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Issue 665650 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug-Regression



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Printing emails/previewed attachments from Chrome results in squashed Text, Small text, Gaps

Reported by nathan.b...@forestrytas.com.au, Nov 15 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36

Steps to reproduce the problem:
1. select an email
2. print
3. 

What is the expected behavior?
Text should look normal

What went wrong?
Some text is generally squashed/jumbled, sometimes a couple of letters are smaller than the rest, sometimes there are gaps.

Did this work before? Yes 53

Chrome version: 54.0.2840.99  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 23.0 r0

Similar to this  issue 658606  however advised to create another issue as that one has been resolved
 
20161116_105603.jpg
2.7 MB View Download
Components: UI>Browser>PrintPreview
Labels: M-54
Labels: -Pri-2 Needs-Bisect Needs-Triage-M54 Pri-1
Cc: krajshree@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Windows-10 and Mac 10.11.6 using chrome reported version #54.0.2840.99 and latest canary #56.0.2922.0.

Following are the steps followed to reproduce the issue.
------------
1. Selected an email.
2. Printed the page.
3. Observed that text looked normal as expected.

Reporter@ - Could you please check this issue on latest canary #56.0.2922.0 by creating a new profile without any apps and extensions and please let us know if the issue persist or not.

Thanks...!!
Re comment #3:

Thank you for the response. I will look at doing some testing this week.

On a side note one of the users indicates they think it could be a profile issue. Logging in as a different user using the same computer/printer/email etc they do not experience the same issue.
Cc: sureshkumari@chromium.org
Reporter@ could you please let us know if you still able to reproduce the issue.

Thanks..

Comment 6 Deleted

So I am never able to reproduce the issue however I am working closely with a colleague who can.

They have tested a few things and found the following:

*******
- My machine (E30946)
Login as hh1 and use my Google account ***@forestrytas.com.au - No Good

Login as hh1 and use my personal Google account(and forwarded the affected email)  - No Good
 
Login as setpcname and use my Google account ***@forestrytas.com.au - OK

- Other machine(E28940)
Login as hh1 and use my Google account ***@forestrytas.com.au - OK
******


So it appears to be a local computer profile issue however we cannot determine what setting/feature is causing the problem.
Good Afternoon All,

My colleague has resolved the problem.

In the ClearType Text Tuner settings in Windows users who have "Turn on ClearType" deselected will receive the issues when printing.

My colleague has turned this setting on for two users who did not have the setting enabled and has been able to resolve the printing issue.

Kind Regards
Nathan
Status: WontFix (was: Unconfirmed)
Thank you very much for the Update,closing this issue as of now.
Please raise a separate issue if you have any issues further using chrome.

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