New issue
Advanced search Search tips

Issue 666965 link

Starred by 3 users

Issue metadata

Status: Closed
Owner:
Closed: Nov 19
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



Sign in to add a comment

Kernel crash when resuming samus in docked mode

Project Member Reported by abodenha@chromium.org, Nov 18 2016

Issue description

Version: 55.0.2883.42 beta  8872.44.0 (Official Build) beta-channel samus
OS: Chrome

What steps will reproduce the problem?
(1) Connect an external display, keyboard, power, & mouse.
(2) Close the laptop to enter docked mode.
(3) Lock the screen
(4) Leave the device over night
(5) Touch the keyboard or move mouse to wake

What is the expected result?
Chrome OS's really-superfantabulastic instant wake time.

What happens instead?
Nothing. Mouse and keyboard do nothing. Need to open the device and wait for a really long time (10+s maybe longer. Seems longer than a normal boot.) before getting back to a lock screen.

Please use labels and text to provide additional information.
 

Comment 1 by derat@chromium.org, Nov 18 2016

Labels: Needs-Feedback
Owner: derat@chromium.org
What does the corresponding log from file:///var/log/power_manager say happened?

Alternately, upload a feedback report with Alt+Shift+i and mention when this happened.
Will do.  Tends to take overnight to happen.  I'll grab a report post-turkey-day.

Thanks.

Comment 3 by derat@chromium.org, Nov 19 2016

Oh, just read a bit more carefully. The title says "... seems to shut down", but the "What happens instead?" section says "... before getting back to a lock screen." Are you getting the lock screen (i.e. system didn't shut down) or the login screen?
Status: Available (was: Untriaged)
Labels: -Needs-Feedback
https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=user:abodenha@google.com&lReport=17845083817

Just happened again. I paid closer attention this time:
0: Be using a samus in docked mode with multiprofile
1: lock device.
2: Got to lunch.
3: Come back

Mouse wont wake device
Keyboard wont wake device
Opening lid wont wake device

Hitting power button wakes. Lock screen comes up. Device crashes and returns to start screen.
Sign in and see "chrome didn't shut down correctly"

Crash id is crash/ab3fd12300000000 which looks like a kernel hang.

Comment 6 by derat@chromium.org, Nov 29 2016

Cc: derat@chromium.org
Labels: M-55
Owner: snanda@chromium.org
Status: Untriaged (was: Available)
Summary: Kernel crash when resuming samus in docked mode (was: Sleeping device in docked mode seems to shut down)
Over to Sameer for triage.

Lid-open not waking seems bizarre.
Status: Assigned (was: Untriaged)
Status: Closed (was: Assigned)
Closing due to lack of activity. Please reopen if still relevant.

Sign in to add a comment