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Issue 663343 link

Starred by 9 users
Status: Duplicate
Merged: issue 660817
Owner: ----
Closed: Nov 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Cloud print fails to print, print ticket failed to parse

Reported by hen...@gildecollege.nl, Nov 8 2016 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8953.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2905.0 Safari/537.36
Platform: 8953.0.0 (Official Build) dev-channel cyan

Steps to reproduce the problem:
I just tried to print something through google docs, it says that it failed to print and cannot parse the print ticket. Last friday it did work the right way.
Also when manually uploading a document it will print the right way.

What is the expected behavior?
That the document is send to the printer directly, without the user needing to upload it first. Print directly from google docs.

What went wrong?
I dont know? It gives me an error i attached a screenshot.

Did this work before? Yes I dont know.

Chrome version: 56.0.2905.0  Channel: dev
OS Version: 8953.0.0
Flash Version: 23.0.0.205-r1

Hope its get fixed soon because we need this as we use about 200 chromebooks in our environment.
image.png
28.8 KB View Download

Comment 1 by frankt3...@gmail.com, Nov 8 2016 

Many complaints in CBC

GPC spooler WORKS on Chromebook when using the site's TEST PAGE.  Will not work via Google Docs, or downloaded file via Files App.  ANDROID works fine.
Began with Dev :


Google Chrome	56.0.2905.0 (Official Build) dev (64-bit)
Revision	0
Platform	8953.0.0 (Official Build) dev-channel parrot

#CBC-TC-RS Watchlist.

Comment 2 by frankt3...@gmail.com, Nov 9 2016 

Sorry, typo: should be:

CBC-RS/TC-watchlist

Comment 3 by hen...@gildecollege.nl, Nov 10 2016 

How do i get to CBC-RS/TC-watchlist ?

Comment 4 by mikejone...@gmail.com, Nov 10 2016 

Toshiba Chromebook 2 running Chrome OS Version 56.0.2905.0 dev (64-bit)
Platform 8953.0.0 (Official Build) dev-channel swanky
Firmware Google_Swanky.5216.238.5

The same printer works fine with a Google Cloud print from a Windows 10 PC running Chrome browser.
Screenshot 2016-11-10 at 1.46.04 PM.png
195 KB View Download

Comment 5 by bartfab@chromium.org, Nov 11 2016

Components: -Enterprise Internals>Printing

Comment 6 by rbpotter@chromium.org, Nov 11 2016 

This may be the same as  http://crbug.com/660817 . If it is the issue should be resolved on the next Dev channel update; it's been fixed but the fix didn't make it into 2905.0.

Comment 7 by frankt3...@gmail.com, Nov 11 2016 

Workaround #1:

-- download file to local drive
-- go to https://www.google.com/cloudprint#jobs
-- use red PRINT button
-- select Upload file to print
-- navigate to downloaded file>>select
-- print

Looking in CBC for other posts with possibly more workarounds.  Note that Powerwash has not yet been done, nor a USB/SD restoration -- I do not like these possible solutions as they are very poor UX.

Comment 8 by frankt3...@gmail.com, Nov 11 2016 

in re #6 -- then should the two be merged?

Comment 9 by rbpotter@chromium.org, Nov 11 2016 

We need to see if this actually resolves itself in the next update. If it does, it's a duplicate, if not, this is being caused by a separate issue that we need to address. I don't think we should merge the two until we know for certain that it is the same problem.

Comment 10 by frankt3...@gmail.com, Nov 16 2016 

FIXED in latest Dev Release:
Version 56.0.2920.0 dev (64-bit)

Comment 11 by rbpotter@chromium.org, Nov 16 2016

Mergedinto: 660817
Status: Duplicate (was: Unconfirmed)
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