Chrome wont start
Reported by
mm.fara...@gmail.com,
Nov 30 2016
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Issue description
Chrome Version : 55.0.2883.59
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Safari:
Firefox:
IE:
What steps will reproduce the problem?
(1)open chrome , but nothing happens
(2)I can find this log in debug.log file:
[1130/185037:ERROR:process_info.cc(608)] range at 0x6d49278600000000, size 0x28a fully unreadable
[1130/185037:ERROR:process_info.cc(608)] range at 0x6d4927a600000000, size 0x28a fully unreadable
[1130/185037:ERROR:process_info.cc(608)] range at 0x0, size 0x28a fully unreadable
[1130/185037:WARNING:in_range_cast.h(38)] value 2793562551260 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 2793562552990 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 2793562553330 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 2793562550190 out of range
[1130/185037:ERROR:process_info.cc(608)] range at 0x978c294200000000, size 0x165 fully unreadable
[1130/185037:ERROR:process_info.cc(608)] range at 0x978c296200000000, size 0x165 fully unreadable
[1130/185037:ERROR:process_info.cc(608)] range at 0x0, size 0x165 fully unreadable
[1130/185037:WARNING:in_range_cast.h(38)] value 1535845864220 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 1535845865950 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 1535845866290 out of range
[1130/185037:WARNING:in_range_cast.h(38)] value 1535845863150 out of range
I am using windows 10 insider build.
What is the expected result?
What happens instead?
Please provide any additional information below. Attach a screenshot if
possible.
,
Dec 1 2016
Issue 669930 has been merged into this issue.
,
Dec 1 2016
mm.farahat@ Could you please follow the below steps 1. Uninstall chrome from programs and features 2. Go to the following directory " C:\Users\%USERNAME%\AppData\Local\Google" and delete the chrome folder. 3. Again install the chrome. Please let us know whether this has fixed your problem or not ??? Thank You...
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Dec 1 2016
@kkaluri , thanks for your reply . it worked but for some time only , then it suddenly closed ! and this it the log (i think it's the same) : [1201/110749:ERROR:process_info.cc(608)] range at 0xb954278600000000, size 0x22e fully unreadable [1201/110749:ERROR:process_info.cc(608)] range at 0xb95427a600000000, size 0x22e fully unreadable [1201/110749:ERROR:process_info.cc(608)] range at 0x0, size 0x22e fully unreadable [1201/110749:WARNING:in_range_cast.h(38)] value 2399701341204 out of range [1201/110749:WARNING:in_range_cast.h(38)] value 2399701342934 out of range [1201/110749:WARNING:in_range_cast.h(38)] value 2399701343274 out of range [1201/110749:WARNING:in_range_cast.h(38)] value 2399701340078 out of range [1201/110749:WARNING:in_range_cast.h(38)] value 2399701340294 out of range
,
Dec 8 2016
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 9 2016
mm.farahat@ Thank you for your response. In order to triage this issue we need some more information.Please follow the below steps. 1. go to the Chrome://settings -> advanced -> privacy section 2. Please check the "Automatically send usage statistics and crash reports to google. 3. Please perform the steps to reproduce the issue. 4. Once chrome got crashed, it will crash ID under "chrome://crashes" Please provide us the latest crash ID. Thank You....
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Dec 9 2016
sorry , but I'm not able to launch chrome at all , what I'm only able to get is debug.log , which I provided before . do you have any other log or crash dump file ? ** I am using windows 10 insider preview build 14986
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Dec 10 2016
attached a crash Dump file , I think it may help.
,
Dec 19 2016
Hello , I know this is weird , but the issue is solved after I switch windows user .
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Dec 26 2016
Thank you for providing more feedback. Adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jan 5 2017
mm.farahat@ Thanks for the update, as per comment #9 changing the status to won't fix |
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Comment 1 by manoranj...@chromium.org
, Nov 30 2016