HP Chromebook 13 bootloops and needs hardware reset (refresh + power)
Reported by
akhal...@gmail.com,
Nov 18 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 8743.85.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.101 Safari/537.36 Platform: Platform 8743.85.0 (Official Build) stable-channel chell Steps to reproduce the problem: 1. Start from a cold boot 2. Wait for the login screen. 3. Plug the Chromebook into a USB C docking station connected to a DisplayPort monitor What is the expected behavior? What went wrong? The Chromebook gets into a crazy bootloop and needs a hardware reset to work again. Some of the log: 2016-11-17T17:09:08.100319-08:00 INFO rsyslogd: [origin software="rsyslogd" swVersion="5.8.11" x-pid="387" x-info="http://www.rsyslog.com"] start 2016-11-17T17:09:08.100357-08:00 INFO rsyslogd: rsyslogd's groupid changed to 202 2016-11-17T17:09:08.100371-08:00 INFO rsyslogd: rsyslogd's userid changed to 202 2016-11-17T17:09:08.100621-08:00 INFO kernel: [ 0.000000] Initializing cgroup subsys cpuset 2016-11-17T17:09:08.100626-08:00 INFO kernel: [ 0.000000] Initializing cgroup subsys cpu 2016-11-17T17:09:08.100627-08:00 INFO kernel: [ 0.000000] Initializing cgroup subsys cpuacct 2016-11-17T17:09:08.100632-08:00 NOTICE kernel: [ 0.000000] Linux version 3.18.0-13101-g57e8190 (chrome-bot@cros-beefy269-c2) (gcc version 4.9.x 20150123 (prerelease) (4.9.2_cos_gg_4.9.2-r136-fe767fbb6d580458aeea609ac5c82b600acce63d_4.9.2-r136) ) #1 SMP PREEMPT Tue Nov 15 18:24:30 PST 2016 2016-11-17T17:09:08.100638-08:00 INFO kernel: [ 0.000000] Command line: cros_secure console= loglevel=7 init=/sbin/init cros_secure oops=panic panic=-1 root=/dev/dm-0 rootwait ro dm_verity.error_behavior=3 dm_verity.max_bios=-1 dm_verity.dev_wait=1 dm="1 vroot none ro 1,0 3584000 verity payload=PARTUUID=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc/PARTNROFF=1 hashtree=PARTUUID=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc/PARTNROFF=1 hashstart=3584000 alg=sha1 root_hexdigest=48643e133da3a4cff62dbc683f3657248a3e970e salt=865b391ca03964e40c72ca3ea972bf46f244a8169d94d5bfe23c097966e4ab36" noinitrd vt.global_cursor_default=0 kern_guid=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc add_efi_memmap boot=local noresume noswap i915.modeset=1 tpm_tis.force=1 tpm_tis.interrupts=0 nmi_watchdog=panic,lapic intel_idle.max_cstate=7 2016-11-17T17:09:08.100640-08:00 INFO kernel: [ 0.000000] e820: BIOS-provided physical RAM map: 2016-11-17T17:09:08.100641-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x0000000000000fff] type 16 2016-11-17T17:09:08.100643-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000001000-0x000000000009ffff] usable 2016-11-17T17:09:08.100645-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x00000000000a0000-0x00000000000fffff] reserved 2016-11-17T17:09:08.100648-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x000000007aa4bfff] usable 