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Issue 669503 link

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Issue metadata

Status: Verified
Owner:
Last visit > 30 days ago
Closed: Mar 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Problems with 4K monitor over Dell D3000 USB 3.0 Dock

Reported by pm.mol...@gmail.com, Nov 29 2016

Issue description

Chrome Version: 54.0.2840.101
Chrome OS Version: 8743.85.0 (Official Build) stable-channel veyron_jaq
Chrome OS Platform: Medion AKOYA S2013

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

Steps To Reproduce:
(1) Connect the docking station *Dell D3000 USB 3.0 Dock* over the right USB port.
(2) Connect the monitor Dell UP3214Q (maximum 3840x2160) over HDMI to the docking station.
(3) Choose to extend the screen.
(4) The screen of the external monitor is put right of the laptop monitor.
(5) The image on the external monitor has visible compression artifacts.

Expected Result:

Everything should be visible on the external screen.

Actual Result:

The screen is rendered too big on the external monitor and extends the boundaries. Sometimes the mouse cannot be seen, and opening a browser window the top part with the address/location bar cannot be seen.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)

Always.

What is the impact to the user, and is there a workaround? If so, what is
it?

Operating the device gets very hard.

Please provide any additional information below. Attach a screen shot or
log if possible.

Please tell me what you need. Once the guessed session also crashed for example.
 
Cc: ka...@chromium.org
Components: OS>Kernel>Display
Owner: dbehr@chromium.org
Status: Assigned (was: Unconfirmed)

Comment 3 by dbehr@chromium.org, Mar 22 2017

Status: Fixed (was: Assigned)
This looks like DisplayLink based dock and the issue should have been fixed by recent DisplayLink software update which limited available resolutions to only what their chip can support - that probably means you will not be able to use 4K resolution with this dock anymore but there should be no compression artifacts or cropped images. Please reopen if this is still broken.

Comment 4 by pm.mol...@gmail.com, Mar 22 2017

Nice. In what release/version is that supposed to be fixed?

Do you have a link to the commit doing the update?

Comment 5 by dbehr@chromium.org, Mar 22 2017

One of the changes that fixed it is here https://chromium-review.googlesource.com/#/c/427779/ on February 3rd. I think it should be included in M57.


Comment 6 by dbehr@chromium.org, Mar 22 2017

Or for sure in M58.
Status: Verified (was: Fixed)
Verified in Chrome OS 9417.0.0, 59.0.3055.0. 

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