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Issue 665896 link

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Issue metadata

Status: WontFix
Owner:
Closed: Nov 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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GetUpdates Response SYNC_SERVER_ERROR

Reported by bqschwar...@gmail.com, Nov 16 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36

Steps to reproduce the problem:
1. Open chrome://sync/
2. Look at Sync Protocol Log
3. The End :)

What is the expected behavior?
When I sign into the browser, all data would be synced from https://www.google.com/settings/chrome/sync

What went wrong?
Nothing is syncing.

Did this work before? Yes 53

Chrome version: 54.0.2840.99  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 23.0 r0

I've tried the "reset sync" option about 50 times and I don't know what more to do.  I've reset the browser, I've tried canary, I've uninstalled/reinstalled.  The synced data doesn't seem to be completely uploading from the existing PC since the "reset sync" was applied.  I also can't get the little data that is uploaded, to download to my new PC via sync.
 
chrome_sync3.PNG
170 KB View Download
11/16/2016, 10:05:12 AM GetUpdates Response
Received error: SYNC_SERVER_ERROR
{
  "migrated_data_type_id": []
}

Comment 2 by pav...@chromium.org, Nov 16 2016

Labels: Needs-Feedback
Could you attach screenshot of about:sync to the bug?

Comment 3 by pav...@chromium.org, Nov 16 2016

Owner: pav...@chromium.org
See screenshot
Capture.PNG
421 KB View Download
Labels: Needs-Triage-M54 M-54

Comment 6 by pav...@chromium.org, Nov 16 2016

bqschwarting@: To investigate this further I need to look at server logs for failing account. 
- Did you use  bqschwarting@ account to sign in to chrome?
- Do I have your permission to look at server side data for  bqschwarting@?
yes I use that to sign in.

yes you have permissions.

(can you mask it out so it's not public on this thread?)

Comment 8 by pav...@chromium.org, Nov 17 2016

Status: Assigned (was: Unconfirmed)
I looked at the data for 11/15.

When client performed initial sync it sent lots of GetUpdates requests that don't return any entries, only update progress markers for autofill and bookmarks datatypes. After about 40 minutes of such requests client finished initial sync and started committing items to server. Later in the day different client started the same loop, but at some point requests were rejected with 429 status (too many requests), this caused SYNC_SERVER_ERROR.

I filed b/32954296 to continue server side investigation.


Comment 9 by pav...@chromium.org, Nov 17 2016

Labels: -Needs-Feedback
Looks like my browser finally synced up.  I see my extensions, bookmarks, and passwords.
Labels: -Needs-Triage-M54
Status: WontFix (was: Assigned)
As per comment #10, closing this issue as wontFix.

Please feel free to reopen this issue if able to reproduce.

Thanks...!!
Labels: Needs-Triage-M54

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