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Issue 665226 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Feb 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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[Samus] ChromeOS crashes - black screen, light bar stays on, unresponsive keyboard/display/everything.

Project Member Reported by rdb@chromium.org, Nov 15 2016

Issue description

Version 54.0.2840.79 (64-bit)
Platform 8743.76.0 (Official Build) stable-channel samus
ARC Version 3388537
Firmware Google_Samus.6300.174.0
Check for and apply updates


Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

Steps To Reproduce:
(1) Use pixel

Expected Result:
Computer doesn't crash.

Actual Result:
Computer crashes. Sometimes it's just Chrome. Sometimes it's chromeOS entirely. The screen goes black, the light bar stays lit, but the keyboard doesn't do anything. Holding the power button for a hard reset seems to work. Sometimes closing the lid and opening it again repeatedly works. It seems to happen more often when plugging in an external monitor.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)

Around every 2 days.

What is the impact to the user, and is there a workaround? If so, what is
it?

It sucks for the user. It pisses the user off.

Please provide any additional information below. Attach a screen shot or
log if possible.

Feedback logs at rdb@ ldap.

video: https://goo.gl/photos/YGKJotJX8UVoHyys8


 
Labels: Stability-Crash M-54
Cc: rjahagir@chromium.org sontis@chromium.org ka...@chromium.org pgangishetty@chromium.org helenzhang@chromium.org
Components: Internals>CrashReporting
Summary: [Samus] ChromeOS crashes - black screen, light bar stays on, unresponsive keyboard/display/everything. (was: ChromeOS crashes - black screen, light bar stays on, unresponsive keyboard/display/everything.)
Status: WontFix (was: Unconfirmed)
I am not able to reproduce the issue in Chrome OS 9313.1.0, 58.0.3021.3. Since it's a kind of old bug, let's close it now. Please feel free to re-open if it's reproducible. Thanks. 

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