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Issue 668749 link

Starred by 4 users

Issue metadata

Status: WontFix
Owner:
Closed: Feb 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Save as PDF does not work when the subject of email in Gmail is larger than 237 characters.

Project Member Reported by jgodinez@chromium.org, Nov 25 2016

Issue description

Chrome Version       : 54.0.2840.99 
Tried Chrome Beta 55.0.2883.59 and Canary 57.0.2931.1 and still happens

Not reproducible in other browsers since "save to PDF" is a Chrome feature exclusively.

What steps will reproduce the problem?
1- Receive an email with a subject larger than 237 characters in Gmail. 
2- Open the email. 
3- Click on the Print icon from the Gmail interface. 
4- Change the destination to ‘Save as PDF’ 
5- Click on the blue ‘Save’ button 
6- Nothing will happen. 

What is the expected result?
The browser should be able to save as PDF the email content in a PDF file 


What happens instead?
The browser is not doing anything when tried to save a PDF file from this message. 


Please provide any additional information below. Attach a screenshot if
possible.

Drive folder google.com restricted containing screencast and net-internal json.

https://drive.google.com/drive/folders/0B0nGBnDjvEr5WFVPV1VpRjRoT0k?usp=sharing
 
Description: Show this description

Comment 2 by ajha@chromium.org, Nov 28 2016

Labels: M-57

Comment 3 by soushi@chromium.org, Nov 28 2016

Sorry I couldn't reproduce the issue on 54.0.2840.99 m (64-bit) on Windows Server 2008 R2 SP1.

Could you provide the platform info? Windows 32bit or 64bit?
Is it reproducible on incognito mode, another device, another user?

Comment 4 by ajha@chromium.org, Nov 28 2016

Labels: Needs-Feedback

Comment 5 by maurormn@google.com, Nov 28 2016

Hello Soushi,

I was able to reproduce the issue on a Windows 7 and 10 computers, using Chrome 64 bits and 32 bits versions 54.0.2840.99, Beta (55.0.2883.59) and Canary (57.0.2931.1), This issue is happening to any user signed-in to the browser or not, I also test it on the incognito window on each versión of Chrome and I’m able to reproduce the issue.
image.png
62.1 KB View Download

Comment 6 by maurormn@google.com, Nov 28 2016

Steps to reproduce

1. goto mail.google.com 
2. press 'compose' to create a new mail 
3. Enter the following line as a subject (it has 499 characters)
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa1111111111111111111111111111111111111111111111111111111111111111111aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa33333333333333333333333333333333333333333333333333333333333333333333333333333333333aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
4. For the content, put the following line: 
Test
5. Sent to myself. 
6. Open Inbox 
7- Open the email you sent to yourself with the long subject.
8. Click on 'printer icon' to show the print preview screen (that opens on a new tab)
9. Select 'Save as PDF' as Destination 
10. Click Save button 
11- Nothing happens

Comment 7 by ajha@chromium.org, Nov 29 2016

Cc: ajha@chromium.org
Components: UI
Labels: -Type-Bug -Pri-3 -Needs-Feedback hasbisect Pri-1 Type-Bug-Regression
Owner: jsc...@chromium.org
Status: Assigned (was: Unconfirmed)
Thanks  maurormn@ for the detailed steps. 

Able to reproduce the issue on the latest canary(57.0.2936.0), latest stable(54.0.2840.99) on Windows-10. Works fine on Mac OS 10.11.6 and Linux Ubuntu 14.04.

Regressed in M-39:

Last good build: 39.0.2132.0 [Used to show warning dialog when trying to save the pdf]
First bad build: 39.0.2133.0 [Nothing happens on clicking the save as pdf]

Changelog:
==========
https://chromium.googlesource.com/chromium/src/+log/fd0834f85a155bcb248a8a25b32c4f5838ba091c..8ba2efc905bd5341316c2533e2ec4b4d2e07d0f4

Suspected change: https://codereview.chromium.org/487453002.

Looks like the author of CL(erikwright@) no longer works for the project. Hence assigning to jschuh@ as one of the reviewer of the CL for help in finding an appropriate owner for this.

Thank you!

 



Owner: ----

Comment 9 by jayhlee@google.com, Dec 9 2016

Components: -UI Internals>Printing
Owner: thestig@chromium.org
thestig@ can you take a look and determine where this belongs?
Owner: rbpotter@chromium.org
Labels: Needs-Feedback
Followed the steps in comment 6 and I cannot reproduce this on Windows 10 64 bit with latest stable (55.0.2883.87) or canary (57.0.2966.0). It successfully saves the e-mail with the long subject line as a PDF. Tested with a number of different settings; what were the settings when the problem occurred? (Headers/footers, background graphics, pages, orientation, page size)
Labels: -Pri-1 Pri-2
Tested again today on stable (same as before) as well as Canary (58.0.2990.0) and still can't reproduce on Windows 10. Is this still an issue?

Reducing priority as it is a corner case and hard to duplicate.
Status: WontFix (was: Assigned)
Closing as I cannot duplicate this and have not received feedback. Please re-open if this problem recurs on the latest Canary/Stable.

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