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Issue metadata

Status: Archived
Owner: ----
Closed: May 2018
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Bug-Regression



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Using back or forward history buttons freezes UI, causes screen to blink (black screen) and mouse cursor to disappear

Reported by jhemps...@gmail.com, Nov 24 2016

Issue description

UserAgent: Mozilla/5.0 (X11; Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/53.0.2785.143 Chrome/53.0.2785.143 Safari/537.36

Steps to reproduce the problem:
1. start chrome
2. navigate through some web pages so you have a history to go back through (I used www.bbc.com to record delays between blinks below)
3. click the back button (see image)
4. the UI freezes (incl. the grey square when the button is pressed)
5. the screen blinks (approx. 0.25s) black x5 times with duration between blinks:
        #1. approx. 5.5s
        #2. approx. 6s
        #3. approx. 6s
        #4. approx. 6s
        #5. approx. 1s

6.  the mouse cursor disappears although mouse-over highlighting still occurs if the mouse is moved (chromium tabs, application panel etc.)
6.  use ctrl+alt+f1 then ctrl+alt+f7 to get the mouse cursor back (I'm on TTY7)
7.  click the back button again
8.  the UI freezes again (incl. the grey square when the button is pressed)
9.  the screen blinks black x3 times:
        #1. approx. 5.5s
        #2. approx. 6s
        #3. approx. 1s

10. use ctrl+alt+f1 then ctrl+alt+f7 to get the mouse cursor back again
11. after this Chromium works perfectly.

What is the expected behavior?
1. start chrome
2. navigate through some web pages so you have a history to go back through
3. click the back button
4. Chromium returns to the previous page

What went wrong?
Described in "Steps to reproduce the problem".

In addition, the forward button has the same issue (use alt+right_arrow to go back first so you can go forward)

Did this work before? Yes The problem has occurred in the last 2 or 3 Synaptic Package Manager updates

Chrome version: 53.0.2785.143  Channel: stable
OS Version: Mint 17.3 Rosa 32-bit
Flash Version: Disabled

Once either forward or back has been 'reset' the other is good too.

Using the hotkeys to go backwards or forwards has no issues and doesn't appear to influence use of the buttons (I can go back multiple times with the hotkeys and the issue still occurs when I ht the back button

The issue does not occur on Firefox 50.0

I am using a Dell Inspiron 1520 laptop:
 +  Intel(R) Core(TM)2 Duo CPU     T5250  @ 1.50GHz
 +  System memory: 4GiB            x2 DIMM DDR Synchronous 667 MHz 2GiB
 +  Intel VGA compatible controller     Mobile GM965/GL960 Integrated Graphics Controller
 
Labels: M-57
Labels: TE-NeedsTriageFromMTV
Tested the issue on Ubuntu 14.04 using Chrome Stable# 55.0.2883.87 and could not reproduce the issue.

Could some one from MTV Team please test the issue on Mint 17.3 Rosa and update.
Thank You.

Comment 3 by jhemps...@gmail.com, Dec 19 2016

I've recreated the issue, captured var/log/syslog entries and attached.  It appears the drm/i915 Intel GFX Driver is hanging and then being reset (line #2).

There is limited change in the log entries between sequences:
+ the CPU PID pairing swaps between sequences:
    +  [line   6]   CPU: 0 PID: 108 at ....
    +  [     161] CPU: 1 PID: 108 at .... 

    +  [      82] CPU: 1 PID: 83 at ....
    +  [     240] CPU: 0 PID: 83 at ....

+  [drm] GPU HANG: ecode 4:0:0x8644f8fe, in chromium-browse [xxxx]
    +  [       2] [drm] GPU HANG: ecode 4:0:0x8644f8fe, in chromium-browse [2505]
    +  [     157] [drm] GPU HANG: ecode 4:0:0x8644f8fe, in chromium-browse [2514]

+  A value in the work queue changes between sequences, e.g. lines #46 (f05ce780) and #201 (ef855600)

I can't explain from the log why the issue only occurs twice.


*** LOG INFO ***
The newlines in the syslog entries separate log entries from the back (1st) and forward (2nd) clicks.

The actions to produce the sequence are the same as previously described:
> start Chrome
> navigate to a web page via another (x2 visited)
> click the back button
> issue and recovery as described above

> click forward button
> issue and recovery as described above

> chromium works perfectly


chromium_hang_syslog
39.5 KB View Download

Comment 4 by jhemps...@gmail.com, May 15 2017

Updated version to 58.0.3029.96-0ubuntu0.14.04.1174

Issue appears resolved, have been unable to recreate it with the new version.


Project Member

Comment 5 by sheriffbot@chromium.org, May 15 2018

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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