2016-11-17T17:09:08.100650-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x000000007aa4c000-0x000000007aefffff] type 16 2016-11-17T17:09:08.100651-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x000000007af00000-0x000000007fffffff] reserved 2016-11-17T17:09:08.100653-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x00000000e0000000-0x00000000efffffff] reserved 2016-11-17T17:09:08.100654-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x00000000fd000000-0x00000000ffffffff] reserved 2016-11-17T17:09:08.100656-08:00 INFO kernel: [ 0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000047effffff] usable 2016-11-17T17:09:08.100657-08:00 INFO kernel: [ 0.000000] NX (Execute Disable) protection: active 2016-11-17T17:09:08.100660-08:00 INFO kernel: [ 0.000000] SMBIOS 2.7 present. 2016-11-17T17:09:08.100662-08:00 DEBUG kernel: [ 0.000000] DMI: Hewlett-Packard Chell/Chell, BIOS Google_Chell.7820.158.0 08/24/2016 2016-11-17T17:09:08.100663-08:00 DEBUG kernel: [ 0.000000] e820: update [mem 0x00000000-0x00000fff] usable ==> reserved 2016-11-17T17:09:08.100665-08:00 DEBUG kernel: [ 0.000000] e820: remove [mem 0x000a0000-0x000fffff] usable 2016-11-17T17:09:08.100666-08:00 INFO kernel: [ 0.000000] AGP: No AGP bridge found 2016-11-17T17:09:08.100667-08:00 INFO kernel: [ 0.000000] e820: last_pfn = 0x47f000 max_arch_pfn = 0x400000000 2016-11-17T17:09:08.100668-08:00 DEBUG kernel: [ 0.000000] MTRR default type: write-back 2016-11-17T17:09:08.100670-08:00 DEBUG kernel: [ 0.000000] MTRR fixed ranges enabled: 2016-11-17T17:09:08.100672-08:00 DEBUG kernel: [ 0.000000] 00000-9FFFF write-back 2016-11-17T17:09:08.100674-08:00 DEBUG kernel: [ 0.000000] A0000-BFFFF uncachable 2016-11-17T17:09:08.100675-08:00 DEBUG kernel: [ 0.000000] C0000-FFFFF write-back 2016-11-17T17:09:08.100676-08:00 DEBUG kernel: [ 0.000000] MTRR variable ranges enabled: 2016-11-17T17:09:08.100677-08:00 DEBUG kernel: [ 0.000000] 0 base 007AF00000 mask 7FFFF00000 uncachable 2016-11-17T17:09:08.100679-08:00 DEBUG kernel: [ 0.000000] 1 base 007B800000 mask 7FFF800000 uncachable 2016-11-17T17:09:08.100680-08:00 DEBUG kernel: [ 0.000000] 2 base 007C000000 mask 7FFC000000 uncachable 2016-11-17T17:09:08.100683-08:00 DEBUG kernel: [ 0.000000] 3 base 0080000000 mask 7FC0000000 uncachable 2016-11-17T17:09:08.100685-08:00 DEBUG kernel: [ 0.000000] 4 base 00C0000000 mask 7FF0000000 write-combining 2016-11-17T17:09:08.100686-08:00 DEBUG kernel: [ 0.000000] 5 base 00D0000000 mask 7FF0000000 uncachable 2016-11-17T17:09:08.100687-08:00 DEBUG kernel: [ 0.000000] 6 base 00E0000000 mask 7FE0000000 uncachable 2016-11-17T17:09:08.100688-08:00 DEBUG kernel: [ 0.000000] 7 disabled 2016-11-17T17:09:08.100690-08:00 DEBUG kernel: [ 0.000000] 8 disabled 2016-11-17T17:09:08.100691-08:00 DEBUG kernel: [ 0.000000] 9 disabled 2016-11-17T17:09:08.100692-08:00 INFO kernel: [ 0.000000] PAT configuration [0-7]: WB WC UC- UC WB WC UC- UC 2016-11-17T17:09:08.100695-08:00 INFO