confirm that, it's useful to know that switching it off temporarily didn't help.
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Dec 3 2016
Ok -back on it. So, I created the directory (shown in the screenshot), tried to open Chrome (failure), then Win+R+%LOCALAPPDATA% and received the same error (shown). I opened the Directory (shown) and it's empty. Next?
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Jun 21 2018
Sorry this issue hasn't gotten any attention in a while. Did you eventually resolve the issue?
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Jun 21 2018
I think it got resolved after a few updates from Chrome. Go ahead and close it out. I've been using Chrome for over a year now without any problems. Harry
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Jun 21 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 21 2018
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Comment 1 by harry.el...@gmail.com
, Dec 2 2016