New issue
Advanced search Search tips
Note: Color blocks (like █ or █) mean that a user may not be available. Tooltip shows the reason.

Issue 670543 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Jan 2017
Cc:
█ krajshree@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



Sign in to add a comment

Videos do not play, show still frame

Reported by bryanshe...@gmail.com, Dec 2 2016 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.98 Safari/537.36

Example URL:
Once triggered, reproduces on any web video

Steps to reproduce the problem:
I'm not sure what steps lead to the issue, but I have attached screenshots of the video that doesn't play and additional debugging information. 

What is the expected behavior?
Videos should play.

What went wrong?
Video doesn't play even when the video node is in playing state.

Two of the screenshots show debugging information of a Facebook video being stuck. One shows various playback related states of thev the video node and the other the media-internals information. I've also attached a screen recording of the Facebook video overlayed with additional debugging information. As can be seen the playhead of the video does not progress and the frame is still.

The problem is not specific to Facebook either, as can be seen on the screenshot of a YouTube video also attached. The video didn't play and was stuck.

To be clear, no videos that I've tried are playing for me currently.

I assume restarting the browser will fix the problem.

Did this work before? N/A 

Is it a problem with Flash or HTML5? HTML5

Does this work in other browsers? Yes

Chrome version: 54.0.2840.98  Channel: n/a
OS Version: OS X 10.12.1
Flash Version: Shockwave Flash 23.0 r0
2016-12-01 at 06.16.28 PM.png
81.0 KB View Download
2016-12-01 at 06.18.33 PM.png
183 KB View Download
2016-12-01 at 06.20.26 PM.png
1.2 MB View Download
fail_to_play.mov
2.6 MB Download

Comment 1 by ajha@chromium.org, Dec 5 2016

Labels: M-54

Comment 2 by krajshree@chromium.org, Dec 6 2016

Cc: krajshree@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue in Mac 10.12.1 using chrome reported version #54.0.2840.98 and latest canary #57.0.2942.0.

Steps followed to reproduce the issue are as follows:
-----------
1. Opened chrome browser.
2. Played 3 video sites i.e youtube, vimeo and dailymotion.
3. Observed that all the 3 sites played without any issues.

Attaching screen cast for reference.

bryanshen005@ - Could you please check this issue on latest canary #57.0.2942.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
670543.mp4
10.2 MB View Download

Comment 3 by shrike@chromium.org, Jan 13 2017

Status: WontFix (was: Unconfirmed)
No response in over 30 days - please reopen if still occurring.
►

Sign in to add a comment