Please provide an update on this bug.

This is an issue in our current enterprise as users are not able to reinstall forced apps that are failing to run correctly

Please provide an update.

Andrew: someone from support will contact you separately.

There are two parts to this
1) Its worth filing a feature request to allow customers to reinstall apps if the app got into a state where it cannot continue to work
   - This can happen, for example, if the app set wrong configs for itself and hence can't work anymore. If the app is using local persistence, that issue cannot be resolved until the app is removed and reinstalled

2) If the issue is that app itself cannot launch, then we have a separate problem and this specifically is a bug.
   
Someone from support will reach out to you to work with you and see if we can find if this is #1 or #2

Case 11524217: Cisco Anyconnect needs to be reinstalled occassionally due to not operating as expected


was created for enterprise

Andrew,
can you please obtain logs and send them to smaslenitsyn@google.com

thank you,
Slava

Hello,

I can not make this happen, it just fails sometimes .... If you can provide
me the directions to obtaining the correct logs I will definitely send them
next time I can get it to fail.

@rkc, could you share instructions for getting logs from kiosk mode?

Machines in kiosk mode upload feedback logs periodically. I am not sure if this is done for external domains though.

Adding Toni and Xiyuan who may know more.

As long as log upload is enabled in Chrome device management console, logs will get uploaded everytime the device reboots and once every 12 hrs after that.

Andrew, it will be helpful if you can get the logs from management console after the issue happens. Alternatively, you can restart the machine and press Ctrl+Alt+S to escape kiosk mode and log-in as a guest/user and go to chrome://net-internals/#chromeos and click "Store Debug logs" and attach the log to this bug.

As mentioned in comment#5, it can very well be an issue with the app that you are trying to run in Kiosk mode. In any case, we will be able to identify the root cause with the help of logs.

This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available. If you change it back, also remove the "Hotlist-Recharge-Cold" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot