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Starred by 9 users

Issue metadata

Status: Untriaged
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Clash of Clans and Boom Beach not working.

Reported by dvessel...@gmail.com, Nov 15 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8743.83.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.93 Safari/537.36
Platform: 8743.83.0 (Official Build) stable-channel cyan

Steps to reproduce the problem:
1. Open either Boom Beach or Clash of Clans
2. Boom Beach will not load or allow you scout/attack
3. Clash of Clans will not allow you to scout or attack

What is the expected behavior?
Prior to the November update, games worked perfectly.  Now both are broken and this is frustrating.  Games should allow you to play.

What went wrong?
Games are freezing up and shutting down.  Problem only occurs after the update.  Tried the Beta channel but it does the same there.  Unable to recover OS 53 to allow me to access content.

Did this work before? Yes OS 53

Chrome version: 54.0.2840.93  Channel: stable
OS Version: 8743.83.0
Flash Version: Shockwave Flash 23.0 r0

Please help me either download the prior OS until this is fixed or help me find a work around until the bug is fixed.
 

Comment 1 by vsu...@chromium.org, Nov 17 2016

Components: Platform>ARC
Sorry, not skilled enough to understand your comment:

Platform>ARC


Comment 3 by thabad...@gmail.com, Nov 27 2016

I'm having the exact same problem.

Chrome OS Version: 

Version 54.0.2840.101
Platform 8743.85.0 (Official Build) stable-channel veyron_minnie
ARC Version 3487238
Firmware Google_Veyron_Minnie.6588.197.0


Chromebook Model: 

Asus Chromebook Flip


Issue description: 

When the Play Store was added to Chromebooks, I tested Clash of Clans on the Asus Flip. It worked so I purchased myself the Asus Flip. Forward further a few updates and Clash of Clans began crashing during certain game-play activities such as making an attack, watching replays and accessing the settings. When this issue first occurred, I used the "Power Wash and Revert" option to get the app working again. We are so many OS versions ahead now, this option no longer works for me.

Any help on this would be greatly appreciated. The only reason I bought this particular Chromebook was to play the Clash of Clans game, which almost renders the device useless for me. Thanks in advance.

Comment 4 by uekawa@chromium.org, Nov 28 2016

Summary: Clash of Clans and Boom Beach not working. (was: Apps not working)

Comment 5 by uekawa@chromium.org, Nov 28 2016

Labels: M-54

Comment 6 by uekawa@chromium.org, Nov 28 2016

Some more information might be helpful.

1. alt-shift-I lets you send a Google Feedback, if you could refer to this bug in the message and send some feedback logs after crash happens, it would be good.

2. we're nearing stable update to M-55, if you can see if beta channel (M-55) reproduces the issue that might be helpful.
https://support.google.com/chromebook/answer/1086915?hl=en

Comment 7 by uekawa@chromium.org, Nov 28 2016

( there was a separate report that might or might not be related in internal b/32291573 not much more information, might be an update on the app side causing this failure )

Comment 8 by uekawa@chromium.org, Nov 29 2016

Status: Available (was: Unconfirmed)
Reproduced on my samus ( feedback ID 17867058529 for reference )


Crashing with signal 11 (segmentation fault).

11-29 11:31:07.378  9939  9966 W google-breakpad: ### ### ### ### ### ### ### ### ### ### ### ### ###
11-29 11:31:07.378  9939  9966 W google-breakpad: Chrome build fingerprint:
11-29 11:31:07.378  9939  9966 W google-breakpad: 8.551.24
11-29 11:31:07.378  9939  9966 W google-breakpad: 812
11-29 11:31:07.378  9939  9966 W google-breakpad: ### ### ### ### ### ### ### ### ### ### ### ### ###
11-29 11:31:07.378  9939  9966 F libc    : Fatal signal 11 (SIGSEGV), code 1, fault addr 0x3624 in tid 9966 (GLThread 611)
11-29 11:31:07.430    22    22 F DEBUG   : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
11-29 11:31:07.430    22    22 F DEBUG   : Build fingerprint: 'google/samus/samus_cheets:6.0.1/R55-8872.54.0/3500695:user/release-keys'
11-29 11:31:07.431    22    22 F DEBUG   : Revision: '0'
11-29 11:31:07.431    22    22 F DEBUG   : ABI: 'x86'
11-29 11:31:07.431    22    22 F DEBUG   : pid: 9939, tid: 9966, name: GLThread 611  >>> com.supercell.clashofclans <<<
11-29 11:31:07.431    22    22 F DEBUG   : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x3624
11-29 11:31:07.439    22    22 F DEBUG   :     eax 00003620  ebx f723b710  ecx 00000000  edx 0000001f
11-29 11:31:07.439    22    22 F DEBUG   :     esi f84cfd30  edi 00000000
11-29 11:31:07.439    22    22 F DEBUG   :     xcs 00000023  xds 0000002b  xes 0000002b  xfs 0000007f  xss 0000002b
11-29 11:31:07.439    22    22 F DEBUG   :     eip f720ba06  ebp 00000000  esp e9160df0  flags 00210286
11-29 11:31:07.442    22    22 F DEBUG   : 
11-29 11:31:07.442    22    22 F DEBUG   : backtrace:
11-29 11:31:07.442    22    22 F DEBUG   :     #00 pc 00016a06  /system/lib/libandroidfw.so (_ZN7android12AssetManager24openNonAssetInPathLockedEPKcNS_5Asset10AccessModeERKNS0_10asset_pathE+22)
11-29 11:31:07.442    22    22 F DEBUG   :     #01 pc 00016e75  /system/lib/libandroidfw.so (_ZN7android12AssetManager4openEPKcNS_5Asset10AccessModeE+149)
11-29 11:31:07.442    22    22 F DEBUG   :     #02 pc 00009d4a  /system/lib/libandroid.so (AAssetManager_open+58)
11-29 11:31:07.442    22    22 F DEBUG   :     #03 pc 002fb95d  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.442    22    22 F DEBUG   :     #04 pc 002fb788  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.442    22    22 F DEBUG   :     #05 pc 002cae4e  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.442    22    22 F DEBUG   :     #06 pc 002fa8d9  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.442    22    22 F DEBUG   :     #07 pc 002f751d  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.443    22    22 F DEBUG   :     #08 pc 002f88ea  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.443    22    22 F DEBUG   :     #09 pc 001d54c0  /data/app/com.supercell.clashofclans-1/lib/x86/libg.so
11-29 11:31:07.721    22    22 F DEBUG   : 
11-29 11:31:07.721    22    22 F DEBUG   : Tombstone written to: /data/tombstones/tombstone_00
11-29 11:31:07.721    22    22 E DEBUG   : AM write failed: Broken pipe
11-29 11:31:07.721    64 10028 W ActivityManager:   Force finishing activity com.supercell.clashofclans/.GameApp


Comment 9 by uekawa@chromium.org, Nov 30 2016

Labels: M-55
Anything yet?
Clash Of Clans working now with most recent update, noted below
Version 56.0.2924.110
Platform 9000.91.0 (Official Build) stable-channel veyron_minnie
ARC Version 3756504
Firmware Google_Veyron_Minnie.6588.237.0
Project Member

Comment 12 by sheriffbot@chromium.org, Apr 11 2018

Labels: Hotlist-Recharge-Cold
Status: Untriaged (was: Available)
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: Platform>Apps>ARC

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