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Issue 663520 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Apr 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Update error, and extensions don't show

Reported by brinke@outlook.com, Nov 8 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.87 Safari/537.36

Steps to reproduce the problem:
download and run browser

What is the expected behavior?
that it will not do this

What went wrong?
see image

Did this work before? N/A 

Chrome version: 54.0.2840.87  Channel: canary
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 23.0 r0
 
Cc: rbasuvula@chromium.org
Components: Internals>Installer
Labels: Needs-Feedback
Tested the issue in chrome canary #56.0.2915.0 on Win 7 and Win 10.0 and not able to reproduce the issue.Please find the screen shot for your reference.

@ brinke:

Could you please re-start the system once and create a new profile, recheck once and let us know the observations of the issue which would help us to triage the issue further.

Thanks in Advance.
Screen shot Attachment.
663520.png
35.7 KB View Download

Comment 3 by grt@chromium.org, Nov 11 2016

Cc: sorin@chromium.org gan...@chromium.org
0x800700c1 is ERROR_BAD_EXE_FORMAT. It likely means that Google Update's COM registration is somehow broken. Please open up a cmd prompt then:

> cd %LOCALAPPDATA%\Google\Update
> dir

You'll see one directory in there that is Google Update's version (e.g., "1.3.30.0" or somesuch). Change into that directory:

> cd 1.3.30.0  <-- use the actual number you find

Then run the following command to force Google Update to re-register itself:

> GoogleUpdate.exe /regserver

Now restart Chrome and try chrome://help again.

If this doesn't help, please reply with the actual version # you find in the Google\Update directory.

Comment 4 by gan...@chromium.org, Nov 11 2016

+1 to what Greg said. GoogleUpdate.exe /regserver should be the first step.

In the past, we have seen this when the 64-bit proxy/stub for the GoogleUpdate COM server has not been registered. psmachine_64.dll or psuser_64.dll respectively for ProgramFiles or User installation respectively. 

Comment 5 by grt@chromium.org, Apr 4 2017

Hi. Have you been able to get Chrome updating again? If all else fails, you can try reinstalling canary from https://www.google.com/chrome/browser/canary.html?platform=win64.
Project Member

Comment 6 by sheriffbot@chromium.org, Apr 4 2018

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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