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Issue 668493 link

Starred by 3 users
Status: Untriaged
Owner: ----
Cc:
ajha@chromium.org
nyerramilli@chromium.org
█ durga.behera@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 1
Type: Bug-Regression



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Regression: Docx/PPT not opening even after adding Chrome Office Viewer Extension.

Project Member Reported by ajha@chromium.org, Nov 24 2016 
Version: 57.0.2929.0
OS: Linux Ubuntu 14.04.
Chrome Office viewer extension URL: https://chrome.google.com/webstore/detail/office-editing-for-docs-s/gbkeegbaiigmenfmjfclcdgdpimamgkj?utm_source=chrome-ntp-icon

What steps will reproduce the problem?
(1) Launch chrome and add Chrome Office Viewer Extension.
(2) Drag and drop to open the attached docx/ppt in Chrome and Observe.

What is the expected result?
> Should open all the docx/ppt file without any issues.

What happens instead?
> Getting 'generic_error_short_msg' and unable to open the docx/ppt files.

Please use labels and text to provide additional information.
demo.docx
1.3 MB Download
sample.ppt
893 KB Download

Comment 1 by ajha@chromium.org, Nov 24 2016

Cc: qyears...@chromium.org nednguyen@chromium.org ajha@chromium.org
Labels: -Needs-Bisect hasbisect-per-revision
Owner: ----
This is Linux specific issue as this worked fine on the latest canary(57.0.2929.0/57.0.2929.4) of Windows-10 and Mac OS 10.11.6.

Regressed in M-56:
==================

Last good build: 56.0.2918.0
First bad build: 56.0.2919.0

Changelog:https://chromium.googlesource.com/chromium/src/+log/6015da67bcb535f343caf0f5cff5867d7f4487d8..dc6b62921ce270cc30de8f5ab3445141d19cd658

Bisect tool using the above regression range invoked all the bad build and points to qyearsley's change https://codereview.chromium.org/2495873002 which looks unrelated. Adjusting the good and bad to 56.0.2917.0/ 56.0.2919.0 got the good and bad combination of builds in the tool and this points to https://codereview.chromium.org/2492323003 by nednguyen@ which is a revert and performance bot related. If both are unrelated this looks to be some issue with the bisect script.

Cc'ing nednguyen@ and qyearsley@ for more insight. Attached is the error message and console output.
668493.png
424 KB View Download

Comment 2 by nedngu...@google.com, Nov 24 2016

Cc: -nednguyen@chromium.org
My CL is unrelated.

Comment 3 by ligim...@chromium.org, Nov 28 2016

Labels: Needs-Bisect
Can we try a rebisect.

Comment 4 by ajha@chromium.org, Nov 29 2016

Cc: -qyears...@chromium.org
Labels: -ReleaseBlock-Beta -Needs-Bisect -hasbisect-per-revision
Somehow I am unable to reproduce the issue consistently to provide a reliable bisect for this. This issue sometimes is reproducible when opening the docx/ppt file on relaunching chrome multiple times.


Due to unreliable repro, removing the blocker label and will keep investigating further for consistent repro and bisect.
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