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Issue 664797 link

Starred by 3 users
Status: Closed
Owner:
r...@chromium.org
Closed: Nov 19
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Login with owner account leads to black screen (guest or other users works)

Reported by frank.va...@gmail.com, Nov 13 2016 
Chrome Version       : 55.0.2883.42
OS Version: 8872.44.0
URLs (if applicable) :


What steps will reproduce the problem?
1. Start chromebook 
2. Login with owner account (sometimes asked for 2FA)
2a. Create a new account but with same details as the owner account
3. Get a black screen, need to power cycle to start again

What is the expected result?
Normal login

What happens instead of that?
Black screen and dead chromebook

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 8872.44.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.42 Safari/537.36


1) issues started after beta channel update of 2 Nov
2) login in Guest mode or any other google account work just fine
3) credentials are correct as i use them in guest mode to login in the google sphere (to report here eg)

4)  i have a /var/log/messages file, hesitated to attach because of risk of exposing something but can upload when needed and safe

Comment 1 by frank.va...@gmail.com, Nov 14 2016 

Update: i could login again, all back to normal.

Steps taken:
1) on another laptop, go to My Account and revoke access for the chromeos device in the list
2) on the chromebook, log out of Guest mode
3) login as owner account, have to do 2FA as expected but same result, black screen
4) power cycle and try again, black screen
5) this time only close lid and come back after dinner (some time passed), shows Currently logged in as   picture and login prompt
6) enter password and voila all fine again.

Comment 2 by frank.va...@gmail.com, Nov 17 2016 

However... when you log out and try to log back in, same issue as before -> black screen, nothing happens.

Looking in messages, I see "Browser hang detected", I guess a pointer to what is going wrong
messages
1.2 MB View Download

Comment 3 by frank.va...@gmail.com, Nov 17 2016 

2016-11-17T09:15:23.109547+01:00 WARNING session_manager[6037]: [WARNING:liveness_checker_impl.cc(68)] Browser hang detected!
2016-11-17T09:15:23.110159+01:00 ERR session_manager[6037]: [ERROR:object_proxy.cc(582)] Failed to call method: org.chromium.LibCrosServiceI
nterface.CheckLiveness: object_path= /org/chromium/LibCrosService: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.LibCrosS
ervice was not provided by any .service files

Comment 4 by kathrelk...@chromium.org, Nov 28 2016

Components: Services>SignIn UI>SignIn

Comment 5 by frank.va...@gmail.com, Dec 18 2016 

Updated to 56.0.2924.28 beta and problem still exists.

Attached log file that clearly shows that, after the login failure, leaving the chromebook open with its black screen, results in a working system after 20 minutes
messages
362 KB View Download

Comment 6 by ketakid@google.com, Jan 19 2017

Owner: r...@chromium.org
Status: Assigned (was: Unconfirmed)

Comment 7 by frank.va...@gmail.com, Feb 8 2017 

This problem has gone away after the 2 feb update of the beta channel.
Issue can be closed.

Comment 8 by john.mer...@gmail.com, Aug 9 2017 

Still happening for me. 

Platform: 
9592.71.0 (Official Build) beta-channel chell
Firmware
Google_Chell.7820.253.0
Channel
Currently on beta
CHANGE CHANNEL
ARC Version
4202028
Blink
537.36 (@)
V8
6.0.286.46
User Agent
Mozilla/5.0 (X11; CrOS x86_64 9592.71.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.80 Safari/537.36

Comment 9 by zalcorn@chromium.org, Nov 19

Status: Closed (was: Assigned)
<triage> Cannot reproduce on 72.0.3593.0, please reopen if seen again. </triage>
►

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