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Issue 664836 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Feb 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Flash crashes only in Chrome for Windows 7

Reported by chris.ve...@thefoundry.co.uk, Nov 14 2016

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.98 Safari/537.36

Steps to reproduce the problem:
What we're doing is loading about 16000 thumbnail images for displaying in a list.

This crash only happens in Chrome for windows 7. We run the same SWF in Firefox for Windows 7, Chrome for Mac or Chrome for Linux without any problems. In these cases, we're running the latest versions of the browsers and Flashplayer.

What is the expected behavior?

What went wrong?
We're thinking this could be an internal parameter setting for Chrome for Windows 7 that is different to the same parameter in Chrome for Mac and Chrome for Linux.

We do all our development, testing and debugging on Mac OS X with Chrome for Mac, and so far this is our first platform specific problem.

Crashed report ID: it's coming soon

How much crashed? Just one tab

Is it a problem with a plugin? Yes PepperFlash

Did this work before? N/A 

Chrome version: 54.0.2840.98  Channel: stable
OS Version: 7
Flash Version: Shockwave Flash 23.0 r0
 
Cc: ranjitkan@chromium.org
Labels: Needs-Feedback
Thanks for filing the issue, could you please help us with a sample test case or a crash ID generated when the crash actually happens from chrome://crashes. This will help us to triage the issue further.

Thanks.!
I'm currently waiting on the user to enable crash reporting and send me the crash ID. However, this problem only crashes the Pepper Flash player plugin, so I've instructed the user to also run chrome://ppapiflashcrash and chrome://ppapiflashhang. I'll supply those details as well.
Components: Internals>Plugins>Flash
Labels: M-54
Reporter@Could you please respond us as per comment#2 & provide us the crash ID for further investigation.

Thank you.
Attached are the crash IDs, but they don't seem to have been uploaded and I waiting on confirmation that crash reporting has been enabled.
chrome-crash-screen.PNG
109 KB View Download
Project Member

Comment 6 by sheriffbot@chromium.org, Nov 30 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review Needs-Feedback
Owner: ----
These crash ID's are invalid, There should also be a server ID along with it. Can you please try and update us if any of them reported.

Thanks.!
Can you show me an example with the server ID?
Attached a screen shot with server ID:

Thanks.!
Screen Shot 2016-12-01 at 5.18.32 PM.png
29.6 KB View Download
Crash reporting is enabled but the customer's security levels are preventing the crash report from being sent. How do I enable only crashes report to be sent?
Project Member

Comment 11 by sheriffbot@chromium.org, Dec 13 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review Needs-Feedback
Owner: ----
Can you please try on an updated chrome stable version and let us know if the issue still persists.

Comment 13 by ajha@chromium.org, Jan 30 2017

Cc: ajha@chromium.org
Labels: -M-54 Needs-Milestone
Can we get an update on this. If it still repros on latest stable(56.0.2924.76) Please attach any sample test case for giving a try from our end.
IS this crash ID of use:-

Crash ID 866e8a9e-df93-4223-80b2-a4520d7759ff (Server ID: dff75e31c0000000)


Project Member

Comment 15 by sheriffbot@chromium.org, Feb 28 2018

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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