kernel: [ 0.000000] e820: last_pfn = 0x7aa4c max_arch_pfn = 0x400000000 2016-11-17T17:09:08.100697-08:00 INFO kernel: [ 0.000000] Scanning 1 areas for low memory corruption 2016-11-17T17:09:08.100698-08:00 DEBUG kernel: [ 0.000000] Base memory trampoline at [ffff880000099000] 99000 size 24576 2016-11-17T17:09:08.100699-08:00 INFO kernel: [ 0.000000] Using GB pages for direct mapping 2016-11-17T17:09:08.100701-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x00000000-0x000fffff] 2016-11-17T17:09:08.100702-08:00 DEBUG kernel: [ 0.000000] [mem 0x00000000-0x000fffff] page 4k 2016-11-17T17:09:08.100704-08:00 DEBUG kernel: [ 0.000000] BRK [0x1b32e000, 0x1b32efff] PGTABLE 2016-11-17T17:09:08.100707-08:00 DEBUG kernel: [ 0.000000] BRK [0x1b32f000, 0x1b32ffff] PGTABLE 2016-11-17T17:09:08.100708-08:00 DEBUG kernel: [ 0.000000] BRK [0x1b330000, 0x1b330fff] PGTABLE 2016-11-17T17:09:08.100710-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x47ee00000-0x47effffff] 2016-11-17T17:09:08.100711-08:00 DEBUG kernel: [ 0.000000] [mem 0x47ee00000-0x47effffff] page 2M 2016-11-17T17:09:08.100712-08:00 DEBUG kernel: [ 0.000000] BRK [0x1b331000, 0x1b331fff] PGTABLE 2016-11-17T17:09:08.100768-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x47c000000-0x47edfffff] 2016-11-17T17:09:08.100769-08:00 DEBUG kernel: [ 0.000000] [mem 0x47c000000-0x47edfffff] page 2M 2016-11-17T17:09:08.100771-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x400000000-0x47bffffff] 2016-11-17T17:09:08.100774-08:00 DEBUG kernel: [ 0.000000] [mem 0x400000000-0x43fffffff] page 1G 2016-11-17T17:09:08.100775-08:00 DEBUG kernel: [ 0.000000] [mem 0x440000000-0x47bffffff] page 2M 2016-11-17T17:09:08.100776-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x00100000-0x7aa4bfff] 2016-11-17T17:09:08.100778-08:00 DEBUG kernel: [ 0.000000] [mem 0x00100000-0x001fffff] page 4k 2016-11-17T17:09:08.100779-08:00 DEBUG kernel: [ 0.000000] [mem 0x00200000-0x7a9fffff] page 2M 2016-11-17T17:09:08.100781-08:00 DEBUG kernel: [ 0.000000] [mem 0x7aa00000-0x7aa4bfff] page 4k 2016-11-17T17:09:08.100782-08:00 INFO kernel: [ 0.000000] init_memory_mapping: [mem 0x100000000-0x3ffffffff] 2016-11-17T17:09:08.100785-08:00 DEBUG kernel: [ 0.000000] [mem 0x100000000-0x3ffffffff] page 1G 2016-11-17T17:09:08.100786-08:00 INFO kernel: [ 0.000000] ACPI: Early table checksum verification disabled 2016-11-17T17:09:08.100788-08:00 WARNING kernel: [ 0.000000] ACPI: RSDP 0x00000000000F0000 000024 (v02 CORE ) 2016-11-17T17:09:08.100789-08:00 WARNING kernel: [ 0.000000] ACPI: XSDT 0x000000007AB650E0 00005C (v01 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100791-08:00 WARNING kernel: [ 0.000000] ACPI: FACP 0x000000007AB69A20 0000F4 (v05 CORE COREBOOT 00000000 CORE 00000001) 2016-11-17T17:09:08.100793-08:00 WARNING kernel: [ 0.000000] ACPI: DSDT 0x000000007AB65250 0047D0 (v05 COREv4 COREBOOT 20110725 INTL 20130117) 2016-11-17T17:09:08.100794-08:00 WARNING kernel: [ 0.000000] ACPI: FACS 0x000000007AB65210 000040 2016-11-17T17:09:08.100795-08:00 WARNING kernel: [ 0.000000] ACPI: SSDT 0x000000007AB69B20 0009F4 (v02 CORE COREBOOT 0000002A CORE 0000002A) 2016-11-17T17:09:08.100799-08:00 WARNING kernel: [ 0.000000] ACPI: MCFG 0x000000007AB6A520 00003C (v01 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100800-08:00 WARNING kernel: [ 0.000000] ACPI: TCPA 0x000000007AB6A560 000032 (v02 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100802-08:00 WARNING kernel: [ 0.000000] ACPI: APIC 0x000000007AB6A5A0 00006C (v01 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100804-08:00 WARNING kernel: [ 0.000000] ACPI: NHLT 0x000000007AB6A610 001A4C (v05 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100805-08:00 WARNING kernel: [ 0.000000] ACPI: HPET 0x000000007AB6E060 000038 (v01 CORE COREBOOT 00000000 CORE 00000000) 2016-11-17T17:09:08.100806-08:00 DEBUG kernel: [ 0.000000] ACPI: Local APIC address 0xfee00000 2016-11-17T17:09:08.100808-08:00 DEBUG kernel: [ 0.000000] [ffffea0000000000-ffffea0011ffffff] PMD -> [ffff88046e600000-ffff88047e5fffff] on node 0 2016-11-17T17:09:08.100811-08:00 WARNING kernel: [ 0.000000] Zone ranges: 2016-11-17T17:09:08.100813-08:00 WARNING kernel: [ 0.000000] DMA [mem 0x00001000-0x00ffffff] 2016-11-17T17:09:08.100814-08:00 WARNING kernel: [ 0.000000] DMA32 [mem 0x01000000-0xffffffff] 2016-11-17T17:09:08.100816-08:00 WARNING kernel: [ 0.000000] Normal [mem 0x100000000-0x47effffff] 2016-11-17T17:09:08.100817-08:00 WARNING kernel: [ 0.000000] Movable zone start for each node 2016-11-17T17:09:08.100818-08:00 WARNING kernel: [ 0.000000] Early memory node ranges 2016-11-17T17:09:08.100819-08:00 WARNING kernel: [ 0.000000] node 0: [mem 0x00001000-0x0009ffff] 2016-11-17T17:09:08.100821-08:00 WARNING kernel: [ 0.000000] node 0: [mem 0x00100000-0x7aa4bfff] 2016-11-17T17:09:08.100824-08:00 WARNING kernel: [ 0.000000] node 0: [mem 0x100000000-0x47effffff] 2016-11-17T17:09:08.100825-08:00 INFO kernel: [ 0.000000] Initmem setup node 0 [mem 0x00001000-0x47effffff] 2016-11-17T17:09:08.100826-08:00 DEBUG kernel: [ 0.000000] On node 0 totalpages: 4168171 2016-11-17T17:09:08.100828-08:00 DEBUG kernel: [ 0.000000] DMA zone: 64 pages used for memmap 2016-11-17T17:09:08.100829-08:00 DEBUG kernel: [ 0.000000] DMA zone: 22 pages reserved 2016-11-17T17:09:08.100830-08:00 DEBUG kernel: [ 0.000000] DMA zone: 3999 pages, LIFO batch:0 2016-11-17T17:09:08.100831-08:00 DEBUG kernel: [ 0.000000] DMA32 zone: 7786 pages used for memmap 2016-11-17T17:09:08.100835-08:00 DEBUG kernel: [ 0.000000] DMA32 zone: 498252 pages, LIFO batch:31 2016-11-17T17:09:08.100837-08:00 DEBUG kernel: [ 0.000000] Normal zone: 57280 pages used for memmap 2016-11-17T17:09:08.100838-08:00 DEBUG kernel: [ 0.000000] Normal zone: 3665920 pages, LIFO batch:31 2016-11-17T17:09:08.100839-08:00 INFO kernel: [ 0.000000] Reserving Intel graphics stolen memory at 0x7c000000-0x7fffffff 2016-11-17T17:09:08.100841-08:00 DEBUG kernel: [ 0.000000] ACPI: Local APIC address 0xfee00000 2016-11-17T17:09:08.100842-08:00 INFO kernel: [ 0.000000] IOAPIC[0]: apic_id 2, version 32, address 0xfec00000, GSI 0-119 2016-11-17T17:09:08.100844-08:00 INFO kernel: [ 0.000000] ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 dfl dfl) 2016-11-17T17:09:08.100845-08:00 INFO kernel: [ 0.000000] ACPI: INT_SRC_OVR (bus 0 bus_irq 9 global_irq 9 high level) 2016-11-17T17:09:08.100848-08:00 DEBUG kernel: [ 0.000000] ACPI: IRQ0 used by override. 2016-11-17T17:09:08.100849-08:00 DEBUG kernel: [ 0.000000] ACPI: IRQ9 used by override. 2016-11-17T17:09:08.100851-08:00 INFO kernel: [ 0.000000] Using ACPI (MADT) for SMP configuration information 2016-11-17T17:09:08.100852-08:00 INFO kernel: [ 0.000000] ACPI: HPET id: 0x8086a701 base: 0xfed00000 2016-11-17T17:09:08.100853-08:00 INFO kernel: [ 0.000000] smpboot: Allowing 4 CPUs, 0 hotplug CPUs 2016-11-17T17:09:08.100855-08:00 INFO kernel: [ 0.000000] e820: [mem 0x80000000-0xdfffffff] available for PCI devices 2016-11-17T17:09:08.100856-08:00 INFO kernel: [ 0.000000] setup_percpu: NR_CPUS:4 nr_cpumask_bits:4 nr_cpu_ids:4 nr_node_ids:1 2016-11-17T17:09:08.100859-08:00 INFO kernel: [ 0.000000] PERCPU: Embedded 30 pages/cpu @ffff88047ec00000 s82112 r8192 d32576 u524288 2016-11-17T17:09:08.100861-08:00 DEBUG kernel: [ 0.000000] pcpu-alloc: s82112 r8192 d32576 u524288 alloc=1*2097152 2016-11-17T17:09:08.100862-08:00 DEBUG kernel: [ 0.000000] pcpu-alloc: [0] 0 1 2 3 2016-11-17T17:09:08.100864-08:00 WARNING kernel: [ 0.000000] Built 1 zonelists in Zone order, mobility grouping on. Total pages: 4103019 2016-11-17T17:09:08.100920-08:00 NOTICE kernel: [ 0.000000] Kernel command line: cros_secure console= loglevel=7 init=/sbin/init cros_secure oops=panic panic=-1 root=/dev/dm-0 rootwait ro dm_verity.error_behavior=3 dm_verity.max_bios=-1 dm_verity.dev_wait=1 dm="1 vroot none ro 1,0 3584000 verity payload=PARTUUID=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc/PARTNROFF=1 hashtree=PARTUUID=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc/PARTNROFF=1 hashstart=3584000 alg=sha1 root_hexdigest=48643e133da3a4cff62dbc683f3657248a3e970e salt=865b391ca03964e40c72ca3ea972bf46f244a8169d94d5bfe23c097966e4ab36" noinitrd vt.global_cursor_default=0 kern_guid=4ca25ef4-0450-6446-a21e-4ca7aa9b49cc add_efi_memmap boot=local noresume noswap i915.modeset=1 tpm_tis.force=1 tpm_tis.interrupts=0 nmi_watchdog=panic,lapic intel_idle.max_cstate=7 Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? N/A Chrome version: 54.0.2840.101 Channel: stable OS Version: 8743.85.0 Flash Version: Shockwave Flash 23.0 r0
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Jan 28 2017
Issue 666569 has been merged into this issue.
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Feb 13 2018
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by rohi...@chromium.org
, Jan 28 